Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Written by the business, not verified by us.
Is FastSpring legit?
FastSpring (fastspring.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 87% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers constantly praise the dedicated staff for their incredibly quick response times and exceptionally helpful attitudes when resolving various technical problems. People frequently mention the highly efficient customer service and the exceptionally smooth support processes that make daily interactions completely painless and straightforward for everyone involved.
Some reviewers were not happy with persistent payment issues and occasional frustrating delays when trying to successfully complete online purchases. Consumers also mentioned experiencing serious difficulties with online transactions failing unexpectedly, alongside receiving very slow responses from support agents during busy operational periods.
Auto-generated from all reviews of this business. For reference only.
FastSpring responded quickly and courteously to my enquiry and the matter was promptly resolved with a full refund. I'm very happy with the result.
Reply from FastSpring2026-08-10
Thank you so much for this wonderful feedback! We're thrilled that our team responded quickly and courteously to your enquiry and was able to process your full refund promptly.
It's great to hear you're very happy with the result. We'll share your appreciation with our team!
We truly appreciate you taking the time to share this positive experience!
Very helpful and responsive to an accounts query, sorted a refund Immediately for VAT Charged.
In addition their products are excellent!
Reply from FastSpring2026-08-10
Thank you so much for this wonderful feedback! We're thrilled that our team was very helpful and responsive to your accounts query, and that we were able to process your VAT refund immediately.
It's also great to hear you're happy with our products! We'll share your appreciation with our team.
We truly appreciate you taking the time to share this positive experience!
My request was processed very quickly and in a helpful manner.
Reply from FastSpring2026-08-10
Thank you so much for this positive feedback! We're delighted that your request was processed very quickly and in a helpful manner.
We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
TJ Pohlman made the process of transitioning my Fastspring account to a new LLC very easy. It was something I was dreading but it went very smoothly with TJ's help.
Mike Gibson
GRLevelX LLC
Reply from FastSpring2026-08-05
Thank you so much for this wonderful feedback! We're thrilled that TJ Pohlman was able to make your account transition to a new LLC so smooth and easy, especially when you were initially dreading the process.
We'll make sure TJ knows how much his excellent help and support meant to you and GRLevelX LLC. It's great to hear he made the transition so seamless!
We truly appreciate you taking the time to share this positive experience!
Thank you so much for this positive feedback! We're delighted that we were able to process your refund quickly for you.
We appreciate you taking the time to share your experience!
Unexpected $214.92 renewal with almost no transparency
FastSpring placed an unexpected $214.92 authorization on my PayPal account for the renewal of a WooCommerce plugin. The payment description identified the merchant as “Bright Market LLC dba FastSpring” and displayed only the truncated product reference “[wpunit_store] Advan…,” making it unnecessarily difficult to understand what I was actually being charged for.
After investigating the transaction myself, I discovered that the $199 subtotal corresponded to the Advanced Woo Search Agency plan, which covers 25 websites. We operate one WooCommerce website. The appropriate Personal plan costs $79 per year.
I immediately contacted FastSpring and requested that the subscription be changed to the Personal tier and that the $129.60 difference, including tax, be returned. At this point, I have received only an automated confirmation that a support case was created.
A payment company handling subscriptions should clearly identify the product, subscription tier, billing period, renewal price, and actual software provider before processing a charge. Customers should not have to conduct their own research to understand a $214.92 withdrawal from their account.
I will update this review if FastSpring promptly corrects the subscription and returns the difference. Until then, this has been an opaque and unacceptable billing experience.
Reply from FastSpring2026-07-31
Thank you for bringing this to our attention. We're sorry to hear about the confusion with your subscription renewal and the lack of clarity in the billing description.
Thank you for opening a support ticket today, and we want to follow up on this promptly. We've flagged your case with our support team to follow up.
We appreciate your feedback about billing transparency - it's important, and we want to help resolve this for you right away.
I bought an item by mistake and was quickly referred to Steinberg's support who quickly contacted me and solved the problem. Both companies were very efficient to my satisfaction.
Great job!
Reply from FastSpring2026-07-30
Thank you so much for this wonderful feedback! We're thrilled that our team quickly referred you to Steinberg's support and that they responded so efficiently to resolve your accidental purchase.
It's great to hear that both FastSpring and Steinberg worked together smoothly to take care of you. We'll share your appreciation with our team!
We truly appreciate you taking the time to share this positive experience!
If I could give zero stars, I would. I purchased a product that I later discovered was managed by FastSpring, only to have an illegitimate charge to my bank account a year later. I did NOT subscribe to anything. I’ve googled the site, tried to find ‘contact us’ details, but nothing. STAY AWAY FROM THIS ‘COMPANY’ if it can even be called that. I’m taking further action to resolve my bank charge issue. FastSpring is NOT to be trusted.
Reply from FastSpring2026-07-28
Thank you for bringing this to our attention. We're truly sorry to hear about the unauthorized charge to your bank account and your difficulty reaching us - that's concerning, and we want to help.
FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your bank statement may indicate a charge from a company that uses FastSpring to process online transactions.
