Fourth Frontier

Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the device and the signal quality issues you encountered. One of our Customer Support specialists has already reached out to you to better understand the problem and help resolve it. We kindly ask that you reply to their message so we can work with you directly. We're committed to resolving this for you as quickly as possible and ensuring you have the best possible experience with our product. We look forward to hearing from you and resolving this at the earliest.

Thank you so much for your thoughtful review! We're glad our team could help get everything working and that you're finding the device valuable for your training and heart health. We truly appreciate your recommendation and your kind words about our support 😊

Thank you so much for your continued support over the years! We're delighted to hear you're enjoying the Frontier Zone and that Sneha was able to quickly resolve the connectivity issue. We truly appreciate your kind words and recommendation 😊

We’re sorry to hear that the device isn’t working as expected. One of our team members will be reaching out to you shortly to understand the issue and assist you further.

Thank you for sharing your experience! We're glad our team could help get everything working the way it should. We'll be sure to pass your kind words on to Poonam. Thank you for your support, and we're happy we could make your experience a positive one 😊

We’re glad to hear you’ve found value in the ECG data, and thank you for your kind words about our support team. We’re sorry to hear about the charging issues you’ve experienced. The devices mentioned were replacement units provided as goodwill exceptions beyond the original warranty. One of our team members will be reaching out to review your current situation and see how we can best assist.

We’re truly sorry to hear about your experience and understand how frustrating these dropouts must be, especially during your rides. Regarding your refund request, we do have a 14-day return policy, and as your request was made several months after the purchase, we were unfortunately unable to approve a return. That said, we want to assure you that we are committed to helping resolve the issues you’re facing. One of our team members will be reaching out to you shortly to better understand the dropouts you’ve experienced, identify the root cause, and assist with the next steps toward a resolution.

Thank you so much for your kind words and support! We’re glad our team could help resolve the issue and that you’re finding value in the data our device provides. We truly appreciate your recommendation and encouragement to the entire team 😊

Thank you so much for your thoughtful review! We’re delighted to hear you’ve had a great experience with both the device and our support team. Your encouragement means a lot to us, and we truly appreciate your support as we continue to improve 😊

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you value both the product and the support experience. Your kind words about our improvements and customer service mean a lot to us, and we truly appreciate your support 😊

Thank you so much for your continued trust and support over the past four years. We're delighted to hear that the device has provided valuable insights into your health and that our team has been able to support you along the way. It means a lot to us that you've chosen to upgrade to the Frontier X Plus. We truly appreciate your kind words and are grateful to be part of your health and fitness journey 😊

Thank you so much for your wonderful feedback and for being part of the Frontier community. We're delighted to hear that Poonam and the team were able to assist you promptly and make the replacement process smooth. Your kind words mean a lot to us, and we'll be sure to share them with Poonam. Thank you for your trust and support—we truly appreciate it 😊

Thank you for your feedback. We’d love the opportunity to better explain the app, the available metrics, and how the data is intended to be interpreted. One of our customer support agents will be reaching out to you shortly to understand your concerns and answer any questions you may have. We appreciate your feedback and the suggestions you've shared.

Thank you so much for the kind words! We’re thrilled to hear the device has helped you train with greater confidence and provided the peace of mind you were looking for. We truly appreciate your recommendation and are glad our team could help you get the most out of your Frontier X Plus 😊

Thank you so much for your kind words! We’re glad you’re enjoying the experience and truly appreciate your support 😊

Thank you for sharing your experience. We’re glad the issue is now resolved and appreciate your patience throughout the troubleshooting process. Also happy to hear Poonam could assist you along the way 😊

We’re really sorry to hear about your experience and understand your frustration. This is definitely not the experience we want you to have with the device. Our support team will be reaching out to you directly to review the connectivity concerns in detail and help work toward a resolution.

Thank you so much for sharing your experience! We’re really glad we could get everything sorted and that the device is working well for you now. Appreciate your kind words and support 😊

Thank you for sharing your experience! We’re really glad the team could help get things working again and appreciate your kind words about the support 😊

Thank you for sharing this! We’re really glad we could get a replacement to you quickly and that the support experience met your expectations. Wishing your wife all the very best, and we truly appreciate your kind words 😊