FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, durability, and comfort of the athletic wear, making workouts much more enjoyable. People also express how much they love the flattering designs and perfect fit of their outfits. Consumers consistently appreciate the friendly, responsive, and attentive customer service team that always goes above and beyond.
However, some customers noted frustrating problems with missing orders, delayed email responses, or unfulfilled refunds from support. A few reviewers also found that certain items did not always match the expected sizing or color description on the website.
This website is a scam. Doesn't even deserve one star
FIRM ABS 回复2025-02-14
Dear Sheri,
I am sincerely sorry to hear that. We take such accusations very seriously, and I want to assure you that we are committed to maintaining the highest standards of integrity and customer trust.
Frankly, we are the real shop seller, we have run the business for almost 10 years, we provide the outfits with high quality and competitive price.
What's more , we have many many customers all around the world, and have sooo many positive feedbacks.
Our priority is to ensure the satisfaction and trust of our customers, and we value your feedback as it allows us to improve our services. Rest assured, we are here to assist you and resolve any issues you may have encountered.
Feel free to reach out at [email protected]—we’re here for you!
Hi Marie, due to our New Year holiday, there has been a slight delay in shipping. And now your order#FABS1202DF218675sa is shipped out, on the way to you after we check, hope you will get it soon! Sincerely sorry for the inconvenience caused.
I have placed a order 3 weeks ago and have not received any correspondence from FirmAbs on the shipping or tracking information. The customer service if you call it that only responds through email 48 hours after you initiate it. I have not received anything to date. The shipping process is horrible because it comes out of China!
FIRM ABS 回复2025-02-11
Dear GazeEye ,
We sincerely appreciate your honest feedback and are truly sorry to hear that your experience did not meet expectations. We completely understand how frustrating this must have been, and it’s the last thing we want for our valued customers.
At Firm abs, we take every concern seriously and are always striving to improve. Your experience matters to us, and we’d love the opportunity to make things right. Please let us know how we can address your concerns.
Our team is dedicated to ensuring that every customer feels confident in their purchase, and we hope to regain your trust. If you give us another chance, we’re confident you’ll see the quality and service we stand for.
Please feel free to reach out to us directly at [email protected], and we’ll be more than happy to assist you.
Hey Susan! We’re truly sorry to hear about you do not receive the package. Your feedback is important to us, and we’re committed to making things right.
Please let us know how we can assist. We want you to feel confident in our products and service.
We’d love the chance to regain your trust. Feel free to reach out at [email protected]—we’re here for you!
The quality of the clothes is very good. What I don't like is that it takes a long time for the items to get delivered me.
FIRM ABS 回复2025-02-10
Hey AG !We sincerely appreciate your honest feedback and are truly sorry to hear that it takes a long time for the items to get delivered . We completely understand how frustrating this must have been, and it’s the last thing we want for our valued customers.
At Firm abs, we take every concern seriously and are always striving to improve. Your experience matters to us, and we’d love the opportunity to make things right. Please let us know how we can address your concerns.
Our team is dedicated to ensuring that every customer feels confident in their purchase, and we hope to regain your trust. If you give us another chance, we’re confident you’ll see the quality and service we stand for.
Please feel free to reach out to us directly at [email protected], and we’ll be more than happy to assist you.
Ik wil heel graag het pakket terug sturen, maar ik krijg helemaal geen reactie op mijn e-mails. Slechte communicatie!
Please I want to return the clothes. I sent two e-mails but I get no respons.
FIRM ABS 回复2025-02-06
Dear klant,
We are so sorry for replying you late due to our holiday ! Now we are back to work, and then will reply you once receiving your email, please do not worry.
At Firm abs, we take every concern seriously and are always striving to improve. Your experience matters to us, and we’d love the opportunity to make things right.
Our team is dedicated to ensuring that every customer feels confident in their purchase, and we hope to regain your trust. If you give us another chance, we’re confident you’ll see the quality and service we stand for.
Please feel free to reach out to us directly at [email protected], and we’ll be more than happy to assist you.
Best regards,
Gita
Ordered a fitted sweatshirt and it didn't fit well, so I wanted to return. Contacted their customer service via email 3 times on different dates, still no reply back after 3 weeks. Wouldn't order again. Really weird fit with skinny arms and loose waist - especially for an athletic brand. Disappointing.
Update: 1/2/2025 - I just emailed you again to support at firmabs.com - waiting to hear back
Update: 1/13/2025 - Still no response from this company
FIRM ABS 回复2025-01-02
Hello Love Speed,
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience with our customer service.
This is never how we want any of our customers to feel. We have checked our mailbox and did not receive your email. Please check if there is any error in sending. Our customer service email address is [email protected]. Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
These reviews have to a bot. These are so sized wrong. I couldn’t even get them above my knee. The large is like XXS. This is a scam company, I should have known better.
FIRM ABS 回复2025-01-02
Hello Kelly,
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience with our size.
This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
Firm abs is 100% attentive in resolving any issues with the product. They have been courteous and offered immediate resolution.
They stand behind customer service
I am grateful for that and proud to wear their workout clothes which are always a head turner
FIRM ABS 回复2024-12-18
Hey SW whitley,
We're so glad to hear that our Customer Support Team was able to provide you with prompt and efficient service! Thank you for being a member of the Firm Abs Family.
Tracking says package is still in California for more than a week. Still haven’t received items
FIRM ABS 回复2024-12-12
Hey Mike! We wanted to sincerely apologize for any inconvenience may have caused. Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
Placed an order with no email confirmation. No reply from customer service. Will wait few days before taking action
FIRM ABS 回复2024-12-06
Dear Danny,
I am so sad to hear that.
