Most reviewers were let down by their experience overall. Customers frequently complained that the clothing received looked nothing like the advertised pictures, featuring poor quality prints and extremely cheap fabric. Consumers also experienced significant delivery delays, with many individuals waiting months for their packages to arrive and struggling to get any helpful response from the company.
The minority of people were satisfied with partial refunds provided by customer support after reaching out regarding poor quality items. A few other consumers also mentioned that the original product designs showcased on the website looked genuinely beautiful and attractive.
I ordered $100+ worth of crap, poor quality and took over a month to receive. Unable to get company to respond to my request for return information. I have tried for several days to get a response. Don’t do business with these Chinese.
Freehippiespirit 回复2025-08-18
Dear Customer,
Thank you for your feedback. We are very sorry to hear that your order did not meet expectations and that you've had difficulty reaching our customer service team.
Delays in shipping and lack of timely communication are frustrating, and we sincerely apologize for the inconvenience this has caused. We are currently working to improve our response times and customer support process to better serve all of our customers.
We also take concerns about product quality very seriously. If the items you received were not as expected, we absolutely want to help resolve the issue. If you are still seeking assistance with your return, please contact us again with your order number and we will do our best to support you promptly.
Lastly, we kindly ask that feedback remain respectful and focused on the issue at hand. Our team is made up of individuals from many different backgrounds, all working hard to create a positive experience for our customers.
Thank you again for your feedback — it helps us grow and improve.
Warm regards,
Freehippiespirit
I ordered 2 dresses from this company for $42USD each. The picture of the dresses were flowy and I thought they would be perfect for summer.
When I received the dresses, the material was cheap and stiff, not flowy at all. They felt heavy and boxy when I tried them on.
I emailed them and stated by issue. They responded offering me 20% refund on my order and to keep the product. I emailed them back and declined, saying they were not as advertised and were uncomfortable to wear.
Thank god I paid through PayPal with my credit card! I started a case with them and sent them copies of my email correspondences. The company sent me another email stating they would issue a full refund, but I would have to pay for shipping and provide them with a tracking number. They included a name and a very long, jumbled address in China. The name was to a person, not the company I purchased from (FreeHippySpirit) nor the company that was listed on PayPal (Magic Matrix Technology Co Ltd). When I googled the Matrix company, it wasn't a clothing store at all! When I googled the address they gave, nothing showed up as a business!
I contacted PayPal again and gave them the address they provided, told them of my Google searches and said I have to pay for shipping. Within an hour I received an email from PayPal stating I was being issued a full refund and closed the case.
Buyer beware!!!!
Freehippiespirit 回复2025-08-18
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry to hear that the dresses did not meet your expectations and for the frustration you experienced during the return process.
We understand how disappointing it must have been to receive items that felt stiff and heavy when you were expecting light and flowy summer dresses. This is certainly not the experience we want for our customers, and we apologize sincerely for the discrepancy between the advertised images and the actual product.
We also acknowledge your concerns about the return instructions and the confusion around the address and company name. We are actively reviewing our return process to ensure it is clearer, more transparent, and easier for our customers to navigate.
Although we are glad your issue was resolved through PayPal, we regret that it required that step. Your feedback is invaluable and helps us improve both our products and our service.
Thank you again for bringing this to our attention.
Warm regards,
Freehippiespirit
BUYER BEWARE! The first shirt I received was the wrong size. They wouldn't allow me to exchange for the correct size until I paid another $9.99 shipping fee. Then they sent the wrong size again! Also, quality is much worse than appears online.
UPDATE: Customer Svc offered me only $16 refund. So I lost more than $50. Again, do NOT use this company!
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We are truly sorry to hear about the repeated sizing issue and the frustration caused by the additional shipping fee.
Receiving the wrong size not once but twice is completely unacceptable, and we sincerely apologize for the inconvenience and disappointment this has caused. We also regret that the quality of the item did not meet your expectations based on the images shown online.
Please know that we take your experience seriously and are actively working with our fulfillment and quality teams to prevent similar issues in the future. We understand how important accurate sizing and clear communication are for a positive shopping experience.
