FlooringInc.Com (flooringinc.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
M
Mia Black · 5 reviews · Experienced 2026-08-07 ·
★★★★★
Returns are impossible
It's impossible to do returns. The company is super uncooperative. We ordered 2 large boxes of carpet tiles for $500, they are heavy. We ordered them because my elderly mom was supposed to live with us and we wanted to fall-proof the apartment. Unfortunately at the last minute, she was no longer able to live with us so we no longer needed the carpeting. The boxes of carpet tiles are unopened and it's not possible to return them. The company doesn't offer a return label or any way for us to reasonably get the items back to them. I expect to personally pay for return shipping when sending items back, but usually a company finds a way to make this easy and reasonably priced for the customer. They told us that we have to figure out our own return shipping, and the cheapest cost that we could find is $1000. Since we spent $500 on the carpeting, this makes absolutely no sense. They also have a 10% restocking fee which seems high given that people's orders with them tend to be hundreds of dollars. For all intents and purposes, returns are impossible with this company. It seems like they are just looking to make as much money as possible and don't care about the customer's experience whatsoever.
I was told my order was cancelled when it was not. Now I have a large charge Im disputing on my credit card. Also, the amount of emails I got reminding me to review you guys pissed me off. So 1 star for you.
Reply from FlooringInc.Com2026-07-30
We're sorry to hear about your experience and acknowledge how frustrating the confusion regarding your order and the review reminder emails must have been. We appreciate you bringing this to our attention. We do see that you're currently working with our Sales team to get the correct order placed, and we're committed to helping resolve this as quickly as possible. Thank you for your patience, and we appreciate the opportunity to make things right.
The woman I spoke with was very knowledgeable and helped me price everything and worked with me on situating what I ended up purchasing in a very professional way.
Judith C. Took my order after I was struggling with your website to place my order. As it turns out I was ordering the wrong female edge, thanks again to Judith.Judith is a professional. Courteous, friendly and informative. You can't beat that with a stick ! Most pleasant experience. It could have been much different. Now if you deliver my tile by the end of next week, winner, winner chicken dinner.
We were looking at making an online order, but had some questions. I called and had a rep assist us in under a minute. She was extremely helpful and answered all of our questions with the ultimate customer service.
It was a pleasure to deal with a very well, knowledgeable and informative customer service representative when I called to place an order upon providing her, the square footage and what I was trying to achieve she was able to help select the appropriate product and promptly assist in all steps of the ordering process. It was a very pleasant experience.
Bought a basketball floor for our church over 15 customer service was great and over the phone help. Great follow-up too. Now I am going to buy a floor for my garage it was so good and priced right
