Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Written by the business, not verified by us.FastSpring (fastspring.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 87% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers constantly praise the dedicated staff for their incredibly quick response times and exceptionally helpful attitudes when resolving various technical problems. People frequently mention the highly efficient customer service and the exceptionally smooth support processes that make daily interactions completely painless and straightforward for everyone involved. Some reviewers were not happy with persistent payment issues and occasional frustrating delays when trying to successfully complete online purchases. Consumers also mentioned experiencing serious difficulties with online transactions failing unexpectedly, alongside receiving very slow responses from support agents during busy operational periods.
Auto-generated from all reviews of this business. For reference only.Thank you so much for this positive feedback! We're delighted that our support was extremely fast and professional. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
I love the product and when I needed support they responded quickly, professionally, and in a very friendly manner. My issue was solved in one interaction. A great job! I recommend these products wholeheartedly.
Thank you so much for this wonderful feedback! We're thrilled that our support team responded quickly and professionally, and that we were able to solve your issue in just one interaction. It's great to hear you love the product and had such a friendly experience. We'll share your appreciation with our entire team! We truly appreciate your recommendation and the time you took to share this excellent experience!
Their service is so quick and everything got resolved beautifully. Once again i thank them for their great work!
Thank you so much for this wonderful feedback! We're thrilled that our service was quick and everything got resolved beautifully. We'll share your appreciation with our team - they'll be delighted to know their great work meant so much to you! We truly appreciate you taking the time to share this amazing experience!
Hey there, today morning i woke up with a mail stating our merchant account is disabled due to the high risk i think? I've been using them for 7 years at this point, they were amazing, payment went through properly, easy to use for my clients, everything was a dream, no disputes, no chargebacks, i have a perfect record, at some point i become very ill, i was diagnosed with GBS and im paralyzed for the last 2 -3 years, my income is my service i provide to my amazing clients who still with us since 2016/2017. Now my business, my bread and my ability to work was taken away from me, no hard feelings towards FastSpring! They were amazing throughout the way! Super supportive, helpful, their technology is super user friendly, and my clients loved it PS, prior that mail i was threatened regarding my website, after an attempt to buy it from me, the person weren't happy that i declined the offer, than i received another message from the same person, that he will make my life miserable, 2 days later i get an email regarding termination. I have a Terminal / SIP, and other payment methods i offer my clients, locally we accept swift transfers, paypal alternatives, invoices, but FastSpring was our clients favorite, no matter what people say, FastSpring is still in my opinion the best one on the market, I'm just disappointed, since everything i do is done through love and i care about my clients and i provide authentic services that shouldn't be considered bad or against tos, Search Engine Optimization, Social Signals, Campaign Building, everything to start up small creators, merchants, local food restaurants, etc. I wish someone could review my case again, and im happy to let you come see how i operate and prove that im not doing anything that goes against any norms, since 2012 doing that, at 2019 it was the moment I've decided to look for more options and im glad i Tackled upon FastSpring, Thank you for almost 7 Years of service i truly appreciate that ❤️
Update: Thank you again for sharing your story, and we're genuinely sorry for the stress this has caused, especially given your health challenges and the threats you've received from a competitor. We want to be completely transparent: our decision was not influenced by outside complaints or the competitor's threats. Our termination was based solely on our routine compliance review of your website, which found that your primary product offerings (YouTube Views, Likes, Subscribers, Comments, and similar metrics) fall strictly under our unsupported products policy. Because this is a fundamental restriction, the termination must remain final, and we cannot reinstate your account. We realize this is not the answer you were hoping for, and we genuinely appreciate your kind words and 7 years with us. --- Thank you for sharing this with us, and we're truly sorry to hear about your account termination and the difficult circumstances you're facing with your GBS diagnosis. Your 7-year history with FastSpring speaks for itself and it matters deeply to us. The timing of the account closure following the threat you received is also something we take very seriously and will investigate. We've escalated your case immediately for review. We genuinely appreciate your 7 years of partnership and your kind words about our service. We'll be in touch very soon.
My issue was eventually resolved and the support team was helpful. Overall, the experience was positive and I appreciate that a solution was provided. However, I found the process of navigating the website and finding the correct form or support environment for my specific case quite difficult. It was not very clear where I had to go in order to get proper assistance, and the overall user experience could be improved. In short, the final result was good, but the path to reach the right support point was more complicated than it should be. Title:
Thank you so much for this feedback! We're glad your issue was eventually resolved and that our support team was helpful in providing a solution. We really appreciate your constructive feedback about the website navigation and finding the correct support form. We'll share your specific feedback with our team so we can work on improving the overall user experience and making it easier for customers to reach the right support point. We truly appreciate you taking the time to share this detailed feedback!
Bought a subscription to what I thought was a trading plateform (ascendpathway.com) for it to turn out that it was a scam trading platform that had two different address on there website and fake phone numbers these people told me to use a code and not tell anyone else ya right I got scammed and my money lost I will never trust that company again. Update The good people at fastspring here took care of it and was resolved promptly and I gotta say I have trust in this company I know scams can happen and the way fast spring handled it was top notch and thank you and look forward to buiness in the future.
Thank you for bringing this to our attention, Rob. We can see you have an open ticket with us regarding this, and we're actively looking into it. We take fraud and scam reports very seriously, as protecting our sellers and their buyers is paramount. We've flagged your case for priority review by our support team. Please make sure to respond to the latest communication on your open ticket with any additional details about the fraudulent platform and the charges. We appreciate your patience as we investigate this matter.
