Founded in 2003, FireMaple specializes in outdoor cooking gear. From ultralight backpacking stoves and integrated cook systems to powerful basecamp burners and cookware, we design portable, reliable equipment that makes outdoor cooking simpler—from the backcountry to the campsite.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the outdoor gear, noting that compact stoves and cooking systems perform wonderfully and boil water rapidly even in harsh weather conditions. People also mention that customer service representatives are extremely helpful, professional, and respond quickly whenever assistance or replacement parts are needed.
However, some reviewers were not happy with delivery times, mentioning that packages arrived much later than expected or experienced frustrating tracking delays during transit. Consumers also noted that certain orders felt like they were shipped on a slow boat from overseas, occasionally getting lost along the way.
Bought a 4 set of pans and pots, all are great except the frypan which I cannot use without anything sticking to the bottom. We're talking using 100ml of oil to cook an egg and it still sticks and turns to carbon on the bottom. Sausages stick and rip the casing no matter how much oil is used. Crap customer service. Pay a bit extra and get some proper camping cookware!
Fire Maple 回复2024-01-05
Hello, there
We're sorry to hear about this issue.
Regarding the frypan in the Feast 4 set, it does not come with a non-stick coating, so the situation you mentioned may occur.
We have already given feedback to the factory and engineers and will improve the frypan to a non-stick coating.
Thanks for your feedback.
I would love to rate this product as we were very excited to get it. I bought it for my husband for Christmas and it took forever to even ship and when it finally got here from China, the shipping company said that they delivered it but it was nowhere to be found. Still haven’t found it still hasn’t been delivered. It’s been weeks fire maple is Useless won’t help me and keeps telling me to get a hold of the shipper. Nobody has a picture where they left it nobody seems to care or wanna help worse company I’ve dealt with and worse customer service. I would pay the extra money and go with a jet boil or any other product but fire maple.
Fire Maple 回复2023-12-29
Hi, Ashliegh Erue
We're sorry to hear that you have not received the product, even though it has been marked as delivered.
Please know that we took all precautionary measures to ensure your order was dispatched safely from our end. We even have photographic evidence confirming its intact condition when it left our facility.
That said, the mishap occurred in the jurisdiction of your local postal service, which unfortunately is out of our control. We are not pleased with their service either, as they are damaging our reputation.
Considering that you are also a victim in this logistics process, Fire Maple can provide you with a replacement or refund, please contact our customer service again.
Your understanding in this matter is highly appreciated.
Item did arrive quickly. The orange gas lantern was for my husband. It was one of his Christmas gifts. I am upset with the item because the item is most definitely not orange. The lantern is a pink/rose gold color. Not manly at all. Get the black. Also, their return policy is within 7 days of item being delivered. I obviously had to order this weeks before Christmas so it would be here and be wrapped. Sad that I cannot exchange this.
Fire Maple 回复2023-12-29
Hi, Apryle Martin
We're sorry for the inconvenience.
If you have encountered any problems with your order, please reach out to our customer service for help, we're committed to resolving it for you.
Appreciate your understansing in advance.
Review request when the item hasn't even been shipped yet
I don't know why Internet retailers would ask for a customer to submit a review when the item hasn't even been delivered, and in my case, still hasn't even been received by the shipping company (based on tracking info). Placed an order in 29th November, received shipping notification on the 1st December and nothing has changed since. For me prompt processing and quick delivery are the main reasons I go back to a Internet seller when I look for something. Looks like this could be my only purchase from Fire Maple, based on this experience.
Fire Maple 回复2023-12-13
Hi, there
Sorry for the inconvenience caused. We have verified that your package is in transit, please pay attention to logistics updates.
If you have any questions, please feel free to contact our customer service staff for help, thanks for your understanding.
