Freehippiespirit

Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand your frustration and concern. We sincerely apologize for the delay in dispatching your order placed on February 21. This is certainly not the level of service we aim to provide, and we understand how upsetting it must be to wait this long without receiving your item or clear updates. We also regret that this situation has led to a loss of trust in our brand. Please kindly note that we are not intending to mislead or disappoint our customers. Delays can occasionally occur due to high demand, processing issues, or logistics challenges, but we fully acknowledge that this should have been communicated more clearly and handled more promptly. We would genuinely appreciate the opportunity to make this right before any further action is taken. Please contact us with your order details so we can urgently review your case, provide an accurate update, and offer a suitable resolution, whether that be immediate shipment, replacement, or a full refund. We sincerely apologize again for the inconvenience and disappointment caused. Your feedback is taken very seriously and will help us improve both our operations and customer communication. Kind regards, Freehippiespirit

Dear Customer, Thank you for sharing your feedback. We are very sorry to hear about your disappointment and understand how frustrating this experience must have been. We sincerely regret that the product did not meet your expectations in terms of material and print quality. This is not the standard we aim to provide, and we take concerns like yours very seriously. We are continuously working to improve our fabric selection and printing processes so that our products better match the images and descriptions shown. We apologize for the negative impression this has caused. We would truly appreciate the opportunity to make this right for you. Please feel free to contact us with your order details so we can assist with a suitable solution, such as a refund or replacement. Your feedback is very important to us and helps us improve both our products and overall customer experience. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand how disappointing this must feel. We sincerely apologize that you have only received part of your order and are still waiting on the skirt and dress. In some cases, items may be shipped separately due to logistics arrangements, which can cause delays between deliveries. That said, we understand how frustrating this situation is and regret the inconvenience caused. We’re also very sorry to hear that the shorts did not fit as expected. Issues with sizing and elasticity are not the experience we want for our customers, and your feedback is extremely valuable in helping us improve our product quality and consistency. We would really appreciate the opportunity to make this right for you. Please kindly reach out to us with your order details so we can check the status of your remaining items and assist with a suitable solution, whether that be a replacement, refund, or alternative option. We sincerely apologize again for the disappointment caused and truly hope we can restore your confidence in us. Kind regards, Freehippiespirit

Dear Customer, Thank you for sharing your feedback. We are very sorry for the frustration and worry this experience caused. We want to sincerely clarify that we are not a scam. Recently, due to a store and warehouse relocation, some orders were delayed, which unfortunately affected dispatch times. We understand how upsetting it can be to wait weeks without a clear update. We also regret if our email responses did not meet your expectations. We are continuously working to improve our customer service and response times. It’s good to hear that your PayPal refund was processed successfully. For future reference, we encourage customers to reach out to us directly as well — we are always willing to resolve any order issues, including refunds or reshipments, promptly. We deeply apologize for the inconvenience and appreciate your feedback, which helps us improve our shipping and support processes. Kind regards, Freehippiespirit

Dear Customer, Thank you for your message, and we’re truly sorry for the frustration caused by the delay. Recently, we experienced a store and warehouse relocation, which unfortunately led to temporary shipping delays. We sincerely apologize that this affected your order and that you did not receive a timely update. We completely understand how concerning it is to wait without clear communication. Please rest assured, we are not a scam. Your order is real and in our system. The delay was due to operational adjustments during the move, not because we are ignoring customers. If your order has not yet been shipped, you are absolutely entitled to request a cancellation and full refund at any time. Simply contact us with your order number, and we will prioritize your request. If it has already shipped, we will provide you with the tracking details immediately. We truly apologize for the inconvenience and appreciate your patience during this transition period. Thank you for giving us the opportunity to address this. Kind regards, Freehippiespirit

