需要查看我们某位卖家的收费记录？https://fastspring.com/consumer-support 有关账单或退款的问题，请访问：https://fastspring.com/consumer-support/topics/billing-and-refunds 我们重视您的反馈，并希望把事情处理好。FastSpring 是数千家全球公司的数字产品授权经销商。"FS*"、"PP*FS" 或 "FSPRG" 出现在您的对账单上，可能表示一笔通过 FastSpring 处理在线交易的公司的收费。FastSpring 是全球 SaaS 和软件公司及游戏工作室的首选商户记录服务商——每年推动超过十亿美元的全球交易。我们帮您管理结账流程、VAT、销售税、合规等事宜，让您专注于最擅长的事情——打造优秀的产品和游戏！二十年来，FastSpring 一直是您可以用来在网站、网店或嵌入游戏内销售游戏或游戏内物品的支付服务商，提供完全可定制且专属品牌化的结账体验。FastSpring 成立于2005年，是一家私人控股公司，总部位于圣巴巴拉，在奥斯汀、阿姆斯特丹、新加坡、加拿大和英国设有办事处。更多信息请访问 https://www.fastspring.com
以上内容由商家自行提供，未经平台核实。FastSpring（fastspring.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 102 条用户评价，属于活动与娱乐分类，口碑良好。87% 的评价为 4 星及以上，13% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-10-24。
消费者对这家公司体验很棒。大家不断称赞员工非常敬业，响应速度极快，解决各种技术问题时的态度也特别热心。人们经常提到客服效率很高，支持流程特别顺畅，让日常互动对各方来说都完全省心、 straightforward。 不过有些消费者对持续的支付问题和偶尔的 frustrating 延迟表示不满，尤其是在尝试完成在线购买时。消费者还提到在线交易经常突然失败，遇到很大困难，而且在业务繁忙时段，客服代表的回复也非常慢。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我在 Liberty Street 程序上遇到了激活码的问题。FastSpring（他们的记录商户）能够联系到 Liberty Street，他们联系我提供了新的激活码。FastSpring 很用心，回复邮件也很迅速。干得好！
非常感谢您的精彩反馈！很高兴我们的团队能代表您联系 Liberty Street 并快速为您获取新的激活码。 很高兴听到在整个过程中我们始终保持关注并迅速回复您的邮件。我们会将您的感谢传达给团队！ 真心感谢您抽出时间认可我们作为您的记录商户所做的出色工作！
最近我从FastSpring支持团队获得了出色的服务。购买程序时我犯了个错误，不小心订了两份相同的程序而不是一个。但当我重新评估这个程序对我的价值时，我意识到自己其实并不需要它。我立即联系了FastSpring，说明情况并要求退款。团队毫不犹豫地同意了我的请求，退还了全部款项。他们在我沟通过程中非常礼貌。感谢团队。
非常感谢您的精彩反馈！我们很高兴我们的支持团队能够帮助您处理意外重复购买的问题，并毫不犹豫地为您提供全额退款。 很高兴听到我们的团队在整个沟通过程中都非常礼貌，让整个过程顺畅轻松。我们会将您的感谢传达给整个团队！ 我们真诚感谢您抽出时间分享这次出色的体验。感谢您的美言！
响应迅速，行动主动，真正阅读并理解了我的问题并解决了它
非常感谢您的精彩反馈！我们很高兴我们的团队能够快速响应，主动采取行动，并在解决问题之前真正阅读并理解您的问题。 我们会将您的感谢传达给我们的团队。很高兴听到我们提供了如此全面有效的支持！ 我们真诚感谢您抽出时间认可他们的工作！
闪电般的响应速度。
非常感谢您的正面反馈！我们很高兴我们的回复如此迅速。 我们会将您的美言传达给我们的团队。感谢您抽出时间认可他们的速度！
我的问题立刻得到了解决。感谢FastSpring。
非常感谢您的精彩反馈！我们很高兴您的问题在第一次尝试时就得到了即时解决。 我们会将您的感谢传达给我们的 FastSpring 团队。很高兴听到我们能够如此快速且完美地解决问题！ 我们真诚感谢您抽出时间认可他们的出色工作！
扣款不当，请注意。
