Automotive parts : Brake & Clutch parts,Filters,Belts,Wipers,Chassis, Suspension We cover models including Japanese,European, American,Chinese,Korean vehicles
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that international shipping is exceptionally fast, and ordered items arrive securely packed and exactly as described in the online catalog. Many enthusiastic buyers also appreciate the reasonable pricing and genuine parts that make maintaining their personal vehicles much easier and considerably more affordable.
However, some people mentioned unexpected extra import taxes and customs fees charged upon delivery that significantly added to the final overall cost. Others also noted that tracking active orders or sorting out incorrect items could occasionally become difficult, confusing, and tedious during the process.
website & items where fine but my disappointment was that on order it said the parts where available that i needed in stock they ended up refunding me half the parts i ordered & thats what i really needed waste of time.
Fitinpart.sg 回复2021-09-14
Dear Michael,
Thank you for taking the time out to share your experience with us. We truly apologise as all pre order items in our webstore are based on vendor's availability, unless for those in stocks item, we are then able to determine its availability on our part. We are looking to source more reliable vendor so as not to disappoint our customers. We look forward to serving you again on better days!
Dear Lawrence,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Nevertheless, we are glad you have well received your order from us. We have listed our available hours more clearly on our 'Contact Us' page. We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
Easy purchase and navigation of website.
Delivery decent timing.
However, part that arrived had a few broken/damaged clips. Seems like they did not check item before sending out. As damage is minor and can be repaired, did not reject/return item
Fitinpart.sg 回复2021-09-14
Dear Fliq Rizal,
Thank you for taking the time to share your experience with us. We have listed our available hours more clearly on our 'Contact Us' page. You may call our hotline during operating hours or drop us an email at [email protected] to notify us if item is damaged so that we can work an alternative solution for you.We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
Never have the parts, too long to ship, and no customer service or support.
Will not use this site again.
Fitinpart.sg 回复2021-09-14
Dear Daniel,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Nevertheless, we are glad you have well received your order from us. We have list our available hours more clearly on our 'Contact Us' page. We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
Delay in delivering. Affected my installation date.
Fitinpart.sg 回复2021-09-14
Dear Muhammad Firdaus,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Nevertheless, we are glad you have well received your order from us. We have list our available hours more clearly on our 'Contact Us' page. We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
The link for the supply of parts is very good, but consumers are not given the opportunity to choose replacement parts when the vendor states that the stock is empty so that consumers are burdened with shipping costs
Fitinpart.sg 回复2021-08-30
Dear Sukarsono,
Thank you for taking the time out to share your experience and sharing your review with us. We truly apologise that we missed the mark for this order. Your feedback will will help us to further improve our service for everyone. We look forward to serving you again and hope to redeem ourselves and get 5 stars from you on your upcoming order review. Cheers!
Great prices inclusive of delivery to door step.
Service can be better. Cancellation of parts were autonomously done when vendor is unable to provide and did not provide a reason, or allow me to accept the changes.
cancelled parts were refunded accordingly, but left me to source from another supplier.
Fitinpart.sg 回复2021-08-30
Dear ET,
Thank you for taking the time out to share your experience and sharing your review with us. We truly apologise that we missed the mark for this order. Your feedback will will help us to further improve our service for everyone. We look forward to serving you again and hope to redeem ourselves and get 5 stars from you on your upcoming order review. Cheers!
Unable to fulfill complete order and shipping charges not lowered either
I placed one small order it shipped in a day and received early and everything was good. Then I placed 2 more orders out which the 2nd order was refunded partially but the shipping cost wasn’t lowered. I then requested them to cancel the entire 3rd order which they wanted to short me because their vendor could not deliver. But I logged onto their website and looked the same vendor was offering the same merchandise at a lower price with the same quantity in the same time frame. If they have vendors listing products for sale on their website whose responsibility is it to fulfill and ensure the vendors are vetted and they are able to deliver what they have committed/offered on their website. Surely not mine. It’s reflects very poorly on this outfit to let vendors who are not going to fulfil, their offers or obligations. The wierd part is theybhave vendors offering good at low prices 52 days out. Whats the guarantee they will ship after 52 days or sooner. You cant run a parts portal with such long delivery dates and no guarantees for fulfillment. If it were to be cancelled after 50 days thrnprecious time would be wasted. I would be careful when ordering from them as your not sure if they will fulfill the order. I have another order still to ship from the some of the same vendors that cancelled not sure if I will get it or if I need to move to another portal to order parts. After the cancelled part of the order the shipping cost was not adjusted either. I tried calling them and nobody answered. Seems like we have some serious customer service issues at this outfit. The other thing is if you put parts in your cart prices can go up and down and so does shipping cost which usually creeps up. Definitely not very confident to order from here as you don’t know what to expect interms of shipping’s cost and order fulfillment.
Fitinpart.sg 回复2021-08-20
Dear Ashish,
Thank you for your order and for sharing your thoughts on our offers.
