OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Events & Entertainment

FastSpring

Claimed

102 reviews

4.4102 reviews
Write a review

About FastSpring

Data updated
Website
fastspring.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
100% (13/13)
Do you own FastSpring? Claim this profile for free and start replying to reviews.
fastspring.com

About this business

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com

Written by the business, not verified by us.

Is FastSpring legit?

FastSpring (fastspring.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 87% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers constantly praise the dedicated staff for their incredibly quick response times and exceptionally helpful attitudes when resolving various technical problems. People frequently mention the highly efficient customer service and the exceptionally smooth support processes that make daily interactions completely painless and straightforward for everyone involved. Some reviewers were not happy with persistent payment issues and occasional frustrating delays when trying to successfully complete online purchases. Consumers also mentioned experiencing serious difficulties with online transactions failing unexpectedly, alongside receiving very slow responses from support agents during busy operational periods.

Auto-generated from all reviews of this business. For reference only.

What people say

Suzanne KofoedPhilippines · 1 review · Experienced 2026-01-28 ·

These folks are the pay portal

These folks are the pay portal, not the seller. I didn't understand that and sent a message to customer support asking for more information about the product, They explained who they were, but offered to help me find an email address for the sellers. They certainly didn't need to do that. It was not something required by their service, but they did it anyway. It was an "above and beyond" experience.

Reply from FastSpring2026-01-30

Thank you so much for sharing this story! We're thrilled that our customer support team went above and beyond. It's great to hear that we could clarify our role as the payment portal and still provide that extra helpful step. We'll share your appreciation with our team - they'll be happy to know their "above and beyond" effort made such a positive impression. We truly appreciate you taking the time to recognize this excellent service!

Igmar HaerensGermany · 1 review · Experienced 2026-01-02 ·

Excellent Service

I purchased a "MixingStation" license product, most likely I clicked too fast w/o detailed reading and purchased for the correct brand but probably the wrong type. A quick and friendly mail to FastSpring support explaining my error solved my issue in less than an hour putting me in contact with the correct stakeholders. Amazing ! Thank you all (involded parties) for the excellent service. Cheers !

Reply from FastSpring2026-01-07

Thank you so much for this wonderful feedback! We're thrilled that our team was able to quickly connect you with the right stakeholders and resolve your MixingStation license issue in under an hour. It's great to hear that the process was quick and friendly, and truly appreciate you taking the time to share this positive experience. Cheers!

People also looked at

Paddle
Lemon Squeezy
Dodo Payments2.7
Creem
Stripe
Polar
2Checkout
PayPro Global