This is never how we want any of our customers to feel.
I wanted to sincerely apologize for any inconvenience our solution may have caused. Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
Right so I was nervous about ordering because of all the negative reviews I read saying that the positives must be fake dadada. But I really loved a specific style cargo legging that only they seem to have so took the chance.. yes I will say it ships from china and the shipping took some time, but as soon as I emailed to follow up the order they had me an update quickly and the leggings arrived 2 days later.. I am obsessed. They are exactly as I expected them to be and the fit is perfect, personally I wear xs in my everyday clothing but I ALWAYS wear a s in my sportswear, I got an s and they fit the same as any other brand I buy from, I love the quality, it’s not that buttery velvet style material so do not expect that, it’s more the scuba style, but by no means it is cheap fabric. The pricing is hefty, but I guess when a company has truly exclusive items it has the leeway to charge extra.. needless to say I 100% will order from here again.
My only reason for not giving the full 5 stars is the shipping could have been better, I got the tracking number well before the package had actually been shipped, and the price, but product wise it receives a 5
FIRM ABS 回复2024-11-21
Hey Sarah! Thanks for taking the time to leave such amazing feedback! We will try our best to get the order dispatched as quickly as possible.Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!
Driver never delivered. Texted me and I arranged with him for him to deliver the next day, he never showed up. Shipping is now marked "return per customer request." I never requested this. They have the item tracked in their terrible delivery system, no word on a refund. Completely awful experience, buyer beware.
FIRM ABS 回复2024-11-21
Hello Wendy,
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you never receive your package.
This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
UPDATED: you reply to my review on here stating email you to resolve, all for the benefit of others to show you are cooperating, yet still ignore all my emails. And I am left out of pocket with clothes that are too small. Your customer support is totally fake and shocking.
Feel like I have been totally scammed. Received my order. Tried contacting customer support about returning items that are not true to size. Customer support is now ignoring my emails despite me sending multiple times. Terrible service and support
FIRM ABS 回复2024-11-21
Hello Janice,
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience with our customer service.
This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
HELLO! ANYBODY THERE?? I NEED MY ORDER! THIS IS VERY IMPORTANT!
URGENT! THIS ORDER IS MISSING! Order #FABS1202DF207147sa was incorrectly
delivered to the wrong address!
The wrong address is
Jennifer Nicole Lee
9020 SW 77th Ave, Miami, FL 33156
The person at this address RETURNED my package back to you!
Please resend the package to the CORRECT address of
Jennifer Nicole Lee
9020 SW 67th Ave, Miami, FL 33156
THANK YOU!
PS: Do you have the blue denim pants that I ordered now in Medium?
I wanted Medium, but at the time of order, you only had XS available
Thank you!
Jennifer Nicole Lee
FIRM ABS 回复2024-11-05
Hey Jennifer!
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that your package was lost and that you have had a negative experience with our customer service.
This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
FirmAbs is a Chinese firm that doesnt accept returns
Received the items - horrible quality compared to usual Nike or Lululemon leggings. -10.
So far the customer service is not reacting regarding the return. I wait a bit and take legal actions.
All in all - beware.
I assume there are a lot of fake reviews because there is no chance a serious retailer would ignore the return requests.
UPD 28.10.: so it had been a working week (19.10. till 28.10.) since I have been trying to return the goods. Unfortunately, the retailer doesnt make it possible. So this is what is going to happen now:
1. the case will be reported to the police
2. there is no Impressum on their website - this is a breach of Par. 8 of UWG Germany - will be reported to the WBZ
3. after a quick check this website isnt even registered in Germany - operating a dropshipping business in Germany without registration is a criminal offence. The website will be reported to the fiscal and controlling organs.
NB: yes, the matter of quality can qualify as subjective and indeed can depend on experience and taste. Yet it is not possible that returns are treated selectively by one and the same company, as some reviews here might suggest. So here is a huge lot of fake reviews. @trustpilot.
FIRM ABS 回复2024-10-23
Hey Anna! Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience.
This is never how we want any of our customers to feel. Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
This is my sixth legging getting from Firm Abs, i love the quality and the comfort, also very informative in delivery trackings , i wish it is a little bit cheaper.
FIRM ABS 回复2024-10-14
Hey Tigist! We're so pleased to hear that you love the quality and the comfort ! Thank you for taking the time to leave such an amazing review.
To say I am a disappointed is an understatement. I ordered items for my daughters to take in a school holiday. The items took a total 2.5 weeks to arrive, missing the deadline. Shockingly , the items took 9 days just to be dispatched from when I placed the order. Emailed customer support to ansk anbogt returning the goods, I was offered only a 25% refund on goods of £230, or to pay heavy shipping costs. They are now ignoring all my emails. Very dissatisfied!!
FIRM ABS 回复2024-10-14
Hi Harry!I am so sad to make you feel frustrated.
This is never how we want any of our customers to feel.
I wanted to sincerely apologize for any inconvenience our solution may have caused.And we notice this issue has been solved based on the communication between us, wish you a good day!
I never received my order and e-mailed customer support and got no answer
FIRM ABS 回复2024-10-14
Hi Veronica!We are so sorry for replying you late due to our National Day ! And we notice you already replied us that you received the package, wish you a good day!
Impossible de joindre le service client
hello I have just received my order I would like to refund but the return deadline has passed
#DE-FABS1202DF7073SA
FIRM ABS 回复2024-09-20
Hello Esmere,
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience.
This is never how we want any of our customers to feel. Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
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