Unbelievably kind and effective customer service
I forgot about a subscription and was (rightfully) billed 80€ and TWO WEEKS later I finally managed to reach out and ask them if I could get a refund. So it’s been two weeks since I had this product, though I hadn’t used it. Fastspring replied the next day and guided me to the specific customer service and then astropad (my forgotten subscription) was kind enough to refund me immediately. I have my money back after only one work day and only talked to nice people 10/10 experience, I am a Fastspring and Astropad advocate now even though I don’t own any products yet lol. Nicest and most effective customer support I’ve ever experienced.