Founded in 2003, FireMaple specializes in outdoor cooking gear. From ultralight backpacking stoves and integrated cook systems to powerful basecamp burners and cookware, we design portable, reliable equipment that makes outdoor cooking simpler—from the backcountry to the campsite.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the outdoor gear, noting that compact stoves and cooking systems perform wonderfully and boil water rapidly even in harsh weather conditions. People also mention that customer service representatives are extremely helpful, professional, and respond quickly whenever assistance or replacement parts are needed.
However, some reviewers were not happy with delivery times, mentioning that packages arrived much later than expected or experienced frustrating tracking delays during transit. Consumers also noted that certain orders felt like they were shipped on a slow boat from overseas, occasionally getting lost along the way.
I recently ordered The fire Maple gas lantern. As a Backpacker, I often hike in areas that do not allow warming fires. For this reason, I thought this gas lantern which hooks up to the same isobutane tank as my cooking stove, would be perfect. It arrived very quickly and was packaged really well. I hooked it up and tried it out. It throws off a nice warm ambient glow that we can sit around and enjoy. It is easily adjustable and uses very little fuel. The only issue that I noticed was that the regulator valve was pretty stiff and difficult to turn with my fingers. I reached out to Fire Maple and they returned my response immediately. They sent me a new lantern and it arrived within two days. The new one works perfectly. What a great product. Thank you very much Fire Maple!!
A buddy of mine purchased the Orange Gas Lantern as gift for me for my birthday. I was thoroughly impressed by the packaging, compactness, ease of use, and amount of light the lantern throws. It will stay in my camping bin for every trip moving forward!
I just to say a big thank you to June at Firemaple for her superb customer service in resolving the issue I had with my stove. Even though I had bought the product 2 years ago off Amazon I had issues with the ignition, June kindly organised a replacement. Fantastic customer service. Thank you June
Hi, there
We regret the issue you've encountered.
For further assistance, please reach out to our customer service team. We appreciate your understanding.
Once again, we apologize for any inconvenience and problem caused to you.
Beware this company is a scam. Product arrived broken. They sent me a video on how to fix their product that they know is broken. They will not give you a refund or honor the warranty they claim on their website. Save your money and buy something that is safe to use.
Fire Maple 回复2024-05-15
Hi, there
We are sorry to hear that you have encountered an issue with the product you received.
Please contact our customer service department for a replacement or to allow us to confirm if the problem affects its functionality.
Providing relevant pictures will assist us in resolving this matter promptly. We apologize for any inconvenience this may have caused and appreciate your understanding.
PICTURES ARE GREAT. QUALITY IS ABSOLUTE GARBAGE. NOTHING EVEN CLOSE TO THE DESCRIPTION OR FUNCTUANALITY.
Fire Maple 回复2024-05-08
Hi, there
We regret to learn that the product did not meet your expectations. It's important to note that the functionality of the kettle aligns with the description provided on our website, and we assure you of its quality.
Should you encounter any issues with the product you received, please don't hesitate to reach out to our customer service department for assistance. We are committed to addressing any concerns you may have and ensuring your satisfaction.
Thank you for your understanding and cooperation in this matter.
your product is great but learn to package it better
your product is great, but your packaging for shipment sucks, each time I order from you your product arrives damaged. that's why I gave you 4 stars
Fire Maple 回复2024-04-03
Hello, there
We are sincerely sorry to hear that you received damaged products or packaging.
In such instances, we recommend taking photos of the damaged items upon receipt and contacting our customer service team for assistance in resolving the issue.
Your feedback is invaluable to us, and we will ensure that your concerns are addressed promptly.
Regarding the packaging issue, we will certainly relay your feedback to our manufacturing team to implement necessary improvements.
Overall, we appreciate your support and enthusiasm for our products. Please don't hesitate to reach out if you need any further assistance or have any other feedback.