Dear Customer, Thank you for your feedback. We are truly sorry to hear about your experience and the frustration this has caused. First, we want to sincerely say that we are not frauds, and we would never intentionally send the wrong item or color. From what you described, it is very possible that a warehouse packing error occurred, and you may have received the wrong color by mistake. If that is the case, we sincerely apologize. We fully understand how upsetting it is to receive something that looks different from the website — especially when the color itself is incorrect. That is not the experience we want for any of our customers. We also regret that you felt our customer service was nonexistent. If your message was missed or delayed, that is on us, and we are very sorry. We are continuously working to improve our response times and support process. Please allow us the opportunity to correct this. If you can contact us again with your order number and a photo of the item received, we will prioritize your case and work toward a proper resolution, whether that means a replacement, reshipment of the correct color, or another suitable solution according to our policy. We truly value your feedback and would appreciate the chance to make this right. Kind regards, Freehippiespirit

Dear Customer, Thank you for sharing your honest feedback. We are truly sorry to hear how disappointed and upset you felt after receiving your dress. We completely understand how frustrating it is to fall in love with a photo, feel excited about your purchase, and then find that the fabric does not match your expectations. That feeling of anticipation turning into disappointment is something we never want our customers to experience. Please know that we do not intentionally misrepresent our products. However, we recognize that there can sometimes be differences in fabric texture, lighting, or production batches that create a gap between the images and the final item. That said, your experience clearly shows that we need to continue improving — especially in ensuring our materials better reflect what is presented online. We are actively working on refining our fabric selection and strengthening quality control to deliver products that truly align with our advertised designs. We sincerely apologize for the frustration this has caused and would appreciate the opportunity to review your order and assist you with a solution. Your feedback is important and helps us do better. Kind regards, Freehippiespirit

Dear Customer, Thank you for sharing your feedback. We’re very sorry to hear that you were disappointed with the top you received. Regarding the tag, we would like to clarify that our items do include labeling. In some cases, depending on the design, the tag may be placed along the inner side seam rather than at the neckline, which can make it less noticeable at first glance. However, if your item truly arrived without any label, that is not standard and we would certainly like to investigate this further. We are also sorry to hear that the top did not look like the advertised photos. We do not intentionally misrepresent our products, but we understand that differences in lighting, screen display, fabric batches, or production details can sometimes create discrepancies. That said, your feedback is important and will be shared with our team for review. We are not a scam, and we are continuously working to improve our quality control and product presentation to better meet customer expectations. Please feel free to contact us directly with your order number and photos of the item received. We would truly appreciate the opportunity to review this and provide you with a proper solution. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing our designs and marketing, and we are very sorry to hear that the final product did not meet your expectations. We completely understand your disappointment regarding the fabric choice. Quality is incredibly important, and we hear you clearly. Our intention is never to compromise the spirit or authenticity of the style we represent. We are actively working on improving our material selection and exploring better fabric options to create pieces that not only look beautiful but also feel right to wear. We also sincerely apologize for the 6-week delivery time. International shipping and supply logistics can sometimes lead to longer transit times, but we understand how frustrating that can be — especially when expectations are high. Your feedback about fabric quality and overall product improvement is extremely valuable to us. We are continuously reviewing our production process to raise our standards and provide a better experience for our customers. We are truly sorry that this experience caused you to reconsider future purchases. We hope that as we continue improving our materials and service, we may have the opportunity to regain your trust in the future. Thank you again for sharing your thoughts with us. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you feel and that your excitement turned into frustration. We completely understand how upsetting it is to wait a long time for your order, only to receive items that do not meet your expectations. First and foremost, we sincerely apologize for the extended delivery time. Waiting months is not the experience we want for our customers, and we understand how unacceptable that must have felt. We are also very sorry that the dresses did not match what you expected based on the photos. Please know that we do not intentionally misrepresent our products. That said, your feedback clearly shows that there is a gap between presentation and the final item, and this is something we are actively working to improve — including better fabric selection, clearer product displays, and stricter quality checks. Regarding customer service, we are especially concerned to hear that you did not receive a response. That is not the level of support we aim to provide. Sometimes emails may be delayed or filtered unintentionally, but we take responsibility for any lack of communication and sincerely apologize. We are not ignoring our customers, and we are not a scam. We are a growing brand that is making continuous efforts to improve product quality, materials, and overall service. Honest feedback — even when difficult to read — helps us identify where we must do better. We would genuinely appreciate the opportunity to review your case and assist you with a return or refund according to our policy. Please reach out to us again with your order details so we can prioritize your request and work toward a resolution. We are truly sorry for the disappointment and frustration this experience has caused. Thank you for sharing your feedback — it will be taken seriously as we continue improving our products and service. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you felt when you received your dress. We understand how exciting it is to order something you’ve fallen in love with, and how upsetting it can be when the item does not meet those expectations. We want to sincerely clarify that we are not a scam. We are a small brand that is genuinely working hard to improve our products and materials. Over time, we have been making continuous efforts to use more suitable fabrics and refine our production process to create better-quality pieces for our customers. We are very sorry that the material, printing, and finishing did not meet your standards. Your comments regarding fabric quality and stitching are taken seriously and will be shared with our product team for review. Feedback like yours helps us identify where we must improve. Regarding your concern about false advertising, we would never intentionally misrepresent our products. However, we understand that differences in fabric texture, printing techniques, or screen display can sometimes lead to a gap between expectation and reality. That said, your experience clearly shows we still have work to do in aligning our product presentation with the final item. We would truly appreciate the opportunity to resolve this matter with you directly and find a fair solution. Please feel free to contact our support team with your order details so we can assist you further. We sincerely apologize for the disappointment this has caused and thank you for your honest feedback. We remain committed to improving and providing better products moving forward. Kind regards, Freehippiespirit

