ForeverCar

Hello, You purchased your contract on 3/27/2023. We emailed your contract to [email protected] on 3/27/2023 at 9:37am CST. I have forwarded the original email to you. If you do not see the email in your inbox, please check your spam. Thank you, Orlando Wilson Director Of Customer Service And Support 844-392-4797 Ext 5246

Hello,  I'm sorry that you had an issue with your debit card, but you never communicated that with us . As a courtesy, we provide all of our SilverRock customers with a 20 day grace period to make their payment. Your payment was due on September 21th. We attempted to process your payment, but it was declined. We sent you emails and text messages notifying you about your late payment on 9/21, 9/25, 9/26. 9/29, 10/4 and 10/9, with no response from you. The 20th day of your grace period was 10/10. Per the terms of your contract, your plan was canceled due to non-payment. On October 12th, at 3:44pm CST, you sent us an email asking for help because you could not see your plan in your online account. We responded to your email informing you that you would not be able to view your policy online, because your plan was canceled due to non-payment. Once a contract has been canceled due to non-payment, we are unable to reinstate that coverage.  Thank you,  Orlando Wilson  Director Of Customer Service And Support  844-392-4797 Ext 5246