3 次取货失败，295 欧元的故障产品零责任！
我警告所有潜在客户：不要从这家公司购买。我花了 295 欧元购买了一个 Eiffel RS10 电唱机支架，它于 9 月 5 日到达。我从他们的德国分公司购买了该产品并将其运送到荷兰。
根据欧盟法律，我有权获得免费退货和有缺陷商品的全额退款。
以下是他们失败的时间表：
他们承认了错误，并承诺安排承运人 GEL 来取件。
他们声称已安排在三个不同的日期（例如 9 月 25 日、10 月 7 日和 10 月 15 日）取货。
承运人从未出现在我在荷兰的地址进行任何这些预约。
我浪费了一个月的时间、几天的在家等待以及无数的电子邮件，只是为了退回他们损坏的产品。他们一再发出空洞的承诺，却扣留了我的 295 欧元。这不是合法的欧洲企业的运作方式。他们正在推迟这个过程，希望我放弃。
我必须将此事上报给欧洲消费者中心（ECC），因为Fitueyes完全没有履行其基本的消费者责任。省去您的麻烦和费用——去别处购物吧！
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编辑
该公司的代表配合良好，主动发送电子邮件跟进该问题并立即处理退款。不久之后，该产品就被第三方公司接收。但对于这样的情况 - 未来请努力为 Fitueyes 和您合作的物流公司建立客户热线 - 以便能够快速解决此类问题。必须通过电子邮件进行沟通仍然是一种格式 - 但对于这种紧急情况感觉相当慢。
FITUEYES INC 回复2025-10-16Dear Customer,
First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced with the repeated failed pickups and the ongoing refund process..
We’d like to clarify a few points to address your worries:
Regarding the missed pickups: We have been in contact with our internal team and the logistics provider (GEL) to investigate the issue thoroughly. While we coordinate and schedule return pickups, the actual delivery and collection process is managed directly by the logistics company—this means we do not have direct control over their on-site operations, which has led to the delays you’ve faced. We are pressing GEL to resolve these operational issues promptly.
Regarding the refund: Our standard policy requires us to confirm receipt of the returned product before processing a full refund, as this ensures we can verify the item’s condition. We understand this has added to your frustration, and we want to make things right.
In light of the special circumstances surrounding your order, we will process a full refund for your order and will arrange one final collection attempt for the return.
To minimize any further inconvenience to you, we would like to assure you of the following: if this final collection attempt is unsuccessful, you are welcome to keep or dispose of the product at your discretion, and the full refund will still be processed for you.
We are implementing this policy because your positive experience is our highest priority, and we are committed to resolving this matter for you.
We again apologize unreservedly for the poor experience you’ve had. We are closely monitoring the pickup coordination with GEL and will update you promptly on any progress. Please let us know if you have any further questions or need additional support—we are here to help.
Best regards,
