Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Written by the business, not verified by us.
Is FastSpring legit?
FastSpring (fastspring.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 87% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers constantly praise the dedicated staff for their incredibly quick response times and exceptionally helpful attitudes when resolving various technical problems. People frequently mention the highly efficient customer service and the exceptionally smooth support processes that make daily interactions completely painless and straightforward for everyone involved.
Some reviewers were not happy with persistent payment issues and occasional frustrating delays when trying to successfully complete online purchases. Consumers also mentioned experiencing serious difficulties with online transactions failing unexpectedly, alongside receiving very slow responses from support agents during busy operational periods.
Auto-generated from all reviews of this business. For reference only.
I was having a problem with an activation code for a Liberty Street program. FastSpring (their merchant of record) was able to reach out to Liberty Street and they contacted me with a new code. FastSpring was attentive and responded quickly to emails. Good job!
Reply from FastSpring2026-04-28
Thank you so much for this wonderful feedback! We're thrilled that our team was able to reach out to Liberty Street on your behalf and get you a new activation code quickly.
It's great to hear we were attentive and responded quickly to your emails throughout the process. We'll share your appreciation with our team!
We truly appreciate you taking the time to recognize our good work as your merchant of record!
I received excellent service from the FastSpring support team recently. I had made an error while purchasing a program and realized that I had inadvertantly ordered two programs the same instead of the one. However, on checking on the value of the program to me I again realized that I didn't really need it. I contacted FastSpring immediately explaining my problem and requesting a refund. And without any hesitation the team kindly agreed to my request and refunded the whole amount paid. They were very courteous during my dealings. Thank you team.
Reply from FastSpring2026-04-23
Thank you so much for this wonderful feedback! We're thrilled that our support team was able to help you with the accidental duplicate purchase and provided a full refund without hesitation.
It's great to hear that our team was very courteous throughout your interaction and made the process smooth and easy. We'll share your appreciation with the entire team!
We truly appreciate you taking the time to share this excellent experience. Thank you for your kind words!
Fast response, proactive actions, actually read and understood my issue and resolved it
Reply from FastSpring2026-04-17
Thank you so much for this excellent feedback! We're thrilled that our team provided a fast response, took proactive action, and actually read and understood your issue before resolving it.
We'll share your appreciation with our team. It's great to hear we provided such thorough and effective support!
We truly appreciate you taking the time to recognize their work!
Thank you so much for this positive feedback! We're delighted that our responses were lightning fast.
We'll share your kind words with our team. We appreciate you taking the time to recognize their speed!
Concern was instantly resolved perfectly on the first attempt.
My concern was instantly resolved once. Thank you to Fastspring.
Reply from FastSpring2026-04-17
Thank you so much for this wonderful feedback! We're thrilled that your concern was instantly resolved on the first attempt.
We'll share your appreciation with our FastSpring team. It's great to hear we could provide such quick and perfect resolution!
We truly appreciate you taking the time to recognize their excellent work!
Merci de nous avoir contactés. Nous sommes désolés d'apprendre ces prélèvements que vous considérez abusifs.
Pourriez-vous soumettre vos informations ici https://fastspring.com/consumer-support-form/look-up-charge/ et via le système de demande d'informations Trustpilot afin que nous puissions enquêter sur ces prélèvements ? Cela nous aidera à faire correspondre correctement votre avis à votre ticket de support et à transmettre à notre équipe.
Merci pour votre patience.
My experience with the support center has been very positive because they resolved the issue I had with Pantone billing exactly and very quickly.
Reply from FastSpring2026-04-07
Thank you so much for this positive feedback! We're delighted that our support center resolved your Pantone billing issue exactly and very quickly.
We'll share your appreciation with our team. It's great to hear we provided such a positive experience!
We truly appreciate you taking the time to share this!
Great service, quick and acute. Straight to the point. I greatly appreciate it.
Reply from FastSpring2026-04-06
Thank you so much for this positive feedback! We're delighted that our service was quick, acute, and straight to the point.
We'll share your appreciation with our team. It's great to hear we provided exactly what you needed!
We truly appreciate you taking the time to recognize their work!
Thank you so much for this positive feedback! We're delighted that our team provided a quick response and completed your request efficiently.