So this is my second order with Fire Maple and as you can see from my previous review.....i was vey happy and impressed with my first order. It shipped out to me fast and was very happy with my purchase. This review is for my my recent order with Fire Maple. Sadly my second order with Fire Maple has NOT been good. I Still have not received my order 11 days later
I placed my order on November 24th. It is now going on December 5th and I still haven’t received my order. Turns out my order is being shipped from China and as of this moment my shipment is still in China. If I would have know it was coming from China I would have ordered from another company. Worst part is this order was a birthday present for a friend and it will not arrive for his birthday on December 6th. Very Upset Customer. Good products BUT, you might want to think twice before placing an order with this company. Shipping from China?...... Youve got to be kidding me! :(
Fire Maple 回复2023-12-06
Hi, there
We are deeply sorry for the delay.
Our customer service staff has contacted you via email to follow up on the logistics updates of the package to help you receive it faster. Thanks for your patience throughout the process.
purchased fire maple star x3 for hubby to make hot drinks at work, on third use the lever failed to turn off the gas supply turning the lever left to right and vice versa did nothing!! hubby left with no choice but to leave it to carry on burning until gas can ran out. never had any previous camping stove / boiler fail in this way !!! very dangerous item and would not trust buying another, whilst a refund is being offered I've had no apology or explanation has to what or why this item send to me was faulty !!
I placed my order on November 10th. It is now the 21st. I still haven’t received my order. If I would have know it was coming from China I would have ordered from another company.
Fire Maple 回复2023-11-24
Hello, Joey Johnson
We are sorry for the delay caused to you. Your order was sent into 2 packages: the first one arrived quickly and the second package has also arrived these 2 days. Our customer service has contacted you via email and solved the problem. Thank you for your understanding.
This burner (heater) gives of a great deal of heat for its size, but the problem with that is, that it chews through the gas like you wouldn't believe. If using just for heating then take extra gas. Never used it for boiling or cooking. But I think that the results would be the same. It will now be collecting dust on the shelf. I have other burners that are more efficient when using the gas. If it's heat that you want then this burner is for you, but take extra gas.
Would give zero stars if I could.
Has taken me more than a month to get a simple refund.
Email excuses are lame:
"We know you have been waiting for a long time, but it may be due to the recent peak season and the busy warehouse, resulting in longer processing times for return orders"
Best Wishes
June from Fire Maple
"We can not assure the estimated date.
We will contact the warehouse to expedite the process, the refund will be issued immediately once they find the package.
Please rest assured as we certainly honor our return policy."
Never again. Not worth the hassle
Fire Maple 回复2023-10-31
Hi, there
We genuinely apologize for the inconvenience. Your package has been successfully returned to the warehouse these days and the order has been fully refunded. Please check your account, thanks for your understanding.
The shop's products seems great, but their delivery times are a different story. They take much longer than what's specified on their site, making it impossible to trust their timelines. If you're gearing up for a trip, I'd recommend ordering weeks in advance to be safe. I'm still waiting for an item I ordered nearly a month ago, and it's frustrating considering the quick deliveries we often experience these days.
Fire Maple 回复2023-10-18
Hi, Dan Munoz
We feel sorry to know that you're encountering an issue with the delivery, if you have not received the package, please consider sending an email to contact our customer service for help, we will resolve the problem for you , thank you.
I bought a firewalled stove through Amazon and it worked great for short time and then developed a problem with the regulator. I contactedFirema0le through their website form and quickly got a response from them, I sent a video of the problem and they sent me a full replacement via Amazon in days of raising the issue with them. If the item had worked reliably I would not have needed help, so I can't give 5 star review. If this was just about customer service the I can't fault them on their speed and politeness, they kept me informed all the way through the process.
Wasn't able to get ahold of this company as the "google subscriber you are trying to reach is unavailable" at their phone number, so I just reached out to the 3rd party seller I purchased from with my issues. Received their 1.2 liter Antarcti camp pot and was disappointed in just about everything with it. The bail does not lock, nor does it come anywhere near lining up with the lid locking buckles. The entire underside of the rim around the lip was rusted and the overall quality of this pot is very low. If you do alot of outdoor cooking, you undoubtedly own many different pieces of outdoor cookware, as I do. If this pot is indeed 304 stainless steel, as is described in the specs, it is unlike any other stainless that I have ever used. It is very thin and feels more like alloy and aluminum possibly mixed with some stainless. The riveting on the side handles and the ones on the lid aren't very well done and the snap locks are flimsy, leading to many complaints I've seen of them almost immediately breaking. This pot is junk! Now, the seller I purchased it from remedied my dissatisfaction so I am happy to continue buying from them, although I will never buy anything from fire maple in the future. $40 for a low quality $10 camp cook pot speaks to the lack of integrity this company has in it's products and a willingness to overcharge their customers.
