FITJEANS

That is so great to hear! Thank you so much for sharing ❤️

I am very sorry to hear that you had issues with the sizing, even though you followed our size guide. This should absolutely not be the case! I have now sent you an email so we can take a closer look into this and find a solution. Get back to us whenever you get the chance 😊

Thank you for your feedback, and we’re sorry to hear about your experience! We would like to confirm that our customer service team has already been in touch with you regarding this matter, and a full refund has been issued as requested. We’re sorry for the inconvenience this situation has caused and appreciate your patience while we resolved it. If you have any further questions, please don’t hesitate to reach out💙

Thank you so much for sharing your feedback with us! We're so happy to hear that you're pleased with the fit of the jeans. 💙 The style you purchased is unfortunately not currently available in a longer length. However, we have already launched longer length versions of some of our other styles, so we'd love for you to check them out on our website. We're continuously working on expanding our range and hope to offer more of our products in all lengths in the future. Thank you for your support and feedback, it really helps us as we continue to grow💙

Thank you so much for your feedback! We really appreciate the honest feedback! We’re very sorry to hear that the colour of the jeans didn’t fully meet your expectations. The nature of denim production is that every single pair is unique, as each roll of denim fabric has a slightly different base tone, which can naturally affect the final colour. In addition, the finishing and detailing of our jeans is done by hand, which also contributes to slight variations between pairs. Because of this, the jeans can sometimes look a little different in person compared to the photos on our website. That said, we do our best to make the images as accurate as possible by using natural lighting in our studio, and our editor always has the physical product present when finalizing the photos. We really appreciate your feedback and will continue working to make our product presentation as clear and accurate as possible💙

Thank you for your review, and we’re sorry to hear about your experience! We would like to clarify that we have been looking into your case with UPS, and our customer support team has been in contact with you throughout the process to provide updates and assistance. We can also confirm that a full refund has now been issued as requested. I have additionally sent you an email with all the details for your reference. We’re sorry for the inconvenience this situation has caused and appreciate your patience while it was being resolved. Hopefully you would like to place a new order with us again soon💙

We’re very sorry to hear that your item arrived with a missing button, that’s not the experience we want for our customers! Our team is already in contact with you and looking into this to make sure it gets resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we sort this out💙

So glad to hear the shorts fitted exactly as you wanted them to 😍 Thank you for sharing your feedback with us!

Thank you for your review, and we’re really sorry to hear about your experience with the return process! We sincerely apologize for the delay in getting back to you, your email unfortunately ended up in our spam folder, which is why it was missed. We understand how frustrating this must have been, especially when you were waiting for a response. We can confirm that we have now registered your return and also sent you an email with all the details so you can proceed. We’re very sorry for the inconvenience this caused and appreciate your patience while we got this sorted.

Thank you for taking the time to share your feedback. We're sorry to hear that the shorts weren't the right fit and that you were disappointed with the shipping and return costs. We understand that these costs can be frustrating. We would like to clarify that all shipping fees and return costs are clearly stated on our website before an order is placed, so our customers have this information in advance. We truly appreciate your suggestion regarding lower shipping costs and free returns, and we'll be sure to share your feedback with our team as we continuously review our policies. We're glad to hear you liked the shorts themselves, and we're sorry that your first experience with us didn't meet your expectations🙏🏽

Thank you so much for your wonderful review! 💙 We're so happy to hear that you love the fit, quality, and stretch of your jeans, and that your order arrived quickly. It means a lot to us that you decided to give Fitjeans a try! We're also glad our marketing helped you discover us, and we really appreciate your honest feedback. We hope you'll love exploring all the different colours and styles just as much as your first pair!

That is amazing to hear! Hope you will keep on enjoying your Fitjeans ❤️

Thank you for your feedback, and we’re sorry to hear about your experience! We would like to confirm that we are currently in contact with you via email and are actively looking into your case to resolve this as quickly as possible. We understand your frustration regarding the delay, and we appreciate your patience while we work through this with the carrier. Please rest assured we are doing everything we can to get this sorted for you 💙

Thank you for your feedback! Please send us an email at [email protected] so we can check this out 💙

Thank you for your review, and we’re sorry to hear that the jeans didn’t meet your expectations. We understand your feedback regarding the Skinny style. For our Skinny and Flared jeans, we’ve designed them with only real back pockets to maintain their aesthetic appeal and ensure a smooth, seamless look when worn. Real front pockets on a tighter fit would disrupt the silhouette and clean look of the jeans, and they would also be too small to be practical. For this reason, we omit front pockets in these styles. On the other hand, our looser fitted models, such as Baggy and other relaxed styles, do feature both real front and back pockets for added functionality without compromising style. We’re also sorry to hear about your concerns regarding delivery time and the return process. I have sent you an email with all the relevant information and details regarding your order, and we’re also happy to assist you further with arranging your return. We appreciate your feedback and are sorry the product wasn’t the right fit for you.

So happy to hear this! Thank you so much for sharing your feedback with us and for the support 😍

Very sorry to hear the issue you faced with the length of the jeans! I have now emailed you so we can take a closer look into this, so get back back to us whenever you get the chance 😊 We're sorry to hear that you were disappointed with the shipping costs. Our shipping fees and any free shipping thresholds are shown at checkout before an order is completed, and we understand that this may not always meet everyone's expectations. We appreciate your feedback!

Thank you for your feedback! Makes us so happy to hear you find the jeans comfortable and flattering ❤️

We appreciate you so much! Thank you for the constant support and love ❤️

Thank you so much for your amazing review! 💙 We're thrilled to hear that you love the comfort, stretch, and fit of your Fitjeans, and that your return experience was smooth and easy. It's great to know you found styles that suit you even better! Thank you for recommending us and for sharing your experience. It truly means a lot to our team, and we can't wait to welcome you back for your next order!❤️