Dear Customer, Thank you for sharing your concerns with us. We’re very sorry to hear about the frustration caused by the delay in receiving a response, and we understand why this has led you to feel concerned about your order. Please accept our sincere apologies for the lack of timely communication. This is certainly not the experience we want for our customers. We want to assure you that we are not a scam, and we are committed to assisting our customers and addressing their requests as quickly as possible. If you wish to cancel your order, we would be happy to help review your request and advise on the next steps. We kindly ask that you contact us directly with your order details so we can assist you promptly and work toward a resolution. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to address your concerns. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your experience with us. We’re very sorry to hear that the dress you received did not meet your expectations and that this led to such disappointment. We sincerely regret that the item appeared different from the product images, including the colors, details, and finishing. We understand how frustrating it can be to wait for an order and then find that it does not reflect what you expected. Please accept our apologies for this experience. Regarding the refund offer, we’re sorry if the proposed solution did not feel fair or satisfactory to you. Our intention is always to work with our customers to find a reasonable resolution, and we regret that this was not achieved in your case. We understand your decision to raise the matter with PayPal and will, of course, cooperate fully through the appropriate process. Your feedback is extremely valuable to us and has been noted for internal review, particularly regarding product presentation and post-purchase support. This is not the impression we wish to leave, and we take concerns like yours seriously. Thank you again for sharing your feedback. We appreciate the opportunity to learn from this and improve our service going forward. Kind regards, Freehippiespirit

Dear Customer, Thank you for bringing this to our attention. We’re truly sorry to hear that you received a dress that was different from the one you ordered. We understand how disappointing and frustrating this must have been, especially when the error was not on your side. Please accept our sincere apologies for this mistake. Receiving an incorrect item is certainly not the experience we want for our customers. We also understand your concern regarding the return shipping costs, and we’re very sorry that this added to your frustration. Your feedback is extremely important to us. We will review this issue with our fulfillment team to help prevent similar mistakes in the future and to ensure clearer and fairer handling of return situations when an error occurs. We would very much like the opportunity to assist you further and work toward a fair resolution. Please contact us directly with your order details so we can review your case and help find an appropriate solution. Thank you again for sharing your experience. We appreciate your patience and hope we can make this right for you. Kind regards, Freehippiespirit

