Freehippiespirit

Dear Customer, Thank you for sharing your honest feedback with us — we truly appreciate you taking the time to let us know about your experience. We’re very sorry to hear that the item you received did not match your expectations, especially in terms of quality, style, and material. We understand how disappointing that must have felt, and we sincerely apologize that the product did not reflect what you saw in the photos. Thank you as well for mentioning the discount we offered. While we’re glad we could provide a partial resolution, we completely understand that it didn’t fully make up for your experience. Your feedback is extremely valuable, and we’ll continue working hard to improve both our product quality and the accuracy of our advertising so customers can shop with confidence. We truly appreciate your honesty and the opportunity to learn from this situation. If there’s anything further we can assist you with, please feel free to reach out — we’re here to help. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your follow-up review — we truly appreciate that you acknowledged the partial refund and the steps we took to resolve your concern. We’re very sorry again that the original quality of your items did not meet your expectations, and we completely understand your continued disappointment. Your feedback is extremely valuable to us, and we’ll continue working hard to improve both our product quality and communication to ensure a better experience for all our customers. Thank you for giving us the opportunity to make things right, even in part. We truly appreciate your honesty and the chance to learn from your experience. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your experience — we’re truly sorry to hear that you were disappointed with both the quality and fit of your recent order. We completely understand how frustrating it must be to receive items that don’t match the descriptions or sizing expectations, and we sincerely apologize for the inconvenience and disappointment this caused. Please know this is not the experience we want for any of our customers. Regarding returns, while some of our fulfillment centers are located overseas, we never want return shipping costs to feel unreasonable or discouraging. We’re currently reviewing our return policy to make it clearer and more customer-friendly. In the meantime, we’d like to take another look at your case — if you could please contact us again and include your order number and reference this message, we’ll prioritize your request and do our best to find a fair resolution. Thank you again for bringing this to our attention. Your feedback is invaluable and helps us improve both our product quality and customer service processes. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your experience — we’re truly sorry to hear that you were so disappointed with your recent purchase and the overall experience with our store. We completely understand how upsetting it must be to receive an item that doesn’t look or feel as expected, and we sincerely apologize for any frustration this has caused. Please know that this is not the experience we want for any of our customers. To clarify, Free Hippie Spirit is a genuine, independent brand — not a scam — and we take such concerns very seriously. We’re currently reviewing your feedback with our production and quality teams to understand where this issue occurred and to ensure our product photos and descriptions more accurately represent the items we ship. We’re also very sorry to hear that your previous emails went unanswered. That’s not acceptable, and we’re actively improving our response system to ensure that no messages are missed. If you could please contact us again and include your order number or confirmation email (and mention this message), we’ll make sure your case is prioritized for resolution — whether that’s a refund, replacement, or another solution that works best for you. Thank you again for bringing this to our attention. Your feedback helps us greatly in improving both our quality control and communication. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your feedback — we’re truly sorry to hear that you were disappointed with the material and overall quality of your tee. We completely understand how frustrating it must be to receive an item that doesn’t meet your expectations, especially if you were expecting 100% cotton. Please accept our sincerest apologies for the confusion and inconvenience caused. To clarify, some of our apparel is made with blended or specialty fabrics designed for softness and stretch, but the product description should always make that clear. We’re currently reviewing this listing to ensure it accurately reflects the material used. Regarding returns — we absolutely want to make things right. While our fulfillment partners are located in several regions (including China), our customer support team can still assist you directly with exchange or refund options. If you could please email us again with your order number and include this message, we’ll prioritize your case and help resolve it as quickly as possible. Thank you again for your feedback. We truly appreciate your input — it helps us improve both our product descriptions and customer experience. Warm regards, Freehippiespirit

Dear Customer: Thank you so much for sharing your feedback – we sincerely apologize for your recent order experience and the communication issues. We fully understand how disappointing it can be to not receive any updates for an extended period after ordering your desired item, especially after multiple attempts to contact you. We sincerely apologize for the delay and the lack of timely response to your previous messages. Please note that our customer support service is only available via email. We are currently investigating why your previous email was not delivered or not responded to promptly. We certainly do not want our valued customers to experience such problems. If you could resend your email to our customer service team, including your order number or confirmation information, and mentioning the content of this email, we will ensure your issue is prioritized and we will send you a shipping update as soon as possible. Thank you again for bringing this issue to our attention. Your feedback helps us improve our communication and service, and we sincerely appreciate your patience and understanding. Sincerely, Freehippiespirit

