It was positive
Reply from FlooringInc.Com2026-03-31
Thank you for your kind review we appreciate your feedback
About FlooringInc.Com
Data updated- Website
- flooringinc.com
- Category
- Home & Garden
- Location
- United States · Mesa
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 92% (12/13)
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Is FlooringInc.Com legit?
FlooringInc.Com (flooringinc.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Great customer service
There was an issue with the first order and customer service was diligent and patient with adjusting the order to accommodate my timeframe and requirements.
Reply from FlooringInc.Com2026-03-31
We appreciate your positive feedback and are happy we could resolve the issue with your order. We are grateful for your patience and understanding.
Customer service was great and fast…
Customer service was great and fast shipping!
Reply from FlooringInc.Com2026-03-31
We're happy to hear that you had a great experience with our customer service and fast shipping. Thank you for your positive feedback!
I ordered gym floor mats on 3/17/26 and…
I ordered gym floor mats on 3/17/26 and was told that delivery would be between 3/21/26 and 3/25/26. On 3/23/26 I received an email saying they would be mailed out between 3/25/26 and 3/31/26. I called on 3/23/26 and cancelled the order. I received a case number for the cancellation. On 3/27/26 I received an email saying that they’d been trying to reach me to tell me that there was a 25% restocking fee. If they had given me the correct delivery dates I wouldn’t have placed the order. They’re not easy to contact nor to do business with.
Reply from FlooringInc.Com2026-04-01
Hi, Thank you for sharing your experience. We understand how frustrating it must have been to receive conflicting delivery timelines and then encounter challenges while trying to cancel your order. After reviewing your case, we do see that the flooring has since been delivered. Our team will be reaching out to you directly to review the situation in detail and walk through the next steps with you, including any available options. We sincerely apologize for the confusion and communication gaps you experienced. This is not the level of service we aim to provide, and your feedback is being taken seriously as we work to improve both our processes and customer communication. We appreciate your patience and look forward to resolving this with you.
10 stars for Marquel
10 stars for Marquel. I dont usually leave reviews but this guy literally turned my experience around.
Reply from FlooringInc.Com2026-03-16
Thank you for your kind review we appreciate your feedback
Customer support person Haez is what my…
Customer support person Haez is what my my experience great.
Reply from FlooringInc.Com2026-03-12
Thank you for your kind review we appreciate your feedback
Horrible product, horrible company
Horrible product, horrible company. We ordered 3 rolls of rubber flooring. We had a company come and lay it (no nails) and built our all in one gym on top of it. When we started using the gym, we noticed (by stepping on them) sharp metal pieces coming out of the flooring. We have pulled 19 twisted pieces of metal out of the flooring to date. They refuse to give me the manufacturer's name and after 2 months of back and forth, their solution was to tell me to apply a sealant. Laughable. Unless you want tetanus, don't buy from them!
Reply from FlooringInc.Com2026-03-12
Thank you for your critical feedback. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at [email protected] so we can discuss the best next steps for you.
Ordering online is OK
Ordering online is OK. The product came at a decent time, but it came in two separate days and the first box look like somebody built it because the other box must’ve busted open and they drove over it with forklift walked on it and things were torn up but trying to get a hold of you guys is the worst thing I’ve ever had to try to get done. I’ve got emails. I’ve got pictures everything Faly. I found a phone number and stayed online long enough for someone to answer. He was a very nice man and a little well. That experience went well but he says like the product will take about a month when the first project only took a couple days. I need this before that month and nobody’s responding when I’m asking that I need it before a month communication with this AI stuff has got to stop.
Reply from FlooringInc.Com2026-03-12
Thank you for your critical feedback. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at [email protected] so we can discuss the best next steps for you.
Marquel called me right back when my…
Marquel called me right back when my flooring arrived damaged, thank you!
Reply from FlooringInc.Com2026-03-11
Thank you for your kind review we appreciate your feedback
Excellent customer service
Excellent customer service. Answered all my questions. Prices are very reasonable. Ordering my garage tiles was easy.
Reply from FlooringInc.Com2026-03-11
Thank you for your kind review we appreciate your feedback
Marquel was extremely helpful and…
Marquel was extremely helpful and proficient in helping me.
Reply from FlooringInc.Com2026-03-11
Thank you for your kind review we appreciate your feedback
We made a mistake ordering
We made a mistake ordering and needed another piece of flooring ASAP - Haze helped up make sure we got the order we needed ASAP!
Reply from FlooringInc.Com2026-03-12
Thank you for your kind review we appreciate your feedback
So helpful and easy to work with!!!!!
Reply from FlooringInc.Com2026-03-10
Thank you for your kind review we appreciate your feedback
I experienced multiple website crashes…
UPDATE: Following this review, an Escalation Specialist reached out and provided a full refund. I appreciate the company's willingness to stand behind their service when a technical error occurs. I experienced multiple website crashes during checkout. The system incorrectly processed 24 tiles as 'Corners' instead of 'Centers.' Despite Flooring Inc. admitting in writing that they 'understand I experienced a system issue or glitch,' they refused to help. They first promised an RMA, then backtracked, claiming these rubber tiles are 'non-returnable accessories.' They essentially told me I should have canceled the order before it shipped—impossible when the website glitch also affected the confirmation visibility. Now I am stuck with $396 of incorrect product and zero support. If their website crashes while you are buying, YOU will be the one paying for their technical failures. Buy from Amazon or a company with a functional checkout system instead.
Reply from FlooringInc.Com2026-03-09
Thank you for being honest with us. We’d appreciate the opportunity to resolve this with you personally. If you’re open to it, please get in touch with us at [email protected] so we can discuss the best next steps for you.
Great company
Great company with great prices on rubber flooring
Reply from FlooringInc.Com2026-03-09
Thank you for your kind review we appreciate your feedback
Stephanie T
Stephanie T. was a wonderful customer service person! I will recommend her to all family & friends in need of any of your products!
Reply from FlooringInc.Com2026-03-09
Thank you for your kind review we appreciate your feedback
I really enjoyed my shopping experience…
I really enjoyed my shopping experience with this company. Everyone was very friendly and knowledgeable. I would definitely recommend them and will be using them for my future flooring needs.
Reply from FlooringInc.Com2026-03-09
Thank you for your kind review we appreciate your feedback
They are a good company
They are a good company with a lot of competitive options and friendly sales people.
Reply from FlooringInc.Com2026-03-09
Thank you for your kind review we appreciate your feedback
They called to verify my shipping…
They called to verify my shipping address. Very polite and professional. Order # 100596269
Reply from FlooringInc.Com2026-03-09
Thank you for your kind review we appreciate your feedback
Makes the process easy
I wasn't necessarily planning to buy from these guys but they made it so easy I ultimately decided to go with them. From offering free (truly free....no shipping) samples to help make my choice, to the actual personalized service with quotes and questions answered along the way, this place exceeded my expectations. I haven't received the product yet, so I'll update my review accordingly if anything goes south there, but so far, so good! (Thanks Haez!)
Reply from FlooringInc.Com2026-03-09
Thank you for your kind review we appreciate your feedback