We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
I attempted to take advantage of a discount offer and the order got horribly messed up. The team at FastSpring responded immediately. Though it was confusing and I had many questions, they stuck with me and always responded to my queries until I was satisfied. They eventually processed the discount I was seeking and even followed up several times after that, to make sure I was satisfied. Very good customer service.
Reply from FastSpring2026-04-03
Thank you so much for sharing this wonderful story! We're thrilled that our team stuck with you through the confusion and responded to all your queries until you were completely satisfied.
It's great to hear we were able to process your discount and even followed up multiple times afterward to ensure everything was resolved to your satisfaction. That's exactly the kind of dedicated customer service we strive for!
We'll share your appreciation with our team - they'll be delighted to know their persistence and care made such a positive impact.
We truly appreciate you taking the time to share this experience!
Thank you so much for this positive feedback! We're delighted that our team helped you solve your problem very quickly.
We'll share your kind words with our team. We appreciate you taking the time to recognize their fast work!
I made an order and I forgot to add the vat number. I contacted with the support team and they answered so fast and also solved the problem just in 1 email.
Thanks a lot for your support!
Reply from FastSpring2026-04-07
Thank you so much for this wonderful feedback! We're thrilled that our support team responded so quickly and solved your VAT number issue in just one email.
We'll share your appreciation with our team. It's great to hear we could make the process so efficient!
We truly appreciate you taking the time to recognize their excellent support!
Thank you so much for this positive feedback! We're delighted that everything went fast and great.
We appreciate you taking the time to share your experience!
Thank you so much for this positive feedback! We're delighted that you had a great experience with FastSpring.
We appreciate you taking the time to share this!
I purchased PDF Converter from FastSpring, and I screwed up the download (I didn't know it was possible) and in trying to clear up my mistakes I received and LOST the product key. In trying to explain my screw-up's, I managed to sound like a complete idiot. I was treated very professional in my interface with FastSpring helped to get back on track with a new download and sent another copy of my product key.
Reply from FastSpring2026-03-19
Thank you so much for sharing this wonderful story! We're thrilled that our team was able to help you get back on track with your PDF Converter download and product key, despite the confusion along the way.
It's great to hear we treated you professionally and patiently throughout the process. We understand that technical issues can be frustrating, and we're glad we could provide the support you needed.
We'll share your kind words with our team - they'll be delighted to know they made such a positive difference!
We truly appreciate you taking the time to share this experience!
I had a great experience with FastSpring customer support. I needed an adjusted invoice from FastSpring for our finance department, and Fernando helped me very quickly. The whole process was very fast, professional, and completely hassle-free.
I really appreciate the fast turnaround and the excellent support. Thank you again for such a smooth and efficient experience!
Reply from FastSpring2026-03-19
Thank you so much for this wonderful feedback! We're thrilled that Fernando was able to help you get the adjusted invoice for your finance department so quickly and professionally.
It's great to hear the entire process was fast and hassle-free. We'll make sure Fernando knows how much his excellent support and quick turnaround meant to you!
We truly appreciate you taking the time to share this smooth and efficient experience!
I am a seller and I rate 1 star for closing my store without warning - after years of excellent service - only because of issues with proving my identty
UPDATE: No luck, Fastspring said the decision is final.
Writing this review in hope it gets Fastspring's attention at a higher level. You gave excellent service all the way through until you closed my store because of issues with proving my identity - my last question to you was what to do because my passport is out of date and you responded by saying that because I took too long, you were going to close down my store.
It did take a long time. From Jan 2024 through to Feb 2026 because of holdups on my side,
My reason for the 1 star rating is that until you closed down my store because of an out-of-date passport, you never told me I had to complete the process by a particular date.
The support rep told me I'd been given multiple warnings that my store would be closed down if it takes too long.
But I found NO WARNINGS that it could be closed down in any of my correspondence.
Even the support ticket that told me they will close down the store didn't warn me first.
Their final email told me I was too late but gave no date I had missed either.
I asked your support rep what the end date was that I missed, and they didn't respond to that question.
So - you may have had a date on your side, and may have intended to warn me, but you never communicated this to me.
That is the reason for the 1 star.