We will continue to do our utmost to find and bring the best offers available on the market for the best lead time and prices. Hopefully, more offers where the best prices are also with the shortest lead time.
We truly apologise as all pre order items in our webstore are based on vendor's availability, unless for those in stocks item, we are then able to determine its availability on our part. We are looking to source more reliable vendor so as not to disappoint our customers
As for the shipping cost, it is based on total weight and quantity of items in the order, thus if one item cancelled do not impact the previous price range, the shipping cost will remain.
Your feedback will help us get better and we will strive to improve our service quality standards to all our customers. Feel free to contact our hotline if you require further assistance. Thank you
Dear EK
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review. Cheers!
Extremely slow for domestic delivery , took more than 2 wks , overseas shipment from other vendor overseas is faster !!!
Fitinpart.sg 回复2021-08-20
Dear Sirajudeen,
Thank you for your review. We are sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. Nevertheless, we are glad you have well received your order from us. We've will list our available hours more clearly on our 'Contact Us' page. We hope to serve you on better days and be able to create better customer experience for your next order. Thank you!
Dear Powers
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review. Cheers!
Filled in my vehicle number, and was given a list of recommended parts. However, the parts - both rotor and brake did not fit at all when brought to car workshop. And return policy is must be in package... but how to know without opening? Very very disappointed.
Fitinpart.sg 回复2021-08-20
Dear D.P
Thank you for bringing this to our attention. We sincerely apologise for the negative experience you had with our company . We have listed our available hours more clearly on our 'Contact Us' page.
You may call our hotline during operating hours or drop us an email at [email protected] if you are open to discussing this further. We greatly appreciate the opportunity to make things right and hope to serve you on better days!Thank you
A lot of delays but otherwise good customer service and fast delivery.
Fitinpart.sg 回复2021-08-20
Dear Izayoki,
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review. Cheers!
Much parts not available where Japan Stock still available and recently need more days to get part and the rate of cancellation due to availability is higher.
Fitinpart.sg 回复2021-08-20
Dear Eason,
Thank you for taking the time out to share your experience with us. We truly apologise as all pre order items in our webstore are based on vendor's availability, unless for those in stocks item, we are then able to determine its availability on our part. We are looking to source more reliable vendor so as not to disappoint our customers. We look forward to serving you again on better days!
I hope my confirm order spare parts do not cancelled , because my customer
already purchase from me and when i order from you , you told me cancelled my order too many times .
Fitinpart.sg 回复2021-08-06
Dear Vincent,
Thank you for taking the time out to share your experience with us. We truly apologise as all pre order items in our webstore are based on vendor's availability, unless for those in stocks item, we are then able to determine its availability on our part. We are looking to source more reliable vendor so as not to disappoint our customers. We look forward to serving you again on better days!
I always buy car parts that are hard & rarely to find in local shops. They have many suppliers to choose from, and the prices are fair and accurate. I highly recommend this legal online auto parts store. I give 4 stars because the shipping fee will increase slightly in 2021. I hope the shipping fee will be reduced as before.
Fitinpart.sg 回复2021-08-06
Dear Mike,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Do note that the prices for shipping is based on the total weight of your order and , all courier services charges are at a peak. Hope it clarifies and we look forward to serve you on better days.
Dear Al Muizz,
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again and hope to get 5 stars from you on your upcoming order review. Cheers!
The service is good yet the part for the vehicle is wrong totally not match and cant be fit
Fitinpart.sg 回复2021-08-06
Dear Dawn,
Thank you for bringing this to our attention. We sincerely apologise for the negative experience you had with our company . We have listed our available hours more clearly on our 'Contact Us' page.
You may call our hotline during operating hours or drop us an email at [email protected] if you are open to discussing this further. We greatly appreciate the opportunity to make things right and hope to serve you on better days!Thank you
Renault Clio 1.5dCI wiper blades were incorrect adaptors
I would like to give feedback that the Renault Clio 1,5 dCI wiper blades (JIKIU) sold by Fitinpart.sg were incorrect. The adaptors were different from OEM and there was no alternative adaptors provided in the packages. Please update your system.
In the end, I have to buy these again from AutoBacs. Autobacs wipers blades came with 12 different sets of adaptors, and it fit correctly.
Fitinpart.sg 回复2021-07-24
Dear Ahmad,
Thank you for taking the time to share your experience with us. We have listed our available hours more clearly on our 'Contact Us' page. You may call our hotline during operating hours or drop us an email at [email protected] to check on the parts specifications first before purchasing for your next order. We hope to serve you again on better days! Thank you
Been ordering for years had my first mess up. I was sent the wrong part, I contacted them and was told I would be shipped the right part. The part was shipped and now there is a surprise hold for some reason.
Fitinpart.sg 回复2021-07-24
Dear Joshua,
Thank you for taking the time out to share your experience and sharing your review with us. We truly apologise that we missed the mark for this order. Your feedback will will help us to further improve our service for everyone. We look forward to serving you again and hope to redeem ourselves and get 5 stars from you on your upcoming order review. Cheers!
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