感谢您联系我们。我们很抱歉得知这些您认为属于滥扣的费用。 您能否在此处提交您的信息 https://fastspring.com/consumer-support-form/look-up-charge/ 并通过 Trustpilot 信息请求系统提交，以便我们调查这些扣款？这将帮助我们正确地将您的评论与您的支持工单匹配并传达给我们的团队。 感谢您的耐心。
我与支持中心的体验非常积极，因为他们准确且快速地解决了我的Pantone账单问题。
非常感谢您的正面反馈！我们很高兴我们的支持中心准确且快速地解决了您的 Pantone 账单问题。 我们会将您的感谢传达给我们的团队。很高兴听到我们提供了如此积极的体验！ 我们真诚感谢您抽出时间分享这个！
服务很棒，快速且敏锐。直奔主题。我非常感激。
非常感谢您的正面反馈！我们很高兴我们的服务快速、敏锐且直击要点。 我们会将您的感谢传达给我们的团队。很高兴听到我们提供了您所需的一切！ 我们真诚感谢您抽出时间认可他们的工作！
响应迅速，完成了我的请求。
非常感谢您的正面反馈！我们很高兴我们的团队能够快速响应并高效完成您的请求。 我们会将您的美言传达给我们的团队。感谢您抽出时间认可他们的工作！
我本想享受一个折扣优惠，结果订单搞得一团糟。FastSpring 的团队立即做出了回应。虽然情况很混乱，我也有很多问题，但他们一直陪着我，始终回复我的疑问，直到我满意为止。他们最终处理了我想要的折扣，之后还多次跟进，确保我满意。客服非常好。
非常感谢您分享这段精彩的经历！很高兴我们的团队在您困惑时始终陪伴左右，回应您的所有疑问，直到您完全满意。 很高兴听到我们不仅为您处理了折扣，还在之后多次跟进，确保一切问题都得到妥善解决。这正是我们努力追求的专注客户服务！ 我们会将您的感谢传达给团队——他们会非常高兴自己的努力和关怀产生了如此积极的影响。 真心感谢您抽出时间分享这次体验！
they helped me very quickly to solve my problem.
非常感谢您的正面反馈！我们很高兴我们的团队帮助您非常快速地解决了问题。 我们会将您的美言传达给我们的团队。感谢您抽出时间认可他们的快速工作！
I made an order and I forgot to add the vat number. I contacted with the support team and they answered so fast and also solved the problem just in 1 email. Thanks a lot for your support!
非常感谢您的精彩反馈！我们很高兴我们的支持团队如此迅速地回复，并仅通过一封邮件就解决了您的 VAT 号码问题。 我们会将您的感谢传达给我们的团队。很高兴听到我们能够让这个过程如此高效！ 我们真诚感谢您抽出时间认可他们的出色支持！
一切都很快，很棒
非常感谢您的好评！我们很高兴一切顺利且高效。 感谢您抽出时间分享您的体验！
来自FastSpring的好评。
非常感谢您的好评！我们很高兴您在FastSpring拥有愉快的体验。 感谢您抽出时间分享！
我从 FastSpring 买了 PDF Converter，结果把下载搞砸了（我都不知道还能搞砸），在试图补救的时候，产品密钥收到了又给弄丢了。在解释我的失误时，我把自己说得像个十足的白痴。不过 FastSpring 处理得非常专业，帮我重新下载并发了一个新的产品密钥。
非常感谢您分享这段美好的经历！我们很高兴我们的团队能够帮助您重新顺利下载PDF Converter并获取产品密钥，尽管过程中遇到了一些困惑。 很高兴听到我们在整个过程中以专业和耐心的态度为您服务。我们理解技术问题可能会令人沮丧，很高兴我们能够为您提供所需的支持。 我们会将您的赞美之词传达给我们的团队——他们会非常高兴知道他们带来了如此积极的影响！ 我们真诚感谢您抽出时间分享这次体验！
I had a great experience with FastSpring customer support. I needed an adjusted invoice from FastSpring for our finance department, and Fernando helped me very quickly. The whole process was very fast, professional, and completely hassle-free. I really appreciate the fast turnaround and the excellent support. Thank you again for such a smooth and efficient experience!