Thank you for your understanding.
not safety factor,
not strong enough to lock the pan.
risk of spillage when lifting food.
hopefully there will be product improvements.
from wlingi east java with cak kun
Fire Maple 回复2024-04-03
Hi, there
We sincerely apologize that the product failed to meet your expectations.
Your feedback is invaluable to us, and we will thoroughly investigate the issues you have raised. If necessary, we will make the appropriate improvements to ensure a better experience for our customers.
Our commitment is to provide high-quality products and services to our valued customers.
If you require further assistance, please do not hesitate to email our after-sales department.
Appreciate your understanding in this matter.
I purchased the Fire-Maple "Fixed Star 1" on Amazon last week, much to my dismay upon testing the stove before heading out on a planned backpacking trip, its "Achilles heel" the striker did not work, and despite YouTube videos and the instructions provided on how to remedy a solution nothing seemed to work. It's advertised on Amazon's webpage as a 30-day return and 3-year warranty however when trying to order a replacement I was told that it was ineligible for a replacement due to Hazmat regulations. Upon further searching other Amazon customers had similar experiences as well. I had to settle for a refund and a defective product, so I guess that's some kind of a win
Fire Maple 回复2024-03-14
Hello, there
We apologize for the challenges you faced during the return process. We understand the frustration it may have caused you.
We suggest reaching out to Amazon Support to clarify that the product does not include a gas canister and is not hazardous.
This should enable you to obtain return authorization.
Like you stated in the email it's been 30 days since my order and I've made 2 more since. I haven't used the first because I'm waiting on the Saturn stove and the heater/grill. I will give an in depth review when I'm able to fullly test everything. So I'm hoping to give a better than three stars then.
Fire Maple 回复2024-02-20
Hello, there
If you have any questions about your order, please contact our customer service and we will provide you with the order information and logistics status.
Thank you for your understanding.
The light burns ok but the glass globe where the hole was made to light the lamp has a bump that doesn’t allow the glass globe to stand upright. The globe is leaning allowing the flame hit the globe. Can I buy a replacement globe that will stand upright.
Fire Maple 回复2024-02-08
Hi, there
We regret the issue you've encountered.
For further assistance, please reach out to our customer service team. We appreciate your understanding.
Once again, we apologize for any inconvenience and problem caused to you.
I paid the extra $10 for the leather 220g tank cover when I ordered the firefly and when I received my items the leather tank cover doesn't fit. It don't even slide over the tank half way because it's just too small. I took pics and posted them to my other two reviews and instead of having me return the tank cover for replacement firemaple instead sent me a 40% off code just incase i wanted to order another one. So this will be my third review and my expectations are very low from this company. I will not be a returning customer to firemaple! I feel like the customer doesn't matter after they get your money.
Fire Maple 回复2024-02-01
Hello, there
We are genuinely sorry to hear that you have encountered issues with the leather cover purchased from our store. Your feedback is valued, and we appreciate you bringing this matter to our attention.
If you wish to proceed with a return and refund, kindly contact our customer service for assistance. We are committed to resolving this issue for you.
Thank you for your cooperation in helping us address this matter promptly.
I never got the package and undisputed my claim on PayPal. You suck. Cheers.
Fire Maple 回复2024-02-01
Hi, there
We regret to learn that you still haven't received your package. According to the latest logistics update on December 30, 2023, at 15:18, it indicates that the package has been signed for.
We recommend reaching out to our customer service for further assistance in resolving this matter. We sincerely apologize for any inconvenience this may have caused.
Thank you for your understanding.
I had an issue with ignitor that stove cannot be lighted at all; however, the customer service was helpful. He helped me to fix the ignitor.
I feel that the stove should be good in the beginning, so I am a little disappointed, but I am glad it can be fixed.
