FlyHugz™

Hello Helene, Thank you for sharing your feedback. We're sorry to hear that your order arrived incomplete and understand how frustrating that must have been. After reviewing your case, we can confirm that we responded to your email and requested a photo of the shipping label and the stickers on the package so we could investigate the missing items with our warehouse and shipping team. We are currently awaiting your response with the requested photos so we can continue our investigation. If you haven't seen our email, we kindly recommend checking your spam or junk folder, as our messages may have been filtered there. Once we receive the requested photos, we'll be happy to review your case promptly and work toward resolving the issue as quickly as possible. Kind regards, FlyHugz Support Team FlyHugz

Hello Des, Thank you so much for your kind review and for taking the time to share your first impressions! 😊 We’re delighted to hear that you were satisfied with the delivery of your FlyHugz and that your experience so far has been a positive one. We appreciate you sharing your thoughts even before your upcoming trip, and we’re excited for you to experience the comfort and support FlyHugz is designed to provide on long international flights. ✈️ We hope it helps you arrive feeling more rested and refreshed. Thank you for choosing FlyHugz and for your support. We wish you safe travels and look forward to hearing how it performs on your journey! Kind regards, FlyHugz Support Team

Hello Jan, Thank you for taking the time to share your feedback. We're truly sorry to hear that your order did not arrive in time for your family trip. We completely understand how disappointing it must have been to purchase alternative pillows after expecting to receive your FlyHugz order. After reviewing your case, we can confirm that we responded to your inquiry and advised that we had escalated the shipment with the courier to investigate the delivery delay. We sincerely apologize that the delay prevented your order from arriving before your vacation. While courier delays are unfortunately outside of our direct control, we understand the impact they had on your travel plans and regret that your experience did not meet your expectations. We appreciate your feedback, as it helps us continue improving both our shipping experience and customer communication. Kind regards, FlyHugz Support Team FlyHugz

Hello Leo, Thank you so much for your wonderful review! 😊 We're thrilled to hear that you chose the navy blue FlyHugz and that you're loving the look! We designed our color options so every traveler can find one that matches their personal style, and we're glad you found one you love. Thank you for choosing FlyHugz. We truly appreciate your support and hope your FlyHugz brings you many comfortable, stylish, and restful journeys ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Jennifer, Thank you so much for your wonderful review! 😊 We're delighted to hear that you found the ordering process easy and informative. It's also great to know that you appreciated the regular updates on your order's progress—we know how important it is to stay informed while waiting for a delivery. Thank you for choosing FlyHugz. We truly appreciate your support and hope your FlyHugz brings you many comfortable, restful, and enjoyable journeys ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Maladd, Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying your FlyHugz travel bag! It's great to know you find it comfortable to wear and that it has enough space to carry your essentials while you're on the go. Providing products that combine comfort, practicality, and convenience is exactly what we aim for, so your feedback truly means a lot to us. Thank you for choosing FlyHugz. We sincerely appreciate your support and wish you many safe, comfortable, and enjoyable adventures ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Lisa, Thank you so much for your wonderful review! 😊 We're thrilled to hear that your FlyHugz travel gear was everything you wanted for your holiday and helped you feel more secure while traveling. It's even better to know that your friend enjoyed using one too and was able to keep her belongings safe as well! Knowing our products gave you extra peace of mind during your trip means a lot to us. Thank you for choosing FlyHugz. We truly appreciate your support and wish you many more safe, comfortable, and enjoyable adventures ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Aaron, Thank you so much for your incredible review! 😊 We're truly grateful for your trust in FlyHugz and are delighted to hear that your experience lived up to your expectations. Knowing that you feel cared for as a customer means the world to our team, as providing both a quality product and great customer support is at the heart of what we do. Thank you for choosing FlyHugz and for taking the time to share your experience. We sincerely appreciate your support and look forward to being part of many more comfortable and restful journeys with you! ✈️💙 Kind regards, FlyHugz Support Team

Hello Mariianne, Thank you so much for your wonderful review! 😊 We're delighted to hear that you found the ordering process easy, your FlyHugz arrived quickly, and that you're impressed with the quality of the pillows. Providing a smooth shopping experience and a product our customers can rely on is exactly what we strive for, so your feedback truly means a lot to us. Thank you for choosing FlyHugz. We sincerely appreciate your support and wish you many comfortable, restful, and enjoyable journeys ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Fran, Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. After reviewing your case, our records indicate that your refund was processed some time ago. If you have not seen the refund reflected on your account, we'd be happy to investigate this further with you. Please contact us at [email protected] and mention this review so we can verify the refund details, including the refund date and transaction information, and help determine why it may not be showing on your end. We sincerely apologize for any confusion and appreciate the opportunity to clarify and resolve this matter. Kind regards, FlyHugz Support Team FlyHugz

