FlyHugz™

Hello Gemma, Thank you so much for sharing your incredible experience! 😊 We're thrilled to hear that your FlyHugz arrived two days before your departure to Europe, giving you that much-needed peace of mind before your trip. We know how stressful it can be when you're on a tight travel deadline! And we're absolutely delighted that FlyHugz helped eliminate the head bobbing and allowed you to sleep so soundly that the flight attendant had to wake you for landing! ✈️😴 That's definitely a sign of a comfortable flight. We're also glad you loved how easily it compresses into its travel bag and clips onto your carry-on. Keeping your travel gear compact and convenient while leaving plenty of room for everything else is exactly what we designed FlyHugz for. Thank you for choosing FlyHugz and for calling it “absolute magic for travelers.” 💙 We truly appreciate your support and wish you many more comfortable, restful adventures ahead! Kind regards, FlyHugz Support Team

Hello Bruce, We're truly sorry to hear about your experience and understand how frustrating it must have been to wait for your refund after returning the product. We reviewed your case and can confirm that your payment was refunded a while back, before this review was posted. If you haven't received or been able to locate the refund, we'd be happy to look into it again and help verify the status with you. Please reach out to us at [email protected] with your order number so we can review the refund details and assist you further. We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve this for you. Kind regards, FlyHugz Support Team

Hello Cyril, Thank you so much for your lovely review! 💙 We absolutely love that one FlyHugz will be a surprise gift for your daughter and the other one is waiting for your next adventure! 🎁✈️ We hope your daughter loves hers, and whenever you decide to travel, we hope your FlyHugz makes your journey a little more comfortable and relaxing. Thank you for choosing FlyHugz and for sharing the love with someone special. Wishing you both many wonderful adventures ahead! 😊 Kind regards, FlyHugz Support Team

Hello Cindy, Thank you so much for your fantastic review! 😊 We're thrilled to hear that FlyHugz helped make your flights more comfortable and put an end to that frustrating head bobbing! Knowing that it has also helped with your neck discomfort means so much to us. ✈️💙 We're glad you love how easily it folds into its travel bag too—comfortable support without the bulk is exactly what we designed FlyHugz for! And hearing that it's the best money you've spent all year is an incredible compliment! Thank you for choosing FlyHugz and for recommending us to fellow travelers. Wishing you many more comfortable and restful journeys ahead! 😊 Kind regards, FlyHugz Support Team

Hello Patti, Thank you so much for the amazing review! 😊 We're thrilled to hear that FlyHugz worked its magic and helped you stay comfortably supported throughout your entire flight! ✈️😴 Knowing that you normally can't sleep sitting up makes it even more exciting to hear that FlyHugz kept your head upright and helped you relax. We're also glad you loved how compact it is. Comfortable travel support without taking up precious luggage space is exactly what we were going for! And we'll gladly take you up on the “tell all your friends” part! 😄💙 Thank you for choosing FlyHugz and for sharing your experience. Wishing you many more comfortable and restful journeys ahead! Kind regards, FlyHugz Support Team

Hello Somps, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to still be waiting for your missing BOGO item. After reviewing your case, it appears that your replies have been sent via text message. To ensure your case is properly reviewed and escalated, we kindly ask that you email us at [email protected] with your order number and mention this review. Once we receive your email, we'll make sure your case is escalated so our team can investigate the status of your missing item and provide you with an update as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. Kind regards, FlyHugz Support Team FlyHugz

Hello Lydia, Thank you so much for sharing such an amazing review! 😊 We're thrilled that your FlyHugz arrived just in time for your trip to Florida! We know how stressful it can be to order only a few days before traveling, so we're especially happy it landed on your doorstep the afternoon before you left. And wow—sleeping straight through to breakfast! ✈️😴 We're absolutely delighted that FlyHugz helped eliminate that dreaded head-snap and kept your chin gently supported so you could stay comfortably aligned. For someone who normally can't sleep sitting up, that's quite the win! We're also glad you loved how easily it folds into its pouch without taking up valuable space in your bag. Travel comfort without the bulk is exactly what we designed FlyHugz for. Thank you for choosing FlyHugz and for trusting us with your journey. We truly appreciate your support and wish you many more comfortable, restful, and stress-free travels ahead! 💙✈️ Kind regards, FlyHugz Support Team

