About FastSpring
Data updated- Website
- fastspring.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (13/13)
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About this business
Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Written by the business, not verified by us.Is FastSpring legit?
FastSpring (fastspring.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 87% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers constantly praise the dedicated staff for their incredibly quick response times and exceptionally helpful attitudes when resolving various technical problems. People frequently mention the highly efficient customer service and the exceptionally smooth support processes that make daily interactions completely painless and straightforward for everyone involved. Some reviewers were not happy with persistent payment issues and occasional frustrating delays when trying to successfully complete online purchases. Consumers also mentioned experiencing serious difficulties with online transactions failing unexpectedly, alongside receiving very slow responses from support agents during busy operational periods.
Auto-generated from all reviews of this business. For reference only.What people say
Quick response and follow up
Quick response and follow up. Good communication.
Ryan Carney is a model employee
Ryan Carney has consistently been calm and collected when I've felt panicked. He has been more than helpful and has politely provided support while I was navigating payment and access to Pantone products during my fast paced world.
Amazing support when shit hits the fan…
Amazing support when shit hits the fan ! Thank you guys for helping me out after my outlook email was hacked.
Reply from FastSpring2026-08-26
Thank you so much for this wonderful feedback! We're glad our team was able to help you out quickly. It's great to hear we could provide support when you needed it most. We'll share your appreciation with our team! We truly appreciate you taking the time to share this positive experience!
Great support
Great support. I forgot to write company information for the invoice, and they fixed everything, even with a VAT refund. Super!
Reply from FastSpring2026-08-25
Thank you so much for this wonderful feedback! We're thrilled that our team was able to fix your company information for the invoice and process a VAT refund for you. It's great to hear everything was handled so smoothly. We'll share your appreciation with our team! We truly appreciate you taking the time to share this positive experience!
wasted 2 weeks of my time trying to set…
wasted 2 weeks of my time trying to set this up. constantly asking for info they can get through companies house. Kevin, Senior onboarding specialist was slow to respond, vague and disengaged. ill take my company to paddle or elsewhere. i would avoid and save yourself the hassle honestly.
Reply from FastSpring2026-08-24
Thank you for bringing this to our attention. We're sorry to hear about your frustrating onboarding experience over the past two weeks. That's not the level of service we aim to provide. We've flagged this to our team for review. Could you please submit your details here: https://fastspring.com/contact/seller-support/ and through the Trustpilot information request system so we can understand what went wrong and learn from this experience? We appreciate your feedback.
Very helpful support
Very helpful support - fast and prompt.
Reply from FastSpring2026-08-24
Thank you so much for this positive feedback! We're delighted that our support was very helpful, fast, and prompt. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Amazing experience
I absolutely loved working for FastSpring. I found I had opportunities to shift to different departments, there existed outstanding leadership and inspiration, and it was so fun to work collaboratively amongst different teams. It was truly an amazing experience and I still like to hangout with my old team today. What a fun group of people doing big things in the world and making a real impact to provide a merchant of record platform for clients and consumers alike to access digital goods.
Reply from FastSpring2026-08-25
Thank you so much for this wonderful feedback! We're thrilled to hear about your positive experience working at FastSpring and the amazing culture you experienced across different departments. It means a lot that you recognize the impact we're making in providing merchant of record solutions for our clients and consumers. Thank you so much for sharing this!
Easy resolution of my issue!
Only explained my issue through email, not in some difficult "help" system. Personal answers through email as well until the issue got solved. I got helped by friendly people trying to solve my issue as good as possible.
Reply from FastSpring2026-08-21
Thank you so much for this wonderful feedback! We're thrilled that you were able to explain your issue through email and receive personal, friendly responses from our team until everything was resolved. It's great to hear that our straightforward email communication approach worked so well for you. We'll share your appreciation with our team! We truly appreciate you taking the time to share this positive experience!