Dear Customer, Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration and disappointment you’ve faced regarding the dresses you received and the difficulties you encountered while trying to arrange a return. We sincerely regret that the items did not meet your expectations and that you felt dissatisfied with their quality. We also understand how upsetting it must be to feel ignored after making multiple attempts to contact us about a return — this is certainly not the level of service we aim to provide. Please accept our apologies if there was a delay or breakdown in communication. This does not reflect our intentions, and we take your concerns very seriously. Your feedback regarding both the product quality and the return process has been noted and will be reviewed internally so we can improve our customer support and policies. We would genuinely like the opportunity to resolve this matter for you. Please reach out to us directly with your order number, and we will work with you to review your return request and help find a suitable solution. Thank you again for bringing this to our attention. We appreciate your feedback and hope we can make this right for you. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your detailed feedback with us. We’re truly sorry to hear about your disappointment with the material, sizing, delivery time, and the difficulty you experienced when trying to arrange a return. We sincerely regret that the fabric and fit did not meet your expectations. We understand how frustrating it can be when an item feels stiff, poorly proportioned, or inconsistent in sizing, and we apologize for the dissatisfaction this caused. Your comments regarding the chest and body fit are especially important and will be shared with our product and sizing teams for further review. We also apologize for the extended delivery time. A two-month wait is certainly not ideal, and we understand how this added to your frustration. While some of our products are manufactured internationally, this should never result in unclear communication or poor customer service. We’re very sorry that you were unable to easily find return instructions or an address.please contact [email protected] This is not the experience we want for our customers. Please rest assured that our team can assist you directly with return options and provide the correct return information. We encourage you to contact us with your order details so we can help clarify the next steps and work toward a resolution. Thank you again for bringing these concerns to our attention. Your feedback is invaluable in helping us improve our products, delivery process, and customer support, and we genuinely hope to have the opportunity to make this right for you. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about your experience and understand how upsetting it must have been to feel disappointed by the items you received and the difficulty you’ve encountered while trying to process a return. We sincerely regret that the quality of the products did not meet your expectations. This is certainly not the experience we want for our customers, and we apologize if the materials and overall feel of the items came across as poor quality. Your feedback is being taken very seriously and will be reviewed with our product and quality teams. We are also very sorry to hear that you feel you’ve received no response regarding your return. Please rest assured that we are not a scam, and we are committed to assisting our customers. Delays in communication can sometimes occur, but that does not reflect our intention or our standards of service.If you have any questions,please contact [email protected] We would very much like the opportunity to resolve this for you. Please reach out to us directly with your order details, and we will do our best to assist you with the return process and work toward a satisfactory resolution. Thank you again for bringing this to our attention. We appreciate your feedback and hope we can restore your confidence in our service. Kind regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are very sorry to hear that the T-shirts you received did not meet your expectations. We sincerely regret that the items appeared different from the images on our website and that the material and print quality left you feeling disappointed. We understand how frustrating it can be to receive a product that does not reflect what you were expecting, and we’re sorry that this was your experience. Your comments regarding the fabric feel and print quality have been noted and will be shared with our product and quality teams for further review. We strive to present our products as accurately as possible, and feedback like yours is extremely important in helping us identify areas where we can improve — both in product presentation and quality control. If you would like assistance with a return, refund, or any other concern, please don’t hesitate to reach out to us directly. We would genuinely appreciate the opportunity to make this right for you. Thank you again for bringing this to our attention. Warm regards, Freehippiespirit

Dear Customer, Thank you for sharing your honest feedback with us — we truly appreciate you taking the time to let us know about your experience. We’re very sorry that the item you received did not meet your expectations. We understand how disappointing it must have been to feel that the material was thinner than expected. We would like to clarify that the sweater is made of cotton, not polyester. The printed design on the fabric can sometimes make certain areas feel thinner, and we apologize if this contributed to the impression of lower quality. We’re also very sorry that you experienced difficulty accessing our website and attempting to arrange a return. This is certainly not the experience we want for our customers. Your feedback is extremely valuable, and we will be reviewing both our product presentation and our customer support processes to ensure improvements. Thank you again for bringing this to our attention. If you still need assistance with your order or return, please feel free to reach out — we’re here to help and want to make things right for you. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your concerns with us — we truly appreciate you letting us know. We’re very sorry to hear that your order from 10/25/2025 has not yet shipped and that your refund request has not been addressed promptly. We completely understand your frustration, and we sincerely apologize for the inconvenience and lack of communication you experienced. Your feedback is extremely important to us. We will be reviewing what happened with both the shipping delay and the missed email responses so we can prevent this from happening again. You deserve timely updates and clear support, and we’re truly sorry we fell short. Thank you for giving us the chance to make things right. If there is anything still unresolved, please feel free to reach out — we’re here to help and want to ensure this is fully taken care of for you. Warm regards, Freehippiespirit