Automotive parts : Brake & Clutch parts,Filters,Belts,Wipers,Chassis, Suspension We cover models including Japanese,European, American,Chinese,Korean vehicles
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that international shipping is exceptionally fast, and ordered items arrive securely packed and exactly as described in the online catalog. Many enthusiastic buyers also appreciate the reasonable pricing and genuine parts that make maintaining their personal vehicles much easier and considerably more affordable.
However, some people mentioned unexpected extra import taxes and customs fees charged upon delivery that significantly added to the final overall cost. Others also noted that tracking active orders or sorting out incorrect items could occasionally become difficult, confusing, and tedious during the process.
Great parts selection, good prices, shipping was a bit slow but that may have been due to the start of the Corona virus out-break and its effect on global shipping routes since two of the parts had to be ordered in. We will purchase again some time soon.
Packaging was not careful and received damaged goods, should have used original box from manufacturer instead of re-packaging to save space. However, refund was fast.
U just cancel people order by email and not calling the person why? We bought want the quantity of the item if now i missing of one set how to fix ah must order again,troublesome and u dont tell us when u cancel and when stock comes
Fitinpart.sg 回复2020-03-14
Hi Zarmi,
I saw you order history, that did not go as intended, sorry about that, we would normally contact in a case like this. We'll look into this to improve this procedure.
Regards
Fitinpart support
Never walk in, they charge 50% more than online price. Never add item on the spot.
So basically not an honest and trustworthy company at heart. They shall take full advantage if you give any trust to them. Say you add order on the spot, you shall get hit big time. The building charge parking, so just do online order piece meal if they are the cheapest. Quality wise should be at the low end with this kind of maximum profit altitude
I walk-in and bought Coolant at SGD25.00, Lazada they selling at SGD17.57.
Update: got to thanks them, now I just buy from overseas and the price is so good. Coolant is not a rocket-science product.
Fitinpart.sg 回复2020-03-06
Hi Meng,
It's 5%, not 50%. We do give a 5% better prices for online orders.
For your quality concern, we are strict on no counterfeit policy and we offer at the moment around 300 brands, so you have a choice of multiple brands for almost all items.
Best Regards
Fitinparts Support
Ethically challenged. I placed a fairly large order. They later created two new orders from the first. Only neither of the new orders contained one of the parts I paid for. I guess they were hoping I would not notice. New invoice 1 parts were shipped and I cancelled new invoice 2 and requested a refund for invoice two and the part that disappeared from the invoices. They refused to issue a refund for the part that disappeared and created a third invoice, to try to claim the shipping charges refunded with invoice 2 were actually reimbursement for the part that disappeared. I have never encountered such dishonest practices
3/16/2020 Fitinpart is full of crap. PayPal refunded my money. If you do not provide a part, you need to refund the monies you received for that part. Fitinpart is completely and repeatedly dishonest.
Fitinpart.sg 回复2020-03-03
Dear Bob,
I'm sorry to hear that you did not have a pleasant experience but we did not withhold or hide any changes or attempt to do so.
Your order had gone through multiple changes on the way, we were in constant communications with you on the all changes and as the 1st shipment was finalized we were asking whether you wanted to have a refund on the difference or proceed with re-order of the amended items you had.
We issued the refund within an hour of your response.
After the refund you claimed it was incorrect, you did raise a claim with the PayPal that our refund was inaccurate, after which PayPal did also re-affirmed our calculation was accurate and closed the case.
I hope your to clear up any misconception if any exist.
Feel free to contact if you have any queries.
We are available our via:
-online chat @ fitinpart.sg
-via email [email protected]
-call us at +65 67497481
Mon to Fri 9am to 6:30pm GMT+8
Sat 9am to 1:30pm GMT+8
Exl Public Holidays
Best Regards
Fitinparts Support
Delivery slow, no updated picture on parts and prices are high...
Fitinpart.sg 回复2020-02-21
Hi Li,
Sorry to hear you did not like the experience,
I checked in your order, it was actually delivered 5 days ahead of scheduled delivery. We do try to give you the most accurate delivery dates, wherein this case it was even early.
For pricing, you can check other offers for the same items. Like for the spark plugs you purchased as of right now there are 9 different vendors offering different delivery times and pricing.
And on the product pictures, that is true those not provided for all items, we are working to get more pictures from the product vendors, they do help.
I do hope to see you again, do please feel free chat with our support if you need any assistance.
Best Regards from Fitinparts
Item was supposed to ship three weeks before it actually shipped. Also, shipping was estimated as “free” and then when it shipped, cost $21. That is not free. I will probably not use fitinpart again.
Fitinpart.sg 回复2020-02-21
Hi Andrew,
Sorry to hear about your experience, there was our bad here, there was indeed a delay on your order where we did not manage to inform you of the delay. The delay was unusually long actually as the items did not arrive before our 8 days closing for CNY and that made the few days delay before holidays turn into 15 days delay. We've already addressed the issue to fix up the loophole that made us miss out tracking.
On the shipping cost, that was actually refunded, you may have missed it as it was a separate transaction. When you had an order amendment items refund and shipping cost refund were issued separately but they were both on the same day.
We do hope to see you again,
Best regards from Fitinparts
You have to improve your shipping as…shipping and inventory
You have to improve your shipping as well as coordination as to your stock inventory. When I ordered, your inventory was complete. But later on, you notified me that 3 unts of an item which I ordered 4 were no longer available. It could have been known if you just have up to date inventory. Shipping should have been faster.
