Hi Quanah, thank you for reaching out and we’re so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. Please reach out to us at (844) 738-3446 so we may address any questions or concerns about any specific claims in greater detail.
Hi Akash, we know losing a big part of the family is never easy. We’re so sorry to hear about your loss. We appreciate you taking the time to share your concerns and have sent your feedback to our team for further review.
Hi Curtis, thanks for reaching out and we hear your frustration. We want to do our best to answer any questions you might have! We remain committed to transparency, so if you still have questions about your specific policy, our licensed agents would be happy to assist further. Please contact us via email ([email protected]) or at (844) 738-3446.
Hi, we’re sorry for any frustration this delay has caused. We try to process claims within 7 to 10 business days, but some claims may take longer depending on the nature of the claim. Please be assured that your claim is being worked on and will be processed as soon as possible. In the meantime, you can track updates anytime by logging in to your Pet Cloud account.
If you would like to discuss the claim process time frame in greater detail, please give our customer service team a call at 1-866-204-6764.
Hi, thank you for reaching out and we’re so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. Please reach out to us at (844) 738-3446 so we may address any questions or concerns about any specific claims in greater detail.
D
David · 写过 2 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
我对如何……印象深刻。
索赔流程的速度和提交索赔的整体便捷性给我留下了深刻的印象。
Figo Pet Insurance 回复2026-07-17
Hi David, we really appreciate you sharing your kind words with us and for being part of the Figo fam! 😊
Hi Craig, thank you for reaching out and we’re so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. Please reach out to us at (844) 738-3446 so we may address any questions or concerns about any specific claims in greater detail.
Hi Anthony, thank you for reaching out and for taking the time to share your feedback with us. We're sorry to hear that you weren't happy with your experience. We're disappointed to see you go and want to wish you and your pets all the best.
Hi Hasmik, we are so sorry to hear about this. We'd love to speak further and get more information and answer any questions you may have about your specific claims. If you have anything else you would like to discuss, please reach out to us via email at [email protected] or at (844) 738-3446 to address your concerns in greater detail.
Hi Sheri – we’re thrilled to hear about your great experience with us! Please don’t hesitate to reach out again if you need any further assistance, and thank you for being part of the Figo fam. 😊
Hi Alan, thank you for reaching out and we’re so sorry to hear about this. We pride ourselves on being able to assist our pet parents, so we’d love to speak further and get more information. Please reach out to us at (844) 738-3446 so we may address any questions or concerns about any specific claims in greater detail.
Hi Fran, we’re sorry for any frustration this delay has caused. We try to process claims within 7 to 10 business days, but some claims may take longer depending on the nature of the claim. Please be assured that your claim is being worked on and will be processed as soon as possible. In the meantime, you can track updates anytime by logging in to your Pet Cloud account.
