枕头很棒，但客户服务非常缺乏
枕头很出色，但客户服务非常缺乏。我已经联系他们 3 次，询问如何退回我没有订购的第二个枕头，但我没有收到他们的任何消息。它处于原始包装中，未开封，应该很容易退货。 但如何呢？
Hello Kathy, Thank you for your feedback — we’re glad to hear you find the pillow exceptional, but we’re sorry for the frustration regarding your return request. We can confirm that our team responded to your email on April 29 with the return instructions, and we have since resent that response to ensure it reaches you successfully. It’s possible the message may have been filtered or missed. Please feel free to check your inbox (and spam/junk folder), or contact us again at [email protected] , and we’ll be happy to assist you further to complete the return process. We appreciate your patience and the opportunity to assist you at FlyHugz. Kind regards, FlyHugz Support Team