Dear Customer, Thank you for taking the time to share your experience — we’re very sorry to hear about the issues you’ve encountered with your recent order. We completely understand how frustrating it must have been to wait an extended period for your item, only to be disappointed by the quality and then struggle to get support. Please accept our sincerest apologies for the inconvenience and confusion caused. To clarify, we do not currently operate a 1-800 phone line — our official and only customer support channel is via email. We’re sorry if there has been any misunderstanding, and we are actively looking into how your order was not found in our system despite the confirmation emails you've received. That’s certainly not the experience we want for any of our customers. If you are still seeking assistance, please email us again and include any reference numbers or screenshots you have, and mention this message so we can prioritize your case and assist you as quickly as possible. Thank you again for your feedback — it’s deeply appreciated and helps us improve both our service and communication. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your experience — we’re truly sorry to hear that your recent order fell short of expectations. We understand how frustrating it must have been to wait an extended period for your delivery, only to be disappointed by the quality and fit of the blouses. That is not the experience we want for any of our customers, and we sincerely apologize. We take your concerns about product misrepresentation and material quality very seriously. We are currently investigating the listed items to ensure our descriptions match what’s delivered — and to hold our suppliers to higher standards moving forward. It’s also deeply concerning to hear that you were unable to get in touch with our customer service team. Please know that we are reviewing our support processes to make sure no messages go unanswered and that all customers can reach us more easily. We understand your frustration and respect your decision, though we do hope to regain your trust in the future. If you are open to it, please email us again and reference this message so we can prioritize your case and do our best to make this right. Thank you again for your feedback — your voice helps us improve. Warm regards, Freehippiespirit

Dear Customer, Thank you for reaching out and sharing your experience — we are genuinely sorry for the distress and inconvenience this has caused you, especially during such a difficult time. We cannot begin to express how deeply sorry we are that your order did not arrive in time for your best friend’s funeral. We understand how important this was, and the failure to deliver — especially with expedited shipping — is unacceptable. We also regret that you received no response to your inquiry and had no way to reach someone directly. Please know that your situation is not being taken lightly. We are currently investigating both the delay and the lack of communication from our support team, and we are committed to ensuring this does not happen to any future customers. We completely understand your frustration and disappointment. While we know we cannot undo the emotional impact or timing failure, we would still like the opportunity to make this right. If you're willing, please email us again and reference this message — we will personally ensure your case is prioritized and addressed promptly. Thank you again for bringing this to our attention. With sincere apologies, Freehippiespirit

Dear Customer, We’re truly sorry to hear that your experience fell so far below expectations, and we appreciate you taking the time to share this honest feedback. We understand how frustrating it must have been to receive items that felt cheaply made and not worth the cost. That’s certainly not the impression we want to leave, and we regret that the products didn’t meet your standards. Regarding returns: while we do partner with fulfillment centers in multiple countries, our current policy does require returns to our primary facility in China — and we know that international shipping costs can feel unreasonable. We're actively reviewing this process to make returns easier and more fair for our customers in the future. The 20% refund offer was intended as a way to reduce your inconvenience, but we hear you loud and clear — that solution didn’t feel appropriate given the quality issues, and for that, we sincerely apologize. We know we’ve lost your trust, but please know your feedback is helping us improve. Our team is already reviewing product quality control standards and working toward more transparent and customer-friendly policies. If there's anything further we can do to make this right, don’t hesitate to reach out and reference this message. We’d like the chance to do better. Warm regards, Freehippiespirit

Dear Customer, We’re truly sorry to hear that your order didn’t match your expectations, and we appreciate you taking the time to share your experience. We understand how disappointing it must have been to receive items that looked and felt so different from what was shown in our ads — especially when it comes to fabric weight, texture, and sizing. That’s absolutely not the kind of experience we want for our customers, and we regret that this purchase left you feeling unhappy. The inconsistency in sizing is particularly concerning, and we’ve already flagged this with our production team to review for quality control. Accurate presentation and reliable fit are essential, and we know we missed the mark here. Please know that your feedback is not being taken lightly. We’re actively working to improve both our product descriptions and our sizing accuracy to ensure a better shopping experience. If you’re open to it, we’d like the chance to make this right. Please reach out to our customer service team, referencing this message, and we’ll do our best to assist you further. Thank you again for helping us do better. Warm regards, Freehippiespirit

Dear Customer, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback — even though we regret that your order fell so far short of expectations. We understand your disappointment with the long wait, the quality of the dress you received, and especially the lack of communication from our customer service team. That is absolutely not the standard we aim to uphold. Waiting over a month for an item, only to receive something that feels entirely different from what was advertised, is understandably frustrating. We also hear your concerns about product origin and quality. While we work with global partners to offer a range of designs, we know that transparency and craftsmanship must come first — and it’s clear we missed the mark here. The issue with the unfinished hem is particularly concerning and has already been flagged with our production team for immediate review. Please know that your experience is not being dismissed. We are actively reviewing our support response times and fulfillment process to ensure this doesn’t happen again. If you're still open to it, we would love the opportunity to make this right. Please reach out again and reference this message — we’ll prioritize your case. Thank you again for holding us accountable. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your feedback, even though we’re truly sorry to hear that your experience with us was such a disappointing one. We sincerely apologize for the long wait and for the frustration caused by the timing of your cancellation request and the subsequent shipment. We understand how upsetting it is to feel like your concerns were not addressed in a timely or transparent manner. It’s equally disappointing to hear that the item you received did not reflect the quality or appearance you expected. We strive to represent our products as accurately as possible, and your comments have been shared with both our design and marketing teams for immediate review. Our goal is to build a brand rooted in honesty and creativity — and we recognize that in your case, we’ve fallen short. We appreciate you holding us accountable and want you to know your experience is being taken seriously. If you haven't already reached out to our customer service team, we’d encourage you to do so — we’d like the chance to make this right. Warm regards, Freehippiespirit

