I ordered a Tiny Repel which arrived fairly quickly having been posted from China, around 10 days. It didn't work so I contacted customer services to report the matter and they said they would send me some newer replacement mats. After three weeks I contacted them again to say said mats hadn't arrived to which they replied they hadn't yet been sent out! I'm afraid this is a company who once they have your money don't care beyond that. If these mats don't work, if they ever arrive, I will be raising a chargeback with Visa.
We ordered the Tiny Repell. This was shipped direct from China, although ordered from the US. Since the product is not doing its job (doesn't keep mosquitoes out), we wanted to return it. We received an email saying that we should send the product back from Germany to the USA at our own expense with tracking. The prices for this are between 40 and 60 €!
Flextail doesn't understand the meaning of Good Customer Service! Avoid this company if you can!
Customer Service is really bad. Their packing department forget to pack 1 item. When I ask for missing item on the shipment, no one reply.
Sent another messages, someone finally reply after 10 DAYS!
To make the matter worse, they still dare to ask for photo of all the item they sent (which are a lot of work on my side because I order lots of item and it has been 10 days since I receive the shipment). What for? Just to prove the mistake of their packing department?
Beware - if you want to return the product (I wanted to return the mini because it wasn't powerful enough for what I wanted it for) you have to pay at your own expense to ship it back to California!!!! I'm in the UK
Order process easy, tracking provided, quality of the product (Tiny Pump 2X) very good. Pleased with quality of the vacuum bags also and being able to attach the pump in reverse to the bag is a great idea. Love the fact that the pump is so small and lightweight and also has a light.
Flextail
ETENWOLF
Northpeakgear
Samako Cleaning
Hototools
KILOS GEAR