FlooringInc.Com (flooringinc.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
I received my order but no ramps in box call me asap 440 532 3230
Reply from FlooringInc.Com2026-07-07
We're sorry to hear that the ramps were not included with your order. We understand how important it is to receive all of the components you expected, and we'd like to resolve this as quickly as possible.
For your privacy and security, we've removed your phone number from this public response. Our team will be happy to review your order and determine whether the ramps are shipping separately or if there was an issue with the shipment.
Please contact me directly at [email protected] your order number, or if you've already reached out, we'll continue working with you to get this resolved as quickly as possible.
Help was great your process to order is abysmal. It required multiple phone calls, and explanations just to describe that. I’m ordering from my billing address to a different address for the delivery. Everything kept getting rejected wouldn’t accept the debit card then it wouldn’t initially accept the credit card having to call four people to get an order is ridiculous although the people were great trying to help me your process and procedures make someone wanna go elsewhere
Reply from FlooringInc.Com2026-07-03
Thank you for taking the time to share your experience. We're glad to hear that our team was able to provide helpful service throughout the ordering process, and we truly appreciate your recognition of their efforts.
We're sorry, however, that the ordering process itself was so frustrating. We understand how inconvenient it is to have an order delayed by payment verification and address validation, especially when shipping to an address different from the billing address. While these security measures are designed to help protect our customers from fraudulent transactions, we recognize that they can sometimes create an experience that feels more complicated than it should.
We have shared your feedback on the number of calls and the overall ordering process with our team as we continue improving our systems and the customer experience.
If there's anything else I can help with, please reach out. We appreciate your business and hope to provide a much smoother experience in the future.
Judith was very friendly and helped me with my order. She made it very easy to identsy what was required for my basketball court and add them to the cart.
Reply from FlooringInc.Com2026-07-03
Thank you for your kind words! We will pass it along to Judith :)
I can't say enough wonderful things about Judith! She helped me design and talk through flooring options for my new dance studio and worked with me over a 2 month timeline before I was finally able to place the order. She was responsive, communicative, proactive, and remembered all of the little details from prior conversations.
They delivered to the wrong location. I never signed for it and they didn't offer any type of compensation. I had to hire movers to move the rolls which took hours and cash. Very displeased.
Reply from FlooringInc.Com2026-06-23
We're sorry to hear that your delivery experience was frustrating and did not meet your expectations.
Our flooring products are shipped via freight and are delivered as **curbside deliveries**, meaning the carrier delivers the shipment to the receiving location but is not responsible for transporting the material throughout the building or onto the property. We know that having to move the rolls from the delivery point was an inconvenience, and we're sorry for the frustration this caused.
We appreciate your feedback and would love the opportunity to review your experience. If you have any additional questions or concerns, please feel free to contact me directly at [email protected]. I'd be happy to personally look into your order and assist in any way I can.
Thank you for taking the time to share your experience.
Judith was all over it. All I needed to do was give her the item name, description and quantities and she had my order placed in no time!
As an aside, I'd had the order in the cart on your website, but was unable to process it. There's a bug in your form's code somewhere.
Reply from FlooringInc.Com2026-06-17
Thank you for your review! We are glad Judith was able to take care of your order
Received exactly what I wanted. Mats are great. Glad I decided to order them. On the other hand, shipping cost was a bit expensive, almost $600. Other than that experience with this company was good and they delivered sooner than what I expected. Would order again.
Reply from FlooringInc.Com2026-06-10
Thank you for the 5-star review! We're thrilled that you're happy with your mats and that they arrived earlier than expected. We appreciate your honest feedback about the shipping cost and understand that freight charges can be frustrating. We're glad the product quality and overall experience met your expectations, and we're grateful you chose to shop with us. We look forward to helping you with your next project!
Steph was awesome, helping through each step of the process and even ensuring I would receive my delivery on time. Could not be happier with me customer service experience. I was referred to Flooring Inc. by a friend and they far exceeded my expectations. Will be recommending To others in the future and I personally will be a lifelong customer.
Reply from FlooringInc.Com2026-06-04
Thank you for your review! We are happy to hear our team made your experience a great one. We will pass your kind words to Stephanie.
