Super personable and very helpful would…
Super personable and very helpful would highly recommend!
Reply from FlooringInc.Com2026-05-28
Thank you for your review!
About FlooringInc.Com
Data updated- Website
- flooringinc.com
- Category
- Home & Garden
- Location
- United States · Mesa
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 92% (12/13)
Do you own FlooringInc.Com? Claim this profile for free and start replying to reviews.
Is FlooringInc.Com legit?
FlooringInc.Com (flooringinc.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
She knew what I wanted and got it done…
She knew what I wanted and got it done quickly.
Reply from FlooringInc.Com2026-05-28
Thank you for your review!
They were great to deal with easy or…
They were great to deal with easy or right to the point and you also get a discount which is great. I think they have a fantastic product than everything else that’s out there for Garage floor.
Reply from FlooringInc.Com2026-05-25
Thank you for your review!
Very Helpful answering my…
Very Helpful answering my questions.....Knowledgeable on sizes and placed order very fast so I can start enjoying my mats...
Reply from FlooringInc.Com2026-05-28
Thank you for your review!
Judith was a great help when ordering…
Judith was a great help when ordering our cheer mats. She went above and beyond what she had to do for the sale. Thank you so much.
Reply from FlooringInc.Com2026-05-25
Thank you for your review! We will pass along your kind words to Judith. We are here if you need anything else in the future.
Baez was terrific!!
Baez was terrific!!! So helpful.. be careful I might want to steal her for my company hehe all the best
Reply from FlooringInc.Com2026-05-25
We are glad to hear Haez was able to help! She is an invaluable member of our team!
The service rep was fantastic
The service rep was fantastic! So polite and helpful.
Reply from FlooringInc.Com2026-05-20
We are glad to hear our team was able to assist! Let us know if there is anything else we can assist you with.
Coin Pattern Flooring is Great
The product itself is exactly as expected, and will be a great addition to our back-bar floor. The team at Flooring Inc was very friendly, and they seemed willing to help me through some obstacles. Unfortunately, there were a few. I found when I got my purchase confirmation that the color was incorrect. I had to completely cancel that order and start another, with several days between cancel and refund. I tried using the website chat function, but in the end I just had to get someone on the phone. Again, the team was great, but this was far too much hassle for 5 starts.
Reply from FlooringInc.Com2026-05-29
Thank you for your feedback! We're thrilled to hear the product met your expectations and will be a great addition to your back-bar floor. We’re sorry for the hassle. While we're glad our team was helpful, we understand the frustration caused by the color issue and delays with the refund process. Your experience with the chat function and order cancellation highlights areas we need to improve. We’re on it. Your feedback helps us refine our processes to ensure smoother experiences in the future. Thank you for giving us the opportunity to improve!
Great customer service
I haven't received my floor yet, but Stephanie was fantastic. She was personable and answered all of my questions fully. She made ordering a pleasant experience and I will use this company for any further flooring needs.
Reply from FlooringInc.Com2026-05-20
Thank you for your kind review! We will pass along your compliments to Stephanie!
Good Communications when ordering
Reply from FlooringInc.Com2026-05-20
Thank you for the review! We strive to provide the best service, and we appreciate your acknowledgment!
I would not recommend this company
I would not recommend this company. The situation I experienced could have been resolved expeditiously and professionally if someone had contacted me as requested (several times). When the carrier arrived to deliver my product, the driver scanned the order as delivered, only for the driver to then realize the product was not actually on the truck. I immediately contacted FlooringInc by email to explain that the order had not been delivered and requested guidance as soon as possible. On Friday afternoon, I also attempted to call multiple times, requested a callback, sent emails, and requested text communication over the course of several hours. Instead of receiving direct assistance, I received what appeared to be an automated response instructing me, the customer, to do the legwork to locate an order that the carrier failed to deliver. The tone of that response also came across as accusatory, as though I needed to prove the delivery had not occurred despite the product never being left with me. If you are going to use a carrier that has a 1.4 out of 5 star review, then it would be beneficial to assist the customer when issues arise. I have requested a phone call from a manager about a dozen times now and still no response which has led me to leave a poor review. Additionally, for awareness, none of the flooring matches! I am so disappointed! This experience has been awful.
