Thanks for your review! We're thrilled that you had a great experience using Freightos and the updates and communications were great. We hope to see you again for your next shipment!
这是我第一次组织来自中国的货运。来自 Unicargo 的 Adam 非常有帮助,他帮助我完成了整个过程,让我安心无忧。他一直密切关注货物直至交付,并且总是非常及时地进行沟通。
Freightos 回复2025-05-25
Thank you for the great review - we love hearing smooth shipping stories - especially from 1st time shippers! Hope to see you back at Freightos for your next shipment.
Hi there, Sorry to see that you had trouble searching for quotes. Our customer support team are always available to help if you get stuck - either on live chat or on a video call. Most of our users are usually able to search and compare shipping quotes super fast - and we try our best to make our platform as easy to use as possible. Wishing you smooth shipping in the future.
We're sorry this shipment didn't go as planned. I've looked into it and see that our customer support team and your freight forwarder have both been in touch about the discrepancy of dimensions with your cargo, and how the weight was updated. Wishing you smoother shipping in the future.
Thanks for your review! I checked with our support team and don't see a record of you reaching out to Freightos, so I assume you are referring to your forwarder. We recommend reaching out to them again - you can do this easily on the live chat messenger directly from the Freightos platform, and hopefully you'll have the refund reflected soon.
We're sorry that your recent shipment didn't go well. I can see on your account that our support team have been in touch with you. Wishing you smoother shipping in the future.
Thank you for the fantastic review! We're so happy you had a great experience and had good communication and follow-up throughout your shipment. We hope to see you back for your next shipment!
Thanks for your review. We're thrilled you found it an easy process from beginning to end. And yes its great advice to have all the relevant paperwork ready - it really helps ensure a smoother shipment. Thank you!
We're so pleased to hear you had such a great shipping experience! We aim to make shipping as smooth as possible, so we're thrilled that this was your experience. We hope to see you again.