FITUEYES INC

Dear Customer, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration and inconvenience you have experienced with your order. We truly regret that our service has fallen short of your expectations. Regarding delivery, we aim to update all orders within 2 business days and ensure delivery within 3–5 business days, excluding holidays or exceptional circumstances. For orders with specific delivery requests, we also do our best to coordinate with our shipping partners to meet those needs. We sincerely apologize for the delay and issues you have encountered with your shipment. Please know that we take your concern seriously and are actively working with our logistics partners to review and improve our delivery processes to prevent similar situations in the future. Thank you for bringing this to our attention, and we hope for an opportunity to restore your trust in Fitueyes. Kind regards,

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear Customer, Thank you for bringing this to our attention, and we sincerely apologize for the issue with your order EN13225 and for the lack of prior communication. We have checked your order and confirmed that the two shelves you purchased are currently on pre-order and out of stock, which was indicated on the relevant product page. We sincerely apologize for any confusion and inconvenience this has caused. For pre-order items, we kindly ask for your patience. We assure you that your order will be prioritized and shipped out as soon as the stock arrives. We are truly sorry for this experience and appreciate your understanding. We hope you have a pleasant week ahead. Best regards

Dear Customer, Thank you for bringing this to our attention, and we sincerely apologize for the issue with your order EN13225 and for the lack of prior communication. We have checked your order and confirmed that the two shelves you purchased are currently on pre-order and out of stock, which was indicated on the relevant product page. We sincerely apologize for any confusion and inconvenience this has caused. For pre-order items, we kindly ask for your patience. We assure you that your order will be prioritized and shipped out as soon as the stock arrives. We are truly sorry for this experience and appreciate your understanding. We hope you have a pleasant week ahead. Best regards

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, We are truly sorry for the unpleasant shopping experience and completely understand your anxiety while waiting for an update on your order. The delivery delay was indeed caused by the overwhelming surge in orders during the Black Friday period, which has placed immense pressure on both the courier company and our warehouse. They are currently working around the clock to process the backlog. We sincerely apologize for this inconvenience. We have prioritized your order and will proactively follow up with the courier for a status update. As soon as there is any progress, we will notify you immediately. If convenient, you may also provide your order details via email so we can assist you more specifically. We kindly ask for a little more of your patience as we resolve this, and we would be very grateful for your understanding. Once again, we apologize for the delay and will make sure to follow through until the matter is fully resolved. Best regards,

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear Customer, We are truly sorry to hear about the significant frustration and delay you have experienced with your return request. This is certainly not the standard of service we aim to provide. Please be assured that we have been actively working on your case, and our records indicate that a return label was sent to you. It may have been missed or delayed by email systems. To resolve this for you immediately, we have re-sent the return label to your registered email address. Could you please check your inbox, including your spam or junk folder? We sincerely apologize for the confusion and inconvenience this situation has caused. We are also reviewing our internal communication processes to prevent such issues from happening again. Thank you for bringing this to our attention. Sincerely,

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear Customer, Thank you for bringing this extremely frustrating situation to our attention. Please accept our sincerest apologies for the significant inconvenience and delay you experienced while trying to return your unopened box. We have urgently tasked our customer service team to reach out to you directly. They have already contacted you via email to personally assist with the return process and ensure you receive the correct shipping label without any further delay. We truly appreciate your patience and are committed to making this right. We hope to have the opportunity to restore your confidence in us. Sincerely,

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team

Dear customer, Thank you for taking the time to share your positive feedback! We truly appreciate your support and trust in FITUEYES. We’re thrilled to hear that you’re happy with the product quality. At FITUEYES, we believe that a great brand must always prioritize the customer—which is why we implement strict quality control across product design, material selection, ease of installation, stability, and even logistics. Your satisfaction is what motivates us to keep improving. We will continue to refine our products and services to not only meet but exceed your expectations. If you’re pleased with your experience, we’d be truly grateful if you could recommend FITUEYES to your friends and family, so more people can enjoy a simple and worry-free shopping experience. Wishing you a wonderful day ahead! Best regards, The FITUEYES Team