Reply from FlooringInc.Com2026-05-20
Thank you for your feedback. We hear your frustration regarding the carrier delivery error, the communication delays, and the flooring variation. This experience does not reflect our service standards. We have addressed the false "delivered" scan with the carrier to ensure this does not happen to future shipments. We want to review the dye lot and product mismatch immediately to get this corrected for you. Our management team has attempted to reach out by phone to resolve this. We remain committed to making this right. Please contact me directly at [email protected] at your earliest convenience so we can finalize your solution.
The customer service was very helpful…
The customer service was very helpful and they made something stressful into something easy.
Reply from FlooringInc.Com2026-05-20
Thank you for your kind words! We are glad we were able to make your experience smoother :)
Had to make a change to my order
Had to make a change to my order. I needed longer rolls of Marley - Stephanie made the change for me not issues at all. Thank you
Reply from FlooringInc.Com2026-05-20
We are happy to hear Stephanie was able to assist you with the change in your order!
Customer service person (Haez) was…
Customer service person (Haez) was excellent. I needed help to order trim pieces for a practice dance tile floor I had ordered from Amazon. She knew what I wanted better than I did. Such a tiny order and she covered many details. I definitely will call back if I erred and misordered, or if I decide to expand my dance floor in the future. Thanks
Reply from FlooringInc.Com2026-05-20
Thank you so much for your kind feedback. We’re glad to hear that Haez was able to assist you and help make sure you got exactly what you needed for your dance floor project. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your compliments along to her. We look forward to assisting you again in the future, whether it’s expanding your setup or helping with any future orders.
Customer service was awesome and he…
Customer service was awesome and he helped me order over the phone, it was great!!!
Reply from FlooringInc.Com2026-05-20
We are glad we could help! We are here if you need anything else in the future.
Helped me with my purchase
Helped me with my purchase. Explained what I was buying. Very friendly.
Reply from FlooringInc.Com2026-05-14
Thank you for your review!
Judith made it awesome
Judith made it awesome She was patient Helped negotiate shipping Described my needs as asked of her Could not be happier
Reply from FlooringInc.Com2026-05-14
Thank you for your review! We are happy to hear Judith was able to take care of you!
This is our second time ordering from…
This is our second time ordering from Flooring Inc. We had an amazing first experience and that's why we knew we wanted to choose them again. However this time was a little different. We did our order and shipping was not fast, and got delayed two times. We ended up canceling and going with an instock flooring option $$$$ customer service and sales team were very nice, got the answers we needed, and rushed our order! When we got out rolls out they were not cut evenly/ straight/shorter so we had to make some adjustments on our end.
Reply from FlooringInc.Com2026-05-14
Thank you for sharing your experience and for trusting us with your project for a second time! We’re happy to hear that our customer service and sales team were able to assist you and help you with everything you needed. We sincerely apologize for the shipping delays and for the extra effort required to adjust the rolls. Our rolls are hand-cut, and slight variations can occur, which is why we provide extra length for customization. We appreciate your understanding and feedback, as it helps us continue improving our processes. We’re glad you were still able to move forward with your project, and we hope you enjoy your new flooring!
Haze was a pleasure to deal with
Reply from FlooringInc.Com2026-05-13
Thank you for your kind review based on your experience with Haez. We appreciate her effort and excellence in assisting all customers this way.
My customer service agent was great
My customer service agent was great. She helped in every way possible
Reply from FlooringInc.Com2026-05-13
Thank you for your kind review based on your experience with Judith. We appreciate her effort and excellence in assisting all customers this way.