I purchased a Firemaple combination package of a torch with two accessories. First what should have set off my SCAM radar was that Firemaple only has a 7 day return window. This is a clear sign of a company that is just there to steal your money. Upon receiving the torch, it didn't work. I requested to return the product for a refund. Firemaple refused to accept the return for refund or to provide me a refund. After providing video proof that the torch was defective and 22 emails (back and forth) later, Firemaple agreed to provide me a refund for the torch (1/3 my money) but not the two accessories that were purchase as a single line item with the torch. I didn't buy three separate items but one single package (which included the 2 accessories). Firemaple states on their website as follows:
"Do I have to pay for shipping?
a. If the return is caused by the consumer, such as you don't like the color of the product, you don't need the product anymore, etc., you should be responsible for the shipping cost. The exact cost should depend on the courier company you choose.
b. If, due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
If the products are received damaged, which in my case is true, that they would pay for shipping. But as Firemaple says the two accessories are not damaged, they won't pay for the shipping or provide me with a refund. These two accessories were purchased as a single line item with the torch but they refuse to provide me a refund and refuse to provide me with a shipping label to ship it back for a refund. The shipping destination is in China and will cost $75.00 to ship back to pay for shipping on my own. The remaining amount I am due in terms of a refund is $40.00.
Firemaple is a horrible company that will not refund you your money when they ship you a broken product. And if they do after 22 emails back and forth, its like pulling out your own teeth to receive a only 1/3 of when you paid.
This company is a scam and the worst customer service experience I’ve ever dealt with in my life. I've lived in 5 different countries and never have had to deal with this. DO NOT BUY ANYTHING FROM THIS COMPANY. I would stay clear for even considering Firemaple for anything.
Fire Maple 回复2024-01-12
Hi, there
We appreciate your detailed account of the situation, and we'd like to address the concerns you've raised regarding our refund policy.
Firstly, regarding the 7-day return policy, this information has been consistently communicated on our website, and we encourage customers to familiarize themselves with our policies before making a purchase. We hope that future transactions are made with a clear understanding of these terms.
In regards to the return process, we noted that there was a delay in providing proof of the product's defect initially, which made it challenging for our customer service to process the refund in a timely manner.
After reviewing the video evidence, we found that the lantern is indeed functional, and the issue could be resolved by using the included accessories to clear the nozzle. While we understand your perspective as a consumer, our customer service has acted in accordance with our policies. Despite your refusal to accept a replacement, we processed a full refund for the problematic lantern without the need for its return.
However, for the undamaged items included in the combination , our policy requires their return for a refund to be processed. Our customer service has provided the necessary return information, and we kindly ask you to follow the provided instructions for the return process.
We acknowledge the inconvenience caused by the shipping costs. If you choose to return the undamaged accessories, we will initiate the refund process promptly upon receipt.
We value your business and aim to address this situation in a way that is fair and satisfactory for both parties. Thanks for your understanding.
The Firemaple sunflower stove didn't work right out of the box. There is a faulty control valve. There seems to be no quality control. It is a big hassle to return (at your own expense) this item. Landfill. Do not buy.
Fire Maple 回复2024-01-11
Hi, Alex
We are deeply sorry to hear that you encountered problems when using it.
We hope you will send a video to illustrate the problem.
If necessary, please reply to our email and customer service will provide a solution.
Thank you for your cooperation.
Firemaple sent me a torch and it doesn't work. I'm within the 7 day return window and trying to make the return. One, it really shows what kind of company this is to have the shortest return window I know of from any company in any industry. Two, I emailed asking how I could return it. They emailed me back asking for a video to show how its defective so they could send me a replacement. I asked to please just allow me to return it so that I could get a refund. They haven't returned my email. This feels like a SCAM!
Fire Maple 回复2024-01-05
Hi, there
Sorry for bringing you a poor experience.
If there are quality problems with the product, we provide a 3-year warranty, so customers can get free replacements, but if you require a refund, the customer service will also provide the return address.
However, it is also a necessary process to send pictures or videos to clearly illustrates the problem you're experiencing because it ensures us to inspect the reality.
Customer service has replied to every email you sent,if you don't receive the email , please check your email box or send it again.
We are committed to solving your problems, thank you
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