If you have not yet done so, we encourage you to contact our customer service team with your order number and details so we can further assist you in resolving this matter appropriately.
Thank you again for your feedback — it helps us improve.
Warm regards,
Freehippiespirit
Item was not as pictured. The sleeves were too long. They would not send me a return label and would refund 25% of item. I will never order from this company again. Please check reviews of site before you order.
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We sincerely apologize that the item you received did not match the photo and that the fit—especially the sleeve length—was not as expected.
We also regret that your return experience was frustrating. Our current return policy may not have met your expectations, and we are truly sorry for any inconvenience this has caused. We understand that offering only a partial refund in such cases can be disappointing.
Please be assured that we are reviewing our policies and procedures to improve both transparency and customer satisfaction. Your feedback is extremely valuable in helping us move in that direction.
If there is anything further we can do to assist or make this right, please feel free to reach out to our customer service team with your order details.
Warm regards,
Freehippiespirit
Ordered 3 tops all size S. Very disappointed with the quality of the material. One of the tops was huge and would be a large fit. If you expect the items to be like the pictures on the website you will be disappointed.
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We sincerely apologize that the items you received did not meet your expectations in terms of material quality and sizing.
We understand how frustrating it can be when the fit is inconsistent and the product does not match what was shown on our website. Your experience is not what we want for our customers, and we are very sorry for the disappointment caused.
Sizing can sometimes vary slightly between styles, but we are currently reviewing this issue with our team to ensure greater consistency and accuracy in our size guides and product descriptions.
If you’d like assistance with a return or exchange, please don’t hesitate to contact our customer service team with your order number and any relevant photos — we’ll be happy to help.
Your feedback is very valuable to us as we work to improve both our products and your overall experience.
Warm regards,
Freehippiespirit
I ordered (2 ) "Linen" blouses with embroidery lace, what I received was not linen and Very CHEAP looking blouses that have a printed design on cheap material.
I paid $36 each they are a rip off!
Definitely false advertisement, sad you can't trust these people, I had picked several other items and decided to wait until I got these items, so glad I didn't waste more money
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We sincerely apologize that the blouses you received did not meet your expectations in terms of fabric quality and design.
We understand how frustrating it must be to receive items that do not match the product description or photos, especially when you were looking forward to purchasing more. We are truly sorry for the disappointment and the inconvenience this has caused.
Please be assured that we take concerns about product quality and advertising very seriously. We are currently reviewing this item with our production and listing teams to ensure greater accuracy in our product representations.
If you are open to it, we would appreciate the opportunity to resolve this issue. Please contact our customer service team with your order number and photos of the items received so we can assist you further with a refund or return.
Thank you again for your honest review. Your feedback helps us improve.
Warm regards,
Freehippiespirit
Appalling company obviously in China as it took over 2 months to arrive and when it did it was nothing like the item I had ordered. I wish people knew about this company before they placed orders. I suspect if I ask to return it they will be very slow and difficult. That is exactly what they rely on.
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear that your experience with our company did not meet your expectations.
We sincerely apologize for the long shipping time and for the item not matching what was shown on our website. We understand how disappointing and frustrating this must be, especially after waiting so long for your order.
We also recognize your concern regarding the return process. While we are an international company and shipping times may vary, we are committed to making our return process as smooth and fair as possible. If you wish to initiate a return, please contact our customer service team with your order number and a photo of the item received—we will do our best to assist you promptly.
Your feedback is important to us, and we are taking it seriously as we continue working to improve both our service and product quality.
Warm regards,
Freehippiespirit
OMFG
Scammed again. Items went straight into the give away. They do not look AT ALL like the pictures! Different style, different FABRIC. Cheap cheap cheap
Shame on them.
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We are truly sorry to hear about your disappointing experience with your recent order.
We sincerely apologize that the items you received did not match the photos or descriptions shown on our website. We understand how frustrating it must be to receive products that feel completely different in style and fabric, and we take your concerns very seriously.
Please know that your feedback has been shared with our product and quality control teams for further review. This helps us identify any inconsistencies and work toward improving accuracy in our listings.
