We're sorry to hear that the ramps were not included with your order. We understand how important it is to receive all of the components you expected, and we'd like to resolve this as quickly as possible.
For your privacy and security, we've removed your phone number from this public response. Our team will be happy to review your order and determine whether the ramps are shipping separately or if there was an issue with the shipment.
Please contact me directly at [email protected] your order number, or if you've already reached out, we'll continue working with you to get this resolved as quickly as possible.
Thank you for taking the time to share your experience. We're glad to hear that our team was able to provide helpful service throughout the ordering process, and we truly appreciate your recognition of their efforts.
We're sorry, however, that the ordering process itself was so frustrating. We understand how inconvenient it is to have an order delayed by payment verification and address validation, especially when shipping to an address different from the billing address. While these security measures are designed to help protect our customers from fraudulent transactions, we recognize that they can sometimes create an experience that feels more complicated than it should.
We have shared your feedback on the number of calls and the overall ordering process with our team as we continue improving our systems and the customer experience.
If there's anything else I can help with, please reach out. We appreciate your business and hope to provide a much smoother experience in the future.
We're sorry to hear that your delivery experience was frustrating and did not meet your expectations.
Our flooring products are shipped via freight and are delivered as **curbside deliveries**, meaning the carrier delivers the shipment to the receiving location but is not responsible for transporting the material throughout the building or onto the property. We know that having to move the rolls from the delivery point was an inconvenience, and we're sorry for the frustration this caused.
We appreciate your feedback and would love the opportunity to review your experience. If you have any additional questions or concerns, please feel free to contact me directly at [email protected]. I'd be happy to personally look into your order and assist in any way I can.
Thank you for taking the time to share your experience.
Thank you for the 5-star review! We're thrilled that you're happy with your mats and that they arrived earlier than expected. We appreciate your honest feedback about the shipping cost and understand that freight charges can be frustrating. We're glad the product quality and overall experience met your expectations, and we're grateful you chose to shop with us. We look forward to helping you with your next project!