Fire Maple 回复2023-10-10
Hi there, we're sorry for the inconvenience you faced trying to reach us by phone. For a more direct response, please consider emailing us.
We've taken note of your feedback regarding the 1.2L Antarcti pot and assure you it will be thoroughly reviewed. Your satisfaction is paramount to us, and we continually strive to offer high-quality products. Thank you for sharing your experience.
This a great stove in so many ways. Its compact if you traveling with a vehicle. (Little big for backpacking) It looks well made and a quality product. Its easy to set up and a pleasure to use BUT it uses an enormous amount of fuel. I took a jet boil cannister to use with it. It gets 55 boils on the Jet Boil, but a new cannister did not even last two days of relatively light use on a weekend camp. The high fuel usage is going to limit the use of this stove significantly for me
It's quality gear but EXTREMELY expensive..I bought a pour over kettle for 40 or 50 bucks..only to find out the pour over COFFEE part wasn't included!! This stuff is alright.but it's more geared towards people who are comfortable spending 70 bucks on a coffee pot they may use 3 times a year If that..
The cookset is well made and performed well. The one weak point is the mesh storage bag. When folded to store in the bag, the pot handles have prongs that snag in the mesh, interfering with getting the set in or out of the bag. I will need to find a non mesh bag for it.
Fire Maple 回复2023-08-09
Hello, Lawrence.
We strive to provide products that enhance our customers' outdoor experience, thanks for your feedback regarding the product.
We will take it seriously and work actively on it, your comment will be taken into consideration during our development process.
Not sure you should have asked for a review. Haven't seen the stove yet. Caught up in customs for 3 weeks. Missing being able to use on current trip in national lakeshore Park.
Fire Maple 回复2023-08-08
Hello, Steven
We're truly sorry to know that you haven't received the package from us.
Please reach out to our customer service for a replacement or refund, they will deal with the problem as soon as possible.
Thanks for your time looking into this.
Ordered F105 stove 7/5 2023,Ord. 10828. Shipped from China 7/7/2023. Received stove 7/20/2023. Received email 8/2/2023 advising recall because of faulty potential fire hazard with fuel hose. Offered refund or replacement. Requested replacement. Request acknowledged 7/5/2023 with note that shipment ASAP. Requested approx. date. Received email that replacement would ship next day and arrive 7 to 10 days. No order No. or track No. Rated Two Stars because of prompt customer service responses. Hope I can issue a positive review after evaluating replacement stove.
Fire Maple 回复2023-08-08
Hi, R.L. Cook
We deeply regret any shortcomings in this instance.
The replacement of 105 stove was sent out on Aug 4, our customer service has provided you with the tracking number, please check your email box.
We will also follow up on the package all the way, thanks for your
cooperation in advance.
Very bad and frustrating experience.
Was billed in USD instead of AUD, even though AUS was selected in home page. This added around 50% to the charge over the cart total.
Was offered free shipping for over $100, only to find shipping added at the end anyway.
Was offered a spoon to resolve the issue of a $150+ order.
Very unimpressed and have shared my experience through my friends group and family.
Fire Maple 回复2023-07-28
Hi, Martin Ferguson
We sincerely apologize for any confusion that arose during your recent experience on our website's checkout page. Regarding the Australian region, we offer free shipping for orders worth USD $99 or more.
Please allow me to clarify the situation. Our website primarily displays all product prices and transactions in United States Dollars (USD). However, we understand that the similarity between the currency symbols ($ for both USD and AUD) could have led to the misunderstanding.
We sincerely apologize for any inconvenience this may have caused. It was never our intention to create confusion or ambiguity in the currency display. We have taken your feedback seriously, and we are actively working on making improvements to the checkout process to avoid similar situations in the future.
Regarding your order, it was cancelled and refunded a month ago, please check your account, any further questions, feel free to reach out our customer service for help.
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