Fitinpart.sg 回复2020-02-21
Hi Benedicto,
Thank you for ordering form Fitinparts.
The inventory we offer is mainly directly from the vendors stocks, where we do try to keep the stocks as updated as we can.
There is also a particular UI update on the way on our side (this 1 or 2 weeks) which will show you to vendor stock and supply accuracy.
In your particular order 1 of the 9 items was available partially.
We do continue to work around this matter.
Thank you for using fitinparts we do hope to see you again.
Delivery man should have promptly reported timely to me. So that all party could save cost and time.
Fitinpart.sg 回复2020-02-21
Hi Tun,
You had chosen 3rd party delivery service for your order. As it is a 3rd party service we, unfortunately, do not have control of service procedures. We do take care that we work closely to keep the delivery dates as accurate as we can get them, where it was on time in this shipment.
We do offer multiple services for your region, if you have a preference you may choose one over another. Though 3rd party delivery providers international or locally do not have an SOP to call in before delivery.
We appreciate you understanding
Best regards from Fitinparts
I come to tell you of my great disappointment following this order.
I just received the part: it is not the right size !!
However, its description corresponds well to my vehicle.
At the start, you refused to give me the dimensions, when it was enough to ask your storekeeper to take a meter.
Second, you forgot to say that customers in Europe had to pay customs fees.
In total, I just received a 50 € coin that I will have to throw away !!
Fitinpart.sg 回复2020-02-08
Hi Didier,
Sorry to hear you had difficulty with your order, if you had fitment issues please do contact us we will always try to resolve and find the item that you need.
For import fees that customs imposed, those are unfortunately outside of our control, the fees and procedures do vary from country to country, even within Europe. Overall many countries do let e-commerce orders in tax-free while others have a duty imposed and as the way customs are there is, unfortunately, no clear cut data on many regions. We still do continue to work within our abilities with the individual cases if they arise.
Do hope you get in touch with us , we will definitely try to resolve your order.
Best Regards from Fitinpart.sg
Bec a lot of parts no stock in kaki bukit most of parts in tuas why don't bring to kaki bokit???? Always no stock
Thanks.
Fitinpart.sg 回复2020-01-07
Hi Simon,
Good speaking with you, I hope you had a chance to look at the data I dropped for you.
KB branch does maintain daily refills of hot items for tha branch and for the rest of the inventory, we will try to keep our delivery as quick as we can.
Thank you for your feedback.
Hi Khairi,
I am sorry to hear about your experience, I checked your order I see that you had received an item that was not for your vehicle and a refund was issued for the order. We will continue to gather the most accurate data we can, unfortunately, in the car parts wold there a few misses that do arise just because there are no 100% reliable data sources available.
Rest assured this is a very rare case and we will continue to strive for best data accuracy.
We do hope to see you again.
Best regards from Fitinpart.sg
Delivery was extremely slow. I have ordered previously before you outsourced to ninjavan. At most I will receive the items within 2 days. Please consider using back your own delivery.
Fitinpart.sg 回复2019-11-27
Hi Selvan,
Thank you for feedback, I am sorry to hear about your delivery delay.
We do indeed use Ninjavan as one of our delivery providers, it is normally a 2 to 4 day delivery.
I looked into your order again, it was after the Singapore wide the 11.11 sales which caused some atypical delays in delivery services. I would like not to put any particular service in the spotlight as far as we saw just about all major delivery companies where overloaded.
Apologies again, maintaining an accurate time of delivery is an important part of our operations, if we offer 2 to 4 days, we will do our outmost to meet the timing.
At the same time, an additional express delivery option for orders within Singapore is something that we are looking into.
Thank you for using Fitinparts
Part wanted was available and instock, which was a good thing so I can get repairs done on my car, however I opted for home Delivery that took almost 1week instead of the 2-4days as per what was stated when placing the order. With the extra delay in delivery, couldn’t get the parts to start repairs on my car ASAP.
Fitinpart.sg 回复2019-11-19
Hi Shaun,
Sorry for your inconvenience. I checked your order was dispatched next day but had indeed arrived in 6 Days instead of 2 to 4. It was after the Singapore wide the 11.11 sales which caused some atypical delays just about delivery services. I won't put any particular service in the spotlight as far as we saw just about all major delivery companies where overloaded.
Apologies again, maintaining an accurate time of delivery is an important part of our operations. Thank you for using Fitinparts
the order included a bearing / seal but the package only had the bearing
Fitinpart.sg 回复2019-12-07
Dear Dome,
We are sorry to hear that. This kind of feedback from the customer(s) like you that keeps us going and we really appreciate it.
We surely make changes to the mistakes you pointed out. This will help us improve our operations and services.
We thank you for your support and hope to see you again in the near future.
Best Regards;
Fitinaprts.sg
Seems to be a good filter. But, the large o-ring supplied for the filter canister base has a round cross-section. It needs to be rectangular. I am re-using the original.
Good purchase price, properly packaged and timely delivery to my door. (Although Canada Customs got their 60% duty added).
Fitinpart.sg 回复2019-11-12
Thank you for the feedback.
We are working with the courier with special emphasis on Canada, to figure out why the duties are at times unusually higher then what they should be.
On the O-ring cross-section we have feedback to the maker. Preliminary assessment its likely that this filter suits good range Hino and Isuzu applications where the same filter has different Orings. We will await the maker's assessment.
Thank you for using Fitinparts!