If you are open to it, we would like the opportunity to make this right. Kindly contact our customer service team with your order number and photos of the items received so that we can look into a possible refund or resolution.
We appreciate your honest review, and we are committed to doing better.
Warm regards,
Freehippiespirit
Still waiting on my order. I ordered 5 tops and spent $143. Wishing I had checked reviews first. 8/11/25
I did receive my order. The tops were not the best quality material wise but I will try them. Once they are washed I will have to see.
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We sincerely apologize for the delay in receiving your order and for any frustration this has caused.
We completely understand your concern, especially after placing a larger order. Please know that shipping times may vary depending on the destination and logistics, but we are actively working to ensure that all orders are fulfilled as quickly as possible.
We also understand that reading reviews after placing an order may raise some concerns. Please rest assured that we are committed to delivering quality products and improving our service based on customer feedback.
If you have not yet received your shipping confirmation email with the tracking number, please reach out to our customer service team with your order number so we can assist you further and provide an update on the status of your shipment.
We truly appreciate your patience and your feedback, which helps us improve our service.
Warm regards,
Freehippiespirit
Not what I ordered. Color not as shown. Not vneck as shown Very disappointed. Would like refund. Thank you
Freehippiespirit 回复2025-08-12
Dear Customer,
Thank you for your feedback. We sincerely apologize that the item you received did not match your expectations in terms of color and design.
We understand how disappointing it must have been to receive a product that was not as described, and we are truly sorry for the inconvenience caused. Please know that we take such matters seriously and are continuously working to improve the accuracy of our product listings and quality control.
To assist you further, we kindly ask that you provide your order number and a photo of the item you received. Once we have this information, our team will be happy to review your case and assist with a return or refund as appropriate.
We truly appreciate your patience and your feedback, which helps us improve our service and provide a better experience for all our customers.
Warm regards,
Freehippiespirit
As others stated, I wish I would have read the reviews before buying. And returning costs as much as products. The two tops I bought, along with the “free gift jewelry” went straight into the donate pile. The products are nothing like they look online (colors, fabric - I didn’t bother to try them on). Cheaply constructed, cheap fabric, UGLY.
AND - the customer service was HORRIBLE. Too long to describe - they were NOT helpful in finding my order or answering my questions, and after MULTIPLE MULTIPLE emails - they finally sent my order number (I didn’t not receive an email with receipt with order number) the number was not accepted in the tracking field (I checked for accuracy a few times). TERRIBLE experience all around. Suffice it to say, I won’t be ordering again.
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for your feedback. We sincerely apologize for the frustrating experience you had with both the products and our customer service.
Please note that the order number and the shipping tracking number are different. You can only track your shipment once you receive the shipping confirmation email with the tracking number. We understand that our support team has been busy, but we are working hard to respond to all inquiries as quickly as possible.
We truly appreciate your patience and your feedback, which helps us improve our service.
Warm regards,
Freehippiespirit
WOW--sure wish Id had read these reviews before ordering from them!! The clothing is junk! Material, colors, fit, everything is different than the pictures. When I was going to return, the post office quoted me $88.00 to return to China! I hope people read this before ordering from this website.
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for your feedback, and we're truly sorry to hear about your disappointment. We understand how frustrating it is when an item doesn't meet expectations, and we regret that the return process was not more convenient for you.
we recognize this can create challenges. We're actively working on better solutions to simplify returns for our customers.
We appreciate your input, as it helps us improve both our product quality and customer experience. If there's anything we can still assist you with, please don’t hesitate to contact our support team.
Warm regards,
Freehippiespirit
not at all as described, printed fabric instead of embroidered as in the picture
very long shipping time
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that the item you received did not match your expectations. We understand your frustration, especially regarding the difference between printed and embroidered designs and the shipping time.
We do our best to clearly describe and photograph each product, but we’ll be reviewing this listing to ensure it’s accurate. We’re also working on improving our shipping processes for a better customer experience.
If you haven’t already, please reach out to our support team — we’d like the chance to assist you further.
Warm regards,
Freehippiespirit
Very poor quality clothing is garbage. Don't let the pictures fool you.