To investigate this charge immediately, please submit your details here: https://fastspring.com/consumer-support-form/look-up-charge/
You can also contact us directly at https://fastspring.com/consumer-support/
We take unauthorized charges very seriously and want to help resolve this for you right away.
Good response, fixed the issue with out any problems.
Reply from FastSpring2026-07-20
Thank you so much for this positive feedback! We're delighted that our response was good and we were able to fix your issue without any problems.
We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Thank you so much for this positive feedback! We're delighted that our support was prompt and excellent.
We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Paul C, the support specialist went above and beyond in trying to help me resolve my issue. He also was very prompt in his responses.
Reply from FastSpring2026-07-31
Thank you so much for this wonderful feedback! We're thrilled that Paul was able to go above and beyond and respond so promptly to help resolve your issue.
We'll make sure Paul knows how much his excellent support meant to you. It's great to hear he provided such great service!
We truly appreciate you taking the time to share this positive experience!
Amazing support and quick resolution to the support query.
Reply from FastSpring2026-07-10
Thank you so much for this positive feedback!
We'll share your appreciation with our team. It's great to hear we resolved your query quickly!
We truly appreciate you taking the time to share this experience!
Had troubles with a licence key (Malformed HTML). Got quick, friendly and uncomplicated solution.
Reply from FastSpring2026-07-06
Thank you so much for this positive feedback! We're delighted that our team provided a quick, friendly, and uncomplicated solution to your license key issue.
We'll share your appreciation with our team. It's great to hear we made the process straightforward and easy!
We truly appreciate you taking the time to share this experience!
Had a problem with a refund not showing up back on my prepaid Visa card. Initial transaction was made via PayPal. Contacted Steinberg, FastSpring and my bank. PayPal was next but didn't have to bother them. The explanation from my bank solved those mysterious Refund Arrived Too Early/Refund To Null info on PayPal website. Bought on June 18, got refund on June 19; my prepaid card was still processing the payment when the refund was sent. Now July 4 and the funds are back on my card. It happened automatically and the payment just vanished from my prepaid card's list of transactions. Got excellent customer support from both Steinberg/FastSpring and my bank, and none of them was faulty. Now I know better about how to handle such a situation if it presents itself again in the future :)
Reply from FastSpring2026-07-06
Thank you so much for this wonderful feedback! We're glad that our support team was able to help you work through this refund timing issue, and that everything was resolved automatically by July 4th.
It's great to hear you had excellent support from both FastSpring and Steinberg, and that you now have a better understanding of how prepaid card refunds work. We'll share your appreciation with our team!
We truly appreciate you taking the time to share this positive experience and to help others understand this process!
Terrible service.
I purchased a Jetico software product through this company. My payment could not be processed using multiple different bank cards, and their support team kept giving incompetent responses, repeatedly blaming my bank. In the end, this turned out not to be true. Jetico eventually gave me a one-year subscription free of charge, and somehow we managed to complete the payment. However, I am still receiving emails demanding payment. At this point, the support team has stopped responding altogether.
Do not choose this company as your payment processing partner. Failed payments and lost customers are exactly what you can expect.
Reply from FastSpring2026-07-06
Thank you for bringing this to our attention. We're sorry to hear about the payment failures you experienced with your Jetico purchase and the continued payment demand emails.
We've escalated this to our support team to investigate further. We appreciate your feedback and want to look into what happened.
Thank you so much for this positive feedback! We're delighted that our customer service was great and very responsive.
We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Merci beaucoup pour ce retour positif ! Nous sommes ravis que notre action rapide vous ait satisfait.
Nous apprécions vraiment le temps que vous avez pris pour partager votre expérience !
I forgot about a subscription and was (rightfully) billed 80€ and TWO WEEKS later I finally managed to reach out and ask them if I could get a refund. So it’s been two weeks since I had this product, though I hadn’t used it. Fastspring replied the next day and guided me to the specific customer service and then astropad (my forgotten subscription) was kind enough to refund me immediately. I have my money back after only one work day and only talked to nice people 10/10 experience, I am a Fastspring and Astropad advocate now even though I don’t own any products yet lol. Nicest and most effective customer support I’ve ever experienced.
Reply from FastSpring2026-06-29
Thank you so much for this wonderful feedback! We're thrilled that our team responded the next day and was able to guide you to Astropad, who then processed your refund so quickly.
It's great to hear you had such a positive experience working with both FastSpring and Astropad. We'll share your kind words with our team - they'll be delighted to know they made such a great impression, even in a situation where you were reaching out about a refund!
We truly appreciate you becoming a FastSpring and Astropad advocate, and we hope to serve you well if you ever need payment processing in the future!
Thank you for taking the time to share this excellent experience!
American First Credit Union will block payments to fast spring as having too many complains or problems to do business with---NEED I SAY ANYTHING FURTHER!
Reply from FastSpring2026-06-29
Thank you for bringing this to our attention. We're concerned to hear about potential payment blocking from American First Credit Union and would like to investigate this further.
Could you please provide us with more details:
When did you attempt this transaction?
Did you receive a specific error message or communication from your bank?
The email address associated with your account?
Please submit this information here https://fastspring.com/consumer-support-form/ so we can escalate to our payments team and look into this immediately.
We appreciate you bringing this to our attention.
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