The pillow is exceptional BUT customer service is greatly lacking
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its original package, unopened, and should be easy to return. But how?
Hello Kathy, Thank you for your feedback — we’re glad to hear you find the pillow exceptional, but we’re sorry for the frustration regarding your return request. We can confirm that our team responded to your email on April 29 with the return instructions, and we have since resent that response to ensure it reaches you successfully. It’s possible the message may have been filtered or missed. Please feel free to check your inbox (and spam/junk folder), or contact us again at [email protected] , and we’ll be happy to assist you further to complete the return process. We appreciate your patience and the opportunity to assist you at FlyHugz. Kind regards, FlyHugz Support Team