Dear Customer, Thank you for reaching out and sharing your experience — we truly regret that your order journey has been anything but smooth. We sincerely apologize for the delay in shipping and understand how frustrating it must have been, especially when the timing was important for a special event. It’s certainly not the experience we aim to provide. While your shipment did go out shortly after your cancellation request, we recognize that this timing only added to your disappointment. We’re also sorry to hear that you’ve come across reviews that have further shaken your trust in our brand. Please know that we take every piece of feedback seriously — both in terms of shipping logistics and product quality. We are actively reviewing our fulfillment process to prevent delays like this in the future. We never want any of our customers to feel let down or misled, and we are genuinely sorry that this was the case for you. If you have not yet received your item or are unsatisfied when it arrives, our customer service team would be more than willing to assist with a resolution. Your trust matters deeply to us, and while we clearly missed the mark this time, we’re grateful you brought it to our attention. Warm regards, Freehippiespirit

Dear Customer, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our product fell short of expectations. We understand your frustration regarding the material quality and construction, and we regret that the item did not match the images or the spirit you were expecting. Your comments have been passed on to our production and design teams for urgent review, as we strive to align our product listings more accurately with what customers receive. While we’re relieved to know our customer service team was able to resolve the issue with a refund, we never want any of our customers to feel misled or disappointed. Your remark about cultural authenticity has also been noted — we aim to celebrate a lifestyle that values peace, creativity, and honesty, and we recognize the importance of staying true to that vision. Your feedback is not only heard — it’s valued. Thank you for holding us accountable. Warm regards, Freehippiespirit

Dear Customer, Thank you for bringing this to our attention. We sincerely apologize for the delay in shipping and for the disappointment upon receiving your order. We understand how frustrating it is when a product does not match expectations — especially after a long wait. Your concerns regarding the accuracy of our website images and the return process are being taken seriously. We've shared this feedback with both our logistics and quality control teams to ensure improvements are made. We’re also very sorry to hear that you’ve had trouble processing a return and that PayPal has not provided a resolution. Our customer support team will be reaching out directly to assist you further and ensure you’re not left without a solution. Please know that we are committed to doing better and greatly appreciate your feedback as it helps us improve both our products and service. Warm regards, Freehippiespirit

Dear Customer, Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in your order and the frustration it has caused — especially given the amount spent and the time that has passed. We completely understand how concerning it is when there is no clear update on a delivery, and we’re sorry that our previous communication did not provide the reassurance or resolution you were seeking. This is not the level of service we aim to provide. Please know that we take situations like this very seriously. If you have not yet received a full resolution, we strongly encourage you to contact our customer service team again with your order number so we can escalate the matter and assist you further — whether that means tracking your order or processing a refund if appropriate. We truly regret the inconvenience and disappointment this has caused, and we appreciate your patience as we work to make things right. Warm regards, Freehippiespirit

Dear Customer, Thank you for sharing your experience. We are truly sorry to hear that the quality of the items you received did not meet your expectations and that they did not reflect what was advertised. We understand how disappointing it is when a product doesn’t align with the images or descriptions online, and we sincerely apologize for that. We are actively reviewing our product listings and working closely with our suppliers to ensure greater accuracy and consistency. Regarding returns, we recognize that international return shipping can be costly and inconvenient. We are currently evaluating more customer-friendly solutions to improve this process in the future. Your feedback is important, and we regret that your experience led to frustration. We appreciate you bringing this to our attention and will continue working to improve. Warm regards, Freehippiespirit

Dear Customer, Thank you for your feedback. We're truly sorry to hear that you were disappointed with your order and found the items to be of poor quality. We understand how upsetting it can be to feel that a purchase did not meet your expectations, and we apologize for any frustration caused. We are continuously working to improve the quality of our products and the clarity of our return process to better serve our customers. If you’re still in need of assistance with your order, we encourage you to reach out to our customer service team with your order number so we can do our best to help. We appreciate your feedback, as it helps us grow and improve. Warm regards, Freehippiespirit

Dear Customer, Thank you for your honest feedback. We’re very sorry to hear that the item you received was not as expected, both in material and print quality. We understand how frustrating it is when a product doesn’t match the online images, and we sincerely apologize for the disappointment. Your comments regarding the fabric and the print have been shared with our quality control team for immediate review. While we're glad to hear that our customer service team responded to your inquiry, we recognize that the cost and inconvenience of returning an item internationally can feel unfair. We are currently working on improving our return process to make it more accessible and transparent for our customers. Please know that we take accusations of dishonesty seriously. Our goal is never to mislead, and your feedback helps us hold ourselves to a higher standard. Thank you again for bringing this to our attention. Warm regards, Freehippiespirit