Hello Doreen, Thank you so much for sharing your amazing experience! 😊 We're absolutely thrilled to hear that FlyHugz helped you sleep straight through to breakfast—especially when you normally have a hard time sleeping while sitting up! ✈️😴 It's wonderful to know that the supportive design helped keep your jaw comfortably supported and prevented the constant head bobbing and sudden wake-ups you were used to. Being able to actually relax and stay asleep throughout the flight can make such a difference. Thank you for choosing FlyHugz and for sharing your experience with us. We truly appreciate your support and hope FlyHugz continues to make every journey more comfortable, restful, and enjoyable! 💙✈️ Kind regards, FlyHugz Support Team

Hello Gwyneth, Thank you so much for sharing your wonderful experience! 😊 We're thrilled to hear that your FlyHugz arrived just in time for your trip to Florida! We know how nerve-racking it can be to order only a few days before traveling, so we're especially happy that it landed on your doorstep the afternoon before you left. And we're even happier to hear that the dreaded head-snap every time you drift off was completely gone! 😴✈️ Knowing that the chin support gently kept your head in place and helped you stay comfortable throughout your flight is exactly what we hoped FlyHugz would do. Thank you for choosing FlyHugz and for trusting us with your travels. We truly appreciate your support and wish you many more comfortable and restful journeys ahead! 💙 Kind regards, FlyHugz Support Team

Hello Jolene, Thank you so much for sharing your amazing experience! 😊 We're thrilled to hear that your FlyHugz arrived just in time for your trip to Florida! We know how stressful it can be when you're traveling soon and waiting for an order to arrive, so we're especially happy that it landed on your doorstep the afternoon before you left. And getting 6 straight hours of sleep on an economy flight is incredible! ✈️😴 We're delighted that the chin support kept your head comfortably upright and helped eliminate the head bobbing you usually experience. We also love hearing that it rolled right into its carry-on pouch and fit easily into your small daypack. Comfortable support without taking up valuable luggage space—that's exactly what we designed FlyHugz for! Thank you for choosing FlyHugz and for trusting us with your journey. We truly appreciate your support and wish you many more comfortable, restful adventures ahead! 💙✈️ Kind regards, FlyHugz Support Team

Hello Naomi, Thank you so much for your amazing review! 😊 We're so happy to hear that our support team was able to answer your delivery questions and make you feel reassured throughout the process. We'll be sure to share your kind words with her! And 7 solid hours of sleep on a red-eye flight?! ✈️😴 That's incredible! We're thrilled that FlyHugz helped you finally enjoy restful sleep on a plane after never being able to sleep during flights before. Knowing that FlyHugz made such a big difference in your travel experience truly means so much to us. Thank you for choosing FlyHugz and for taking the time to share your experience! Wishing you many more comfortable and restful journeys ahead. 💙 Kind regards, FlyHugz Support Team

Hello Gwyneth, Thank you so much for your wonderful review! 😊 We're thrilled to hear that our support team was able to answer your delivery questions and make you feel reassured throughout the process. We'll definitely share your kind words with her! And wow! 7 solid hours of sleep on a red-eye flight is incredible! ✈️😴 We're so happy that FlyHugz helped you finally get the restful sleep you've never been able to enjoy on a plane before. Helping travelers arrive feeling more rested and comfortable is exactly why we created FlyHugz. Thank you for choosing us and for sharing your experience! We truly appreciate your support and wish you many more comfortable, restful journeys ahead. 💙 Kind regards, FlyHugz Support Team

Hello Diane, Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience you've encountered. After reviewing your case, we can confirm that we did our best to assist with your cancellation request. Unfortunately, by the time we received it, your order had already moved beyond our cancellation window and was being processed for shipment. Because of this, we offered the next available solution, which was to return the item for a refund. We're sorry to hear that you are still waiting for your refund. This is certainly not the experience we want for our customers. We'd like the opportunity to review your return status and ensure your case is resolved as quickly as possible. If you haven't already, please reply to our most recent email or contact us again at [email protected] with your order number and any return tracking details. We'll be happy to investigate the status of your returned package and provide you with an update. We sincerely apologize for the delay and appreciate your patience while we work to resolve this matter. Kind regards, FlyHugz Support Team FlyHugz