Figo Pet Insurance

Hi Jaime, thank you for reaching out and sharing your concerns. We’re committed to transparency, so if you have any questions about your specific policy or any related claims, our licensed agents would be happy to review your account. Please feel free to email us at [email protected] or call (844) 738-3446 if you’d like to discuss any policy details further.

Hi Ismary, we really appreciate you sharing your kind words with us and for being part of the Figo fam! 😊 Please give Asher an extra belly rub from us!

Hi Lisa, thanks for reaching out and we hear your frustration. We want to do our best to answer any questions you might have! We remain committed to transparency, so if you still have questions about your specific policy, our licensed agents would be happy to assist further. Please contact us via email ([email protected]) or at (844) 738-3446.

Hi Michele, we really appreciate you sharing your kind words with us and for being part of the Figo fam! 😊

Hi Micheal, thank you so much for sharing your wonderful feedback with us and for being part of the Figo fam! 😊

Hi, we’re sorry for any frustration this delay has caused. We try to process claims within 7 to 10 business days, but some claims may take longer depending on the nature of the claim. Please be assured that your claim is being worked on and will be processed as soon as possible. In the meantime, you can track updates anytime by logging in to your Pet Cloud account.

Hi Patricia - we’re thrilled to hear about your great experience with us! Thank you for being part of the Figo fam 😊

Hi Iryna, thank you for reaching out and we’re so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. Please reach out to us at (844) 738-3446 so we may address any questions or concerns about any specific claims in greater detail.

Hi Joey, we're really sorry to hear that you weren't happy with your experience. We pride ourselves on being able to assist our pet parents, so this is certainly not the experience we want anyone to have. We are sending this over to our customer service team for review now.

Hi Scott, thanks for reaching out and we hear your frustration. We want to do our best to answer any questions you might have! We remain committed to transparency, so if you still have questions about your policy or any specific claims, our licensed agents would be happy to assist further. Please contact us via email ([email protected]) or at (844) 738-3446.

Hi Alvaro, thank you so much for sharing your wonderful feedback with us and for being part of the Figo fam! 😊

Hi Cole, thank you for reaching out and we’re so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. Please reach out to us at (844) 738-3446 so we may address any questions or concerns about any specific claims in greater detail.

Hi Nelson - we’re thrilled to hear about your great experience with us! Thank you for being part of the Figo fam 😊

Hi Jodie, thank you so much for sharing your wonderful feedback with us and for being part of the Figo fam! 😊

Hi Mary – we’re thrilled to hear about your great experience with us! Please don’t hesitate to reach out again if you need any further assistance, and thank you for being part of the Figo fam. 😊

Hi Ada - We're really sorry to hear that you weren't happy with your experience. We pride ourselves on being able to assist our pet parents, so this is certainly not the experience we want anyone to have. We are sending this over to our customer service team for review now.

Hi Zach, we are so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. We are sending this over to our customer service team for review now. We understand that you have called, and we are sorry to hear that you were left with additional questions. Should you wish to discuss your claim further or have any other questions, please reach out to us via email ([email protected]) or at (844) 738-3446 so we may discuss your account or any related claims in greater detail.

Hi Wasim, thank you so much for sharing your wonderful feedback with us and for being part of the Figo fam! 😊

Hi Sondra, we really appreciate you sharing your kind words with us and for being part of the Figo fam! 😊

Hi Jonathan, we know losing a big part of the family is never easy. We’re so sorry to hear about your loss. We appreciate you taking the time to share your concerns and have sent your feedback to our team for further review.