FlooringInc.Com (flooringinc.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
I bought Nitro Tiles 3 years ago. The Sales Department researched my original order efficiently and emailed me back. This made it easier to place my new order.
Thank you for your positive feedback!
Jermaine was very helpful and provided the best results for us.
Thank you for your kind review. We really appreciate Jermaine as well. And we'll make sure to pass on your thoughts on the job he did.
Solid company, amazing customer service and bulletproof products. Thank you.
Thank you for your positive feedback!
Jermaine was very helpful. Told me about the product that was interested in and put together the order for me and did a great chat.
Thank you for your kind review. We really appreciate Jermaine as well. And we'll make sure to pass on your thoughts on the job he did.
Judith was amazing and helped me out with everything I needed.
Thank you for your kind review based on your experience with Judith. We appreciate her effort and excellence in assisting all customers this way.
I had an awesome experience speaking with Judith. She was very patient, professional and knowledgeable of the products. The order was accurate and the delivery was faster than I expected!
Thank you for your kind review based on your experience with Judith. We appreciate her effort and excellence in assisting all customers this way.
Had to wait 45 minutes to get a sales rep and then found out there was no free shipping on my purchase of Catalina grass. Unbelievable.
Hello Oscar, Thank you for the 4-star rating. I appreciate your feedback regarding the wait time and shipping. On the Wait: We provide in-depth technical consultations to ensure every project is spec'd correctly. On high-volume days, this expertise can lead to longer holds, but it prevents costly errors during installation. On Shipping: Catalina Grass is a heavy, oversized freight item. We use specialized carriers to ensure it arrives in pristine condition, which is reflected in the cost. We are glad you chose us for your project. If you need anything during installation, please reach out.
Please believe the reviews. Don’t convince yourself it’ll be different. I ordered 3/4" rubber flooring and was told I could pick it up locally. I received a confirmation email with the address, hours, and phone number. When I arrived, the facility (a third-party warehouse, not Flooring Inc) informed me they do not carry 3/4" at all. I wasted 2 hours round trip with a truck and trailer, then spent another 2 hours on the phone with Flooring Inc while standing in the warehouse. Final outcome: I was given two options: Pay $700 to ship the 3/4" from another facility (with ?? leadtime) Or accept 1/2" flooring (worth $600 less) I took the 1/2" just to move forward. Then it got worse. They issued a new order and charged me for “quick ship” and shipping twice a total of $559.30 in shipping fees for a product I physically picked up myself. Luckily, I documented everything at the warehouse. Comparing that to the revised invoice, there’s a $526.33 discrepancy. It appears they tried to inflate costs to match my original order total and avoid issuing a proper refund. It’s now been nearly a week with no resolution, and I’m forced to dispute the charge with my credit card company. I understand mistakes happen. I’m patient and give companies the opportunity to fix issues. This was not a mistake. This was repeated mismanagement followed by questionable billing practices. Save yourself the headache. There is no “deal” here, just frustration and wasted time. Go anywhere else. Update 4/30/26 Don't be fooled by the performative reply on this review. My Credit Card company pushed Flooring Inc to issue a refund. They did so, but based on the inflated new invoice. (With shipping and expedite fees) Meaning, they shorted me intentionally. Flooring Inc only responds when I call. Has ignored emails. They claim they need to write down all the info and will call me back tomorrow. They have done this 3x and never call back. Doing the bare minimum. Deflecting accountability. Hoping I just go away.
Thank you for your critical feedback. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at [email protected] so we can discuss the best next steps for you.
Excellent product knowledge. Easy personality style. Project insights and suggestions. Well done!
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customer service was great, I had a tight turnaround and the rep sorted everything perfectly and quickly. Best, Joey Edit: I am changing this to a three star review as the order was not completed in the timeline it was supposed to have been. The only reason it is not a one star review is that the service rep I spoke to afterwards was very nice, and although they were not able to get me the product on time I was fully refunded.
Thank you for your review! I am glad our team was able to help out.
I still don’t have the bulk of my order and even though I paid for quick shipping, I had nothing . It hasn’t even left your factory yet. Your order process is absolutely horrible. It took me 5 attempts to even get the flooring in the cart. I am not optimistic about the product now
We’re very sorry for the frustration and delay you’ve experienced—that’s not the level of service we aim to provide. We understand how disappointing this must be, especially after paying for expedited shipping. I will be reaching out to you directly to look into your order and get this resolved as quickly as possible.
Thank you for your kind feedback! We’re happy to hear our staff was friendly and helpful.
Got my order placed with free shipping & handling thanks to Teanna
Thank you! We’re so glad Teanna was able to help you out and get you that free shipping 😊
Great customer service very helpful when trying to place my order
Thank you for your kind words! We're happy to hear our team was able to assist you with your order.
Very helpful, got my gymn floors all ordered up.
Thank you! We’re glad we could help you get your gym floors all set up 💪
I ordered rubber flooring and adhesive. The adhesive came quickly. The flooring never shipped even tho I repeatedly called & was promised that it would. After 30 days, I cancelled the flooring order. I am now stuck with a $300 bucket of adhesive that they will not allow me to return. This has been the worst customer service I’ve ever experienced. Do not buy here
Thank you for your feedback, we’re very sorry to hear about your experience. We understand how frustrating it must have been to wait for your flooring order and not receive it as expected, especially after multiple follow-ups. We sincerely apologize for the delays and the lack of clear communication regarding your order status. This is not the level of service we aim to provide, and your experience has been shared with our team for review and improvement. Regarding the adhesive, we understand your concern. At this time, adhesives are classified as non-returnable items per our policy due to safety and quality control standards, and we’re unable to make exceptions. We recognize this is not the outcome you were hoping for, and we truly regret the inconvenience this situation has caused. If there is anything further we can do to assist or help find a path forward, please don’t hesitate to reach out to us directly.
Thank you for your feedback! We’re glad to hear everything arrived on time and that your experience met expectations. We appreciate your support and look forward to assisting you again in the future.
Long phone wait, but Very pleasant customer representative
We appreciate your patience and are glad the representative was pleasant. Thank you for your feedback.
Service representative Judith and ease by of ordering,
We're happy to hear that you found ordering easy and appreciated the service. Thank you for your feedback and time!
Great customer service, quick delivery, excellent description, all great things!
We are happy to hear that you had a great experience with our customer service and quick delivery. Thank you for the excellent feedback!
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