Zebra Tech fulfiment
I bought 2 Zebra Tech printer licences via the Zebra website. It was unclear at the time that I was actually buying from FastSpring (as opposed to FastSpring just being the payment processor, like worldpay), so when I needed a refund Zebra were really unhelpful. My confusion was compounded by the fact that the FastSpring website states to contact the vendor for refunds, not them. Anyway, I found a customer support email for FastSpring and within 12 hours it was all sorted out. I honestly thought it was going to be impossible to get a refund, but the speed and efficiency of the team in sorting it out for me was impressive.
Reply from FastSpring2026-08-24
Thank you so much for this wonderful feedback! We're thrilled that our support team was able to resolve your Zebra Tech printer license refund within 12 hours, despite the initial confusion about FastSpring's role as a merchant of record. We appreciate your point about clarity - it's helpful to hear that the distinction between FastSpring as your seller versus just a payment processor wasn't immediately clear. We'll take that feedback into account as we work to improve our website information. It's great to hear that once you found our support email, our team's speed and efficiency impressed you. We'll share your appreciation with our team! We truly appreciate you taking the time to share this positive experience!
My request was handled swiftly and…
My request was handled swiftly and thoroughly which meant that my website was up and running again without any long admin delays. Thanks to the agent, Enrique Navas, who helped me!
Reply from FastSpring2026-08-24
Thank you so much for this wonderful feedback! We're thrilled that our team handled your request swiftly and thoroughly, getting your website back up and running without delays. We'll make sure Enrique Navas knows how much his excellent help meant to you. It's great to hear he provided such fast and effective service! We truly appreciate you taking the time to share this positive experience!
Paul C Great Customer Service!
Paul C was very efficient and pleasant. Wonderful customer service!
Reply from FastSpring2026-08-24
Thank you so much for this wonderful feedback! We're thrilled that Paul provided such wonderful customer service. We'll make sure he knows how much his excellent work meant to you. It's great to hear he delivered such great service! We truly appreciate you taking the time to share this positive experience!
Great support
Great support! I had problems identifying a payment and the team helped me out here a lot. Even tho it took a while.
Reply from FastSpring2026-08-20
Thank you so much for this positive feedback! We're delighted that our team was able to help you identify your payment issue. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Support That Actually Shows Up
I ran into a problem while setting up my web store and emailed their support team. I heard back within a few hours, and they walked me through the fix until everything was working. That kind of fast, genuinely helpful service is rare, and it made the whole experience painless.
Reply from FastSpring2026-08-19
Thanks for taking the time to share this. Setting up a store should be straightforward, and when it isn't, getting you unstuck quickly is the least we can do. Glad our support team could walk you through the fix and that everything's working. If anything else comes up, we're here.
everything was handled fast and…
everything was handled fast and perfectly!
Does great every time I contact them
Does great every time I contact them. They always help me out quick and they are super professional
Reply from FastSpring2026-08-19
Thank you, this means a lot. Being consistently helpful is harder than being helpful once, so hearing that every contact has gone well is the best feedback we could get. We appreciate you taking the time to share it.
Good customer service
Sergio was really kind and helpful! Thank you
I needed a copy invoice the service was…
I needed a copy invoice the service was prompt, helpful and I got the result I needed.
Reply from FastSpring2026-08-14
Thank you so much for this positive feedback! We're delighted that our service was prompt and helpful in getting you the invoice copy you needed. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Excellent service
This is the second opportunity, over several years, I have had to go to Fastspring for support. Their response time was very fast, polite and provided the information I required - even though my purchase had been made over 10 years ago. Excellent business and evening more awesome staff.
Reply from FastSpring2026-08-13
Thank you so much for this wonderful feedback! We're thrilled that our team provided fast, polite, and helpful support, even for a purchase from over 10 years ago. It's great to hear you've had such positive experiences with FastSpring across several years. We'll share your kind words with our entire team - they'll be delighted to know their excellent service made such an impression! We truly appreciate your loyalty and the time you've taken to share this positive experience!
great customer services
Reply from FastSpring2026-08-11
Thank you so much for this positive feedback! We're delighted that our customer services were great. We appreciate you taking the time to share it!
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