Hello Evan, Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're getting so much use out of your FlyHugz—not just while traveling, but also during car rides, train journeys, and even relaxing at home while watching TV! It's great to know that the versatility of FlyHugz has made it a part of your everyday comfort, not just your travels. Thank you for choosing FlyHugz. We truly appreciate your support and hope it continues to keep you comfortable wherever life takes you! ✈️💙 Kind regards, FlyHugz Support Team

Hello Adrian, Thank you so much for your fantastic review! 😊 We're thrilled to hear that you're enjoying the memory foam support and that it molds comfortably to your neck. Knowing that FlyHugz provides a better experience than traditional U-shaped pillows is exactly what we set out to achieve. Thank you for choosing FlyHugz. We truly appreciate your support and hope your FlyHugz continues to bring you comfortable, restful, and pain-free journeys for many trips to come! ✈️💙 Kind regards, FlyHugz Support Team

Hello Lucille, Thank you so much for your wonderful review! 😊 We're absolutely delighted to hear that FlyHugz is one of the best neck supports you've ever used. It's fantastic to know that you found it comfortable, easy to carry, and simple to pack away—those are exactly the qualities we designed it for. Your kind words about both the product and our team truly mean a lot to us. Feedback like yours inspires us to continue creating travel essentials that make every journey more comfortable. Thank you for choosing FlyHugz. We sincerely appreciate your support and wish you many more comfortable, restful, and enjoyable travels ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Dylan, Thank you so much for your fantastic review! ⭐⭐⭐⭐⭐ 😊 We're delighted to hear that you found our website easy to navigate, the checkout process smooth, and that you received your tracking information right away. We work hard to make every step of the shopping experience as seamless as possible, so your feedback means a lot to us. Thank you for the 5-star rating and for recognizing the FlyHugz team! Your support truly motivates us to keep delivering the best experience for our customers. Thank you for choosing FlyHugz. We appreciate your support and wish you many comfortable, safe, and enjoyable journeys ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Isaac, Thank you so much for your wonderful review! 😊 We're thrilled to hear that after 6 months of use, your FlyHugz still looks and feels like new. We take great pride in using quality materials that are built to last, so it's incredibly rewarding to hear that the durability has met your expectations. Thank you for choosing FlyHugz and for sharing your experience. We truly appreciate your support and wish you many more comfortable, restful, and enjoyable journeys ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Carol, Thank you for taking the time to share your feedback. We're sorry to hear that you only received one pillow from your BOGO order and understand how disappointing that must have been. After reviewing our records, we were unable to locate any correspondence regarding this issue. Because we were not aware of the missing item, we unfortunately did not have the opportunity to investigate and resolve it for you. If your order was placed with FlyHugz, please contact us at [email protected] with your order number and mention this review. We'll be happy to investigate your order and, if an item is missing, work with you to resolve it as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. Kind regards, FlyHugz Support Team

Hello Nathan, Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying the convenience of your FlyHugz. It's great to know that clipping it onto your luggage makes traveling even easier without taking up valuable space. We designed it with travelers in mind, so hearing that you feel we've "thought of everything" truly means a lot to us! ✈️ Thank you for choosing FlyHugz. We truly appreciate your support and wish you many more comfortable and hassle-free adventures ahead! Kind regards, FlyHugz Support Team

Hello Eric, Thank you so much for your amazing review! 😊 We're delighted to hear that your three FlyHugz pillows arrived in a timely manner and that your entire experience—from ordering to delivery—went smoothly. It's great to know that our videos helped set the right expectations regarding over-ear headphones and that switching to earbuds worked well for you. We're also thrilled that you're enjoying the soft, premium feel of the material. Your kind words about our customer service truly mean a lot to our team. Hearing that you had a smooth experience and believe our ratings should be higher is incredibly encouraging and motivates us to keep delivering the best service and products we can. Thank you for choosing FlyHugz and for your thoughtful support. We hope your FlyHugz provides you with many comfortable, restful, and enjoyable journeys ahead! ✈️💙 Kind regards, FlyHugz Support Team

Caleb, this genuinely made our day. Sleeping on a red-eye is the whole reason we built FlyHugz, so knowing it worked for you means everything. Thank you for the loyalty, and safe travels on your next flight. The FlyHugz Team

Hello Adona, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this situation has been. After reviewing your case, we can confirm that the additional information we requested to investigate the issue was received today. We responded immediately to let you know that we will be reshipping a replacement neck pillow to resolve the matter. We appreciate you providing the requested information, as it allowed us to complete our investigation and move forward with the replacement. We sincerely apologize for the inconvenience and the time it took to reach this resolution. Thank you for giving FlyHugz the opportunity to make this right. We appreciate your patience and look forward to getting your replacement pillow to you as quickly as possible. Kind regards, FlyHugz Support Team