FlyHugz™

Hello Ryan, Thank you so much for your fantastic review! 😊 We're delighted to hear that FlyHugz has made such a positive difference to your travels. Knowing that you're no longer experiencing neck pain after your flights is exactly what we strive for. We're especially happy to hear that the memory foam support provided the comfort and stability you were looking for. Thank you for choosing FlyHugz and for sharing your experience. We truly appreciate your support and wish you many more comfortable, pain-free, and restful journeys ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Daniel, Thank you so much for your wonderful review! 😊 We're thrilled to hear that your brother loved his FlyHugz and has made it a travel essential on every trip. It means a lot to know that you chose FlyHugz as a gift and that it turned out to be such a great one. There's no better compliment than hearing our products are being shared with family and loved ones! Thank you for choosing FlyHugz. We truly appreciate your support and hope your brother enjoys many more comfortable and restful journeys ahead. ✈️💙 Kind regards, FlyHugz Support Team

Hello Tamara, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been not to receive your order. After reviewing your case, we can confirm that we responded to your email and informed you that your shipment had been confirmed lost in transit by the carrier. We also reached out to begin resolving the issue, but unfortunately, we have not yet received a response to our email. If you haven't seen our message, we kindly recommend checking your spam or junk folder, as our emails may have been filtered there. We'd still very much like the opportunity to help make this right. Please reply to our previous email or contact us at [email protected], and we'll continue assisting you as quickly as possible. We sincerely apologize for the inconvenience. While carrier issues are unfortunately outside of our direct control, we remain committed to helping our customers whenever these situations arise and appreciate the opportunity to resolve this for you. Kind regards, FlyHugz Support Team FlyHugz

Hello Julie, We're very sorry for the inconvenience. We identified an issue on our fulfillment side that caused the second pillow in your BOGO order to be missed. The missing pillow has now been processed for shipment, and you'll receive tracking updates as soon as they're available. Thank you for your patience, and we appreciate the opportunity to make this right. Thanks,m FlyHugz Team

Hello Tzion, Thank you for taking the time to share your feedback. We're sorry to hear that the FlyHugz pillows didn't meet your expectations. We understand that comfort is a personal preference, and while many customers enjoy the added support our design provides, we recognize that it may not be the right fit for everyone. After reviewing our records, we were unable to locate any correspondence regarding your concerns. Had we been contacted, we would have been happy to discuss your experience and review the available return and refund options with you. If you would still like assistance, please contact us at [email protected] with your order number and mention this review. Our team will be happy to review your case and help you explore the options available. Kind regards, FlyHugz Support Team FlyHugz

Hello Carol, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it has been waiting for your refund. After reviewing your case, we can confirm that we sent you an update regarding your refund and explained the reason for the delay. We also confirmed that your refund has been processed and should be reflected within 48 hours, depending on your financial institution. If you haven't seen our email, we kindly recommend checking your spam or junk folder, as our messages may have been filtered there. We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this matter. If you do not see the refund after the stated timeframe, please reply to our latest email and we'll be happy to investigate further. Kind regards, FlyHugz Support Team FlyHugz

Hello Bernadette, Thank you for sharing your feedback. We're sorry to hear that you have not yet received your pillow, and we understand how disappointing that must be. After reviewing our records, we were unable to locate any correspondence regarding your order. Because we were not aware of the issue, we unfortunately did not have the opportunity to investigate the shipment or coordinate with the courier sooner. Please contact us at [email protected] with your order number and mention this review. If the courier has advised that they need to coordinate with us, we'll be happy to investigate the shipment and work with them to help resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you. Kind regards, FlyHugz Support Team FlyHugz

Hello Elizabeth, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been not receiving your order. After reviewing your case, we can confirm that we responded to your email on the same day we received it with an update regarding your shipment. We also resent our response today, which includes the delivery information showing that your parcel was delivered on June 30. If you haven't seen our emails, we kindly recommend checking your spam or junk folder, as our messages may have been filtered there. If you still have not received your order despite the delivery confirmation, please reply to our latest email so we can investigate the matter further with the courier and work toward a resolution. We appreciate your patience and the opportunity to assist you. Kind regards, FlyHugz Support Team FlyHugz

Hello Terrance, We're sorry to hear about your experience. However, we couldn't locate any record of an order or return matching the information provided. If this review was intended for FlyHugz, please reach out to us with your order number or the email address used for your purchase so we can look into it. If not, it's possible this review may have been meant for a different retailer with a similar product. We're always happy to help if the order was placed with us. Thanks, FlyHugz Team

Hello Sandra, Thank you so much for your wonderful review! ❤️😊 We're thrilled to hear that you had such a positive experience—from the easy ordering process and prompt delivery to trying out your FlyHugz at home. It's great to know you're already enjoying the comfort and support before even taking it on a trip! We hope your FlyHugz makes your upcoming journeys even more relaxing and helps you arrive feeling well-rested. Thank you for choosing FlyHugz. We truly appreciate your support and wish you many comfortable and enjoyable adventures ahead! ✈️💙 Kind regards, FlyHugz Support Team

Hello Pat, We're sorry to hear this. We couldn't find any email correspondence or enough information to locate your order. Please reach out to our support team at [email protected] with your order number or the email address used for your purchase, and we'll be happy to check your shipment status and assist you as quickly as possible. Thanks, FlyHugz Team

