We can see that you were already in contact with our customer service, please provide us with more information about the fabric and fit on email, so we can check if you might have received a misproduced pair, as the jeans should be stretchy and fit well! 😊
Thanks so much for your kind words about the quality and the great fit - which is also the reason why they are on the more expensive side 💘 We do run selected promotions throughout the year, if you haven't already, make sure to sign up to our newsletter to stay up to date 🤓
We're sorry to hear that you feel this way!
We'd like to clarify that when your return was registered, store credit was selected as the preferred refund method. Before your return had been processed, a PayPal dispute was opened requesting a refund amount of €589.75.
After reviewing your return, we confirmed that the correct refundable amount is €523.85, as one of the six items was kept and the original shipping and return label fee are non-refundable in accordance with our return policy.
As explained in our recent email correspondence, we have also been in contact with PayPal Merchant Support regarding your case. They confirmed that the claim is still active, and while it remains open, we are unable to process a refund for an amount different from the disputed amount. We have also advised you to contact PayPal directly for any updates regarding the status of the claim, as they are best placed to provide information about the dispute process.
As soon as the PayPal claim allows us to do so, we will immediately refund the correct amount of €523.85 to your original payment method.
We understand this situation has been frustrating and appreciate your patience while it is being resolved.
Sorry to hear that it took longer for us to get back to you - rest assured, the team is doing their best to get back to everyones as fast as they can during working hours 🤍Quick tip for the future: please send one email at a time, otherwise the email jumps back to the queue, and it takes longer for us to reply, since we reply to the "oldest" messages first 🙏 Super happy to hear though that you like the jeans so much, appreciate that!
R
Roosa · 写过 2 条评价 · 已认证 · 体验于 2026-07-01 ·
★★★★★
非常合身 5/5
FITJEANS 回复2026-07-16
Yay, that's what we're here for 🤓⭐️ Thanks so much for the kind words!