Thought I was buying software outright for £19.99, no mention of a subscription anywhere, it's not until you've paid and activated said software that you are told you will be charged £19.99 every 3 months, the software doesn't even work. At best they have some very dubious sales techiques, if I'm being totally honest I would say they are scammers.
Thank you for bringing this to our attention. We're sorry to hear about the confusion regarding subscription billing and that the software isn't working as expected. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. We've escalated this to our support team. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate the subscription disclosure and the product issue? This will help us properly match your review to your support ticket and look into what happened. We appreciate your feedback.
The Fastspring support is awesome. A team with the best. Fast, concise and straight to the point. Congratz, guys. Keep on.
Thank you so much for this wonderful feedback! We're thrilled that you found our support team awesome - fast, concise, and straight to the point. We'll make sure to share your congratulations with the entire team. It means a lot to hear they're doing such great work! We truly appreciate you taking the time to recognize their excellent service!
In my experience, this company has acted dishonestly and exploitatively. They took my payment details, failed to provide the service promised, and then, the following month, charged me hundreds of pounds for a subscription I never knowingly authorised. This felt like a deliberate and deceptive attempt to take money without consent. I strongly advise others to avoid giving them any bank or card information, to read every term with extreme caution, and to check their statements carefully for unauthorised charges.
Thank you for bringing this to our attention. We're sorry to hear about the unauthorized charges and your frustration with the service. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. We've escalated this to our support team. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate which company's service this relates to and help resolve the unauthorized charges? This will help us properly match your review to your support ticket and get this sorted. We take unauthorized charges very seriously and want to help. Thank you for your patience.
Perfect, beautiful experience, listening, and in case of a very responsive and understanding customer service problem
Thank you so much for this wonderful feedback! We're thrilled that you had a perfect experience with our listening and very responsive customer service team. We'll share your kind words with our team. It's great to hear we provided such understanding and beautiful service! We truly appreciate you taking the time to share this positive experience!
Thank you so much for this positive feedback! We're delighted that our team provided a fast response and quick solution. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Great experience. They responded within 24 hours and resolved the issue within 72 hours. Excellent support team.
Thank you so much for this wonderful feedback! We're thrilled that our support team responded within 24 hours and resolved your issue within 72 hours. It's great to hear you had a great experience with our excellent support team. We'll share your appreciation with them! We truly appreciate you taking the time to share this positive experience!
I paid for live view can't get it won't give me a refund don't down load
Thank you for bringing this to our attention. We're sorry to hear you paid for live view you can't access. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate this payment and help with a refund? This will help us properly match your review to your support ticket and escalate to our team. We appreciate your feedback.
Getting started via the Pantone Connect website was a bit rocky, as my request went unanswered. After submitting a support ticket via the FastSpring website, they got in touch right away. Unfortunately, they couldn’t adjust my account, so I decided on short notice to let the subscription expire and open a new account. The support and communication from FastSpring were excellent, and they were available to assist me until the issue was resolved. Translated with DeepL.com (free version)
Thank you so much for this positive feedback! We're glad that even though the initial request went unanswered, our support team was able to get in touch right away once you submitted a ticket through our website. It's great to hear that our support and communication were excellent throughout the process, and that we were available to assist you until everything was resolved, even with the short-notice subscription change. We'll share your appreciation with our team! We truly appreciate you taking the time to share this experience!
Great support and service! Absolutely recommended!
Thank you so much for this wonderful feedback! We're thrilled that you had great support and service with us. We'll share your kind words with our team. It's wonderful to hear you'd recommend us! We truly appreciate you taking the time to share this positive experience!
Good service and support, overall i m satisfied with their solutions
Thank you so much for this positive feedback! We're delighted that you're satisfied with our service, support, and solutions. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Thank you so much for this positive feedback! We're delighted that your question was promptly answered. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
FastSpring's support team always responded very quickly. And when the problem with the software provider couldn't be resolved, they also ensured that the refund was processed promptly. Special mention goes to Sergio, who handled the matter very well.
Thank you so much for this wonderful feedback! We're thrilled that our support team always responded very quickly, and we're glad we could ensure your refund was processed promptly when the software provider issue couldn't be resolved. We'll make sure Sergio knows how much his excellent handling of your case meant to you. It's great to hear we provided support that truly deserves the name! We truly appreciate you taking the time to share this positive experience!
Excellent, prompt, and professional communication regarding the correction of billing information. A strong willingness to resolve the issue in the customer’s favor.
Thank you so much for this wonderful feedback! We're thrilled that our communication regarding your billing information correction was excellent, prompt, and professional. It's great to hear that we demonstrated a strong willingness to resolve the issue in your favor. We'll share your appreciation with our team! We truly appreciate you taking the time to recognize their excellent work!
After more than 6 years since purchasing a software, I reached out to FastSpring regarding a small issue and I was truly impressed.Their support was fast, professional, and the problem was resolved smoothly. It’s great to see a company maintain such high-quality customer service even after many years
Thank you so much for this wonderful feedback! We're thrilled that our team was able to help you quickly and professionally with your issue, even after more than 6 years since your original purchase. It's great to hear that we maintained high-quality customer service and resolved everything smoothly. We'll share your appreciation with our support team! We truly appreciate you taking the time to recognize our long-term commitment to customer service!
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