In my feedback to you I said:
FEEDBACK: You should warn your sellers that if they don't complete the process of proving their identity by a certain date, you will close down their store rather than close the store for a late response without any warning that this can happen
IN DETAIL
I am a seller and I had excellent service all the time I was with Fastspring unitl Jan 2024 when they put my store into testing mode just because I missed an email asking me to prove my identity.
When a customer told me that they couldn't buy my product, I contacted them, and they restored my store to give me time to prove my identity.
But I am now retired and work as a volunteer fact checker who is no longer developing software and is very caught up with other things.
I wasn't able to prove my identity right away because of a damaged sim card as I needed to use my mobile phone to complete it. That's my first support ticket, opened 1/26/2024.
When I got the replacement SIM card, I forgot to go through with the Fastpsring process.
In Feb 2025, they paused the store again, as far as I can tell, without a warning email.
I didn't notice until Nov or Dec. 2025.
On December 8 2025, I got a reply to my support ticket saying I need to complete the process again, which I didn't understand, as I couldn't see where to provide the verification information.
On December 20 they told me I need to provide a UTR and provided a link to complete the process, which they said was the same link as for Jan 2024.
Finally, I did go to the link to provide the UTR, but then I was asked to provide a photo ID.
I have my passport, but the form wouldn't accept it because it was out of date.
So I asked if I needed to renew my passport to complete the process.
At that point, the support rep didn't answer my passport question but just told me that they would close my account because the process had taken too long.
But they never in the entire process, told me that if it took too long, they would close my account.
They never gave me a date I had to complete it by either.
In my last email to them I asked them what the date was that I missed that I had to complete the process by and got no reply to that email.
The process was also very difficult for someone who has a busy life of his own as a voluntary fact checker.
One of my support tickets took 28 days for their first reply and then when they replied they gave me only 3 days to respond to them or they would close the ticket.
At least one of my support tickets was closed down for inactivity.
So after that I then watched for the support ticket response, and if I couldn't reply, I'd just respond every 3 days until I had time to reply.
It was a very busy time for me and it was difficult to find time to sit down to a process that I expected to take tens of minutes.
In the end when I did go through with it I then hit the roadblock that I needed to prove my identity and my passport was out of date.
If anyone from FastSpring sees this, you can check all this with your support tickets and my final message to you.
I am rating my experience as 1 star because you never warned me that you would close down my store if I didn't reply by some date.
Also when asked what the date was you never provided a date and never backed up what you said with any evidence of a date you gave me to reply by.
So it might not even have been a missed email.
It seems very likely you never sent me a date to reply by.
I am also rating it 1 star for your very slow response to seller tickets, at one point 28 days and your policy of closing down inactive tickets if there is no response every 3 days.
Writing in hope you see this and can remedy this
Reply from FastSpring2026-03-12
Hi Robert,
Thank you for bringing this to our attention. We're truly sorry about your store closure and the frustration you experienced throughout this verification process. Your feedback about the lack of clear communication regarding deadlines is valuable and concerning.
We've escalated this to our leadership team immediately, and we understand how the combination of slow response times, unclear deadlines, and missing communication created an impossible situation for you.
We'll have someone from our team reach out to you directly to review your case.
We appreciate your many years as a FastSpring seller and want to make this right.
Quick service, very efficient and friendly. Resolved my issue in no time.
Reply from FastSpring2026-03-11
Thank you so much for this wonderful feedback! We're thrilled that our service was quick, efficient, and friendly, and that we resolved your issue in no time.
We'll share your appreciation with our team. It's great to hear we provided excellent service!
We truly appreciate you taking the time to share this positive experience!
I lost a (three-month-old) receipt email with an important code, and I got a new copy about an hour after submitting a help desk ticket. That's good customer service.
Reply from FastSpring2026-03-11
Thank you so much for this positive feedback! We're delighted that our team was able to send you a new copy of your receipt with the important code within about an hour of your help desk ticket.
We'll share your appreciation with our team. It's great to hear we provided good customer service when you needed it!
We appreciate you taking the time to recognize their work!
Very quick responses, complete answers and detailed.
Reply from FastSpring2026-03-10
Thank you so much for this positive feedback! We're delighted that our team provided very quick responses that were complete and detailed.
We'll share your kind words with our team. We appreciate you taking the time to recognize their excellent work!
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