Hello Joanna, Thank you so much for your wonderful review! 😊 We're delighted to hear that your BOGO order arrived within a week and a half and that everything was correct. It's great to know your FlyHugz are already packed and ready for your next adventure! We hope they provide you with the comfort and support you need for a relaxing and enjoyable journey. Thank you for choosing FlyHugz. We truly appreciate your support and wish you safe, comfortable, and restful travels on your upcoming trip! ✈️💙 Kind regards, FlyHugz Support Team

Hello Michael, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive only part of your order. After carefully reviewing our records, we were unable to locate any emails or correspondence associated with your order. Because we couldn't find any previous contact, we're unable to verify the issue or determine whether the inquiry was sent to our support team. If your order was placed with FlyHugz, we'd be more than happy to investigate this for you. Please contact us at [email protected] with your order number and mention this review so we can review your order, investigate the missing item, and work toward a resolution as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you. Kind regards, FlyHugz Support Team

Hello Tova, Thank you for taking the time to share your feedback. We're truly sorry to hear that your order had not arrived and understand how disappointing it must have been, especially since the pillows were intended as gifts. After reviewing our records, we were unable to locate any correspondence regarding your order. Because we were not aware of the issue, we unfortunately did not have the opportunity to investigate the shipment or provide an update. Please contact us at [email protected] with your order number and mention this review so we can look into the status of your shipment and assist you as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve this matter. Kind regards, FlyHugz Support Team FlyHugz

Hello Maria, Thank you for taking the time to share your feedback. We're sorry to hear that your order did not arrive in time for your son's trip and understand how disappointing that must have been. We sincerely apologize for the courier delay after your parcel was marked as out for delivery. Unfortunately, once a package is with the local courier, the final delivery schedule is outside of our direct control. We understand how frustrating it is when a delivery misses an important travel date by such a small margin. We also appreciate your comments regarding the shipping timeframe. Your feedback is valuable and helps us continue working with our shipping partners to improve the overall delivery experience. We're glad to hear that you found the pillow to be okay, but we completely understand that receiving it after your son's departure significantly reduced its value for your intended purpose. Thank you for your honest feedback and for giving FlyHugz a try. We truly appreciate it. Kind regards, FlyHugz Support Team

Hello Sandy, Thank you for sharing your feedback. We're sorry to hear about the delay in receiving your order and understand how frustrating it must have been to be waiting for an update. After reviewing your case, we can confirm that we responded to your inquiry regarding the status of your shipment and provided an update on your parcel. If you haven't seen our reply, we kindly recommend checking your spam or junk folder, as our email may have been filtered there. If you still need assistance or would like another update, please reply to our email or contact us at [email protected] with your order number. We'll be happy to continue assisting you until your order is resolved. We sincerely apologize for the inconvenience and appreciate your patience. Kind regards, FlyHugz Support Team FlyHugz

Hello Joy, Thank you for sharing your feedback. We're sorry to hear that your order had not arrived in time for your upcoming trip and understand how frustrating that must have been. After reviewing our records, we were unable to locate any correspondence regarding your order. Because we were not aware of the issue, we unfortunately did not have the opportunity to investigate the shipment or assist you sooner. If you're unable to access the tracking link, please don't worry—we'd be happy to look into your shipment directly. Please contact us at [email protected] with your order number and mention this review so we can investigate the status of your order and provide you with an update as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve this matter. Kind regards, FlyHugz Support Team FlyHugz

Hello Robert, Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how disappointing it must have been to begin your family trip without your complete order. After reviewing your case, we can confirm that we responded to your inquiry and requested additional information so we could investigate the missing item with our warehouse and shipping team. Unfortunately, we did not receive a reply with the requested details, so we were unable to complete our investigation or move forward with a resolution. If you haven't seen our email, we kindly recommend checking your spam or junk folder, as our messages may have been filtered there. We'd still be happy to assist—please reply to our previous email or contact us at [email protected] with your order details, and we'll continue investigating your case. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right. Kind regards, FlyHugz Support Team FlyHugz

Hello Robin, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it was to receive your order after your international trip. After reviewing your case, we can confirm that we responded to your email when you contacted us regarding the cancellation of your order. However, we did not receive a reply, so we were unable to continue assisting with your request. We sincerely apologize that the shipping delay meant you couldn't use the pillow for the trip it was intended for. We also appreciate your feedback regarding the Velcro closure and understand that comfort can vary from person to person. If you are still seeking assistance, please reply to our previous email or contact us again at [email protected] with your order number. We'll be happy to review your request and discuss the options available. Thank you for bringing this to our attention, and we appreciate the opportunity to help. Kind regards, FlyHugz Support Team FlyHugz

Hello, Thank you for your feedback. We're sorry to hear that you have not yet received your order and understand your decision to wait before reviewing the product. After reviewing our records, we were unable to locate any correspondence regarding your order. Because we were not aware of the delay, we unfortunately did not have the opportunity to investigate the shipment or provide an update. Please contact us at [email protected] with your order number and mention this review so we can look into the status of your shipment and assist you as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve this matter. Kind regards, FlyHugz Support Team **FlyHugz