非常感谢您的精彩反馈！我们很高兴Fernando能够如此快速专业地帮助您为财务部门获取调整后的发票。 很高兴听到整个过程快速且无麻烦。我们会确保Fernando知道他的出色支持和快速处理对您有多重要！ 我们真诚感谢您抽出时间分享这次顺畅高效的体验！
UPDATE: No luck, Fastspring said the decision is final. Writing this review in hope it gets Fastspring's attention at a higher level. You gave excellent service all the way through until you closed my store because of issues with proving my identity - my last question to you was what to do because my passport is out of date and you responded by saying that because I took too long, you were going to close down my store. It did take a long time. From Jan 2024 through to Feb 2026 because of holdups on my side, My reason for the 1 star rating is that until you closed down my store because of an out-of-date passport, you never told me I had to complete the process by a particular date. The support rep told me I'd been given multiple warnings that my store would be closed down if it takes too long. But I found NO WARNINGS that it could be closed down in any of my correspondence. Even the support ticket that told me they will close down the store didn't warn me first. Their final email told me I was too late but gave no date I had missed either. I asked your support rep what the end date was that I missed, and they didn't respond to that question. So - you may have had a date on your side, and may have intended to warn me, but you never communicated this to me. That is the reason for the 1 star. In my feedback to you I said: FEEDBACK: You should warn your sellers that if they don't complete the process of proving their identity by a certain date, you will close down their store rather than close the store for a late response without any warning that this can happen IN DETAIL I am a seller and I had excellent service all the time I was with Fastspring unitl Jan 2024 when they put my store into testing mode just because I missed an email asking me to prove my identity. When a customer told me that they couldn't buy my product, I contacted them, and they restored my store to give me time to prove my identity. But I am now retired and work as a volunteer fact checker who is no longer developing software and is very caught up with other things. I wasn't able to prove my identity right away because of a damaged sim card as I needed to use my mobile phone to complete it. That's my first support ticket, opened 1/26/2024. When I got the replacement SIM card, I forgot to go through with the Fastpsring process. In Feb 2025, they paused the store again, as far as I can tell, without a warning email. I didn't notice until Nov or Dec. 2025. On December 8 2025, I got a reply to my support ticket saying I need to complete the process again, which I didn't understand, as I couldn't see where to provide the verification information. On December 20 they told me I need to provide a UTR and provided a link to complete the process, which they said was the same link as for Jan 2024. Finally, I did go to the link to provide the UTR, but then I was asked to provide a photo ID. I have my passport, but the form wouldn't accept it because it was out of date. So I asked if I needed to renew my passport to complete the process. At that point, the support rep didn't answer my passport question but just told me that they would close my account because the process had taken too long. But they never in the entire process, told me that if it took too long, they would close my account. They never gave me a date I had to complete it by either. In my last email to them I asked them what the date was that I missed that I had to complete the process by and got no reply to that email. The process was also very difficult for someone who has a busy life of his own as a voluntary fact checker. One of my support tickets took 28 days for their first reply and then when they replied they gave me only 3 days to respond to them or they would close the ticket. At least one of my support tickets was closed down for inactivity. So after that I then watched for the support ticket response, and if I couldn't reply, I'd just respond every 3 days until I had time to reply. It was a very busy time for me and it was difficult to find time to sit down to a process that I expected to take tens of minutes. In the end when I did go through with it I then hit the roadblock that I needed to prove my identity and my passport was out of date. If anyone from FastSpring sees this, you can check all this with your support tickets and my final message to you. I am rating my experience as 1 star because you never warned me that you would close down my store if I didn't reply by some date. Also when asked what the date was you never provided a date and never backed up what you said with any evidence of a date you gave me to reply by. So it might not even have been a missed email. It seems very likely you never sent me a date to reply by. I am also rating it 1 star for your very slow response to seller tickets, at one point 28 days and your policy of closing down inactive tickets if there is no response every 3 days. Writing in hope you see this and can remedy this
您好Robert， 感谢您向我们反映此问题。对于您的店铺被关闭以及您在整个验证过程中所经历的沮丧，我们深表歉意。您关于截止日期沟通不清晰的反馈既宝贵又令人担忧。 我们已立即将此问题升级至领导团队，我们理解缓慢的响应时间、不明确的截止日期以及缺失的沟通如何为您创造了不可能的处境。 我们将安排团队成员直接与您联系以审查您的案例。 感谢您多年来作为FastSpring卖家的支持，我们希望弥补这一过失。
Quick service, very efficient and friendly. Resolved my issue in no time.
非常感谢您提供如此出色的反馈！我们很高兴我们的服务快速、高效且友好，并迅速解决了您的问题。 我们会将您的感谢传达给我们的团队。很高兴听到我们提供了优质的服务！ 我们真诚感谢您抽出时间分享这次积极的体验！
I lost a (three-month-old) receipt email with an important code, and I got a new copy about an hour after submitting a help desk ticket. That's good customer service.
非常感谢您的好评！我们很高兴我们的团队在您提交帮助台工单后约一小时内就向您发送了包含重要代码的新收据副本。 我们会将您的感谢传达给我们的团队。很高兴听到我们在您需要时提供了良好的客户服务！ 感谢您抽出时间认可他们的工作！
回复非常迅速，回答完整且详细。
非常感谢您的好评！我们很高兴我们的团队提供了非常快速、完整且详细的回复。 我们会将您的赞美之词传达给我们的团队。感谢您抽出时间认可他们的出色工作！
共 102 条符合条件的评价
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