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for your feedback. We're truly sorry to hear that the quality of your order did not meet your expectations. We work hard to ensure our product images and descriptions are accurate, and we're actively working to improve both product quality and customer experience.
Your input is appreciated and will help us do better moving forward. If you'd like assistance with your order, please don't hesitate to contact our customer support team.
Warm regards,
Freehippiespirit
The mens shirts are garbage - polyester/nylon, don’t look anything like the picture shown and extremely small. When I contacted for refund they indicated I had to ship back to China, not the US NY entity address shipped from. Needless to say I have 2 shirts I had to eat the cost on. Buyer beware!!
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for your feedback, and we're very sorry to hear about your experience. We strive to provide clear product descriptions and sizing information, and we regret that the shirts did not meet your expectations.
Regarding returns. We acknowledge this can be inconvenient and are actively exploring better solutions.
Your concerns are important to us, and your feedback will help us improve both our products and customer service experience.
Warm regards,
Freehippiespirit
I ordered a T-shirt . Poorest quality imaginable. Faded, blurry print on cheap synthetic fabric. Doesn’t look at all like the artsy, exotic prints on their website. Appears to be no way to return it. Went right in the Goodwill pile, but not sure they’d even want it.
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for your feedback. We’re very sorry to hear that the T-shirt you received did not meet your expectations. We aim to offer unique, high-quality designs, and we regret that your experience fell short of that promise.
Our items are often made from cotton blends, and we understand that print clarity and fabric feel are important. We will be reviewing this product to ensure it matches our standards and online representation.
If you haven’t already, please contact our customer support team — we’d like the opportunity to make things right.
Warm regards,
Freehippiespirit
I ordered pants from Free Hippie Spirit because their ads look so enticing and of good quality. Don’t fall for it. It’s paper thin junk from china. Their advertising is very misleading and I’m sorry I spent my hard earned money on a piece of junk.
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for your feedback. We are committed to customer satisfaction and are continuously working to improve the quality of our products. We appreciate your patience as we strive to resolve this matter and ensure your satisfaction.
Your input is invaluable in helping us enhance our offerings, and we will take it into consideration as we move forward.
Warm regards,
Freehippiespirit
The item I ordered was said to be cotton but FINALLY arrived and shirt was a horrible shiny polyester blouse. Awful. I’ll never buy from you again. Looks NOTHING like what you described and did not match item description. I emailed customer support. I won’t hold my breath
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for sharing your experience. We apologize for any confusion regarding the item you received. Please note that most of our clothing is made from a cotton blend (typically 70% cotton with other materials), and the product description does mention this blend. It is not made of polyester.
We appreciate your feedback, and we are looking into this to ensure our descriptions are as clear as possible. Our customer support team has received your email, and we will make every effort to resolve this for you as quickly as possible.
Thank you for your understanding.
Warm regards,
Freehippiespirit
I ordered a shirt from this company and…I am very disappointed with what I got
I ordered a shirt from this company and what I received in the mail was not at all what was advertised on the website. The picture on the website showed a lightly quilted button down cotton top. What I received is a polyester top with similar pattern but the colors bleed into each other. It is a very poor replica of what is advertised. Whoever made this shirt didn't even have the courage to put their name in it as it has no tags or "made in" tags. Highly disappointed.
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the shirt you received did not match your expectations or the online description. This is certainly not the experience we want for our customers.
Please note that many of our items are made from cotton blends, and product descriptions reflect that. We will review this listing to ensure it clearly represents the item. As for the missing tags, we understand your concern and will look into it with our production team.
We appreciate your feedback and would be happy to assist you further. Please don’t hesitate to contact our customer support team so we can work toward a resolution.
Warm regards,
Freehippiespirit
I ordered a dress and a sweater from Hippie Spirit. Neither one looked anything like the pictures online. They look cheap.
Freehippiespirit 回复2025-07-28
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the dress and sweater did not meet your expectations. Our goal is to provide products that closely match their online descriptions and photos, and we regret that we fell short in this instance.
Your comments are valuable to us as we continue to improve the accuracy of our product representations and overall quality. If you haven’t already, please reach out to our customer support team — we’d like the opportunity to make things right.
Warm regards,
Freehippiespirit
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