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餐厅和酒吧

Freshly

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200 条评价

4.5200 条评价
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关于 Freshly

数据更新
网站
freshly.com
分类
餐厅和酒吧
所在地
美国
状态
待认证
差评回复率
45%(10/22 条)
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商家自述

厨师准备的健康餐点送到您家门口。

以上内容由商家自行提供,未经平台核实。

Freshly靠谱吗?

Freshly(freshly.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 200 条用户评价,属于餐厅和酒吧分类,口碑优秀。87% 的评价为 4 星及以上,7% 为 1 星;商家回复了 45% 的差评。数据最后更新于 2026-08-11。

用户怎么说

快速过期日期/冻结说明

联系客服收到了5份3天内过期的餐食(我想要一整周的餐食)。帕特帮助指导如何冷冻和重新加热食物。我让他知道包装上没有这些信息。他非常擅长客户服务并且效率很高。 值得注意的是,很难在网站上找到如何联系客户服务。 我建议寄送不会很快过期的餐食,或者在包装上注明冷冻和重新加热说明。谢谢。

Freshly 回复2022-02-11

We're so happy to hear how Pat was able to help out! Your thoughts are appreciated, and we'd be sure to share this with our team!

客户服务

我最近联系了客户服务部,询问一直存在的运输错误。哈珀为人友善、善解人意、反应敏捷、果断果断。由于给我带来的不便,我还获得了 10 美元的信用额度,这是我没想到的,因为这是运输公司的错误,而不是 Freshly 的错误。这是一个非常令人愉快的惊喜。哈珀在客户服务方面给予五颗星(满分五颗星)!

Freshly 回复2022-02-12

Hi Madison, thanks for letting us know about this -- we're always finding ways to improve our service and to avoid issues like these but we're happy that Harper immediately sorted this out. We appreciate you! Thanks again!

始终良好的客户服务

我以为我还有时间编辑订单,但我刚刚错过了截止时间。哈维帮助了我。我真的很感激。

Freshly 回复2022-02-12

While we're sad that you're unable to update your meals, we're glad that Harvey gave you a great customer service experience, Emeline. We really appreciate your feedback!

不久后将帮助更改我们的订单。

截止日期过后不久,威尔就帮助我们更改了订单。非常友善,有礼貌,五分之五的人会再次寻求帮助。

Freshly 回复2022-02-12

Hi Donald, we're pleased to hear that Will was able to help you immediately. Know that your Freshly fam's always here to assist you! Thank you so much for the 5 stars!

我的经历很棒

我的经历很棒。 我吃的饭菜是我们不喜欢的,但我无法在截止日期前更改。 帕特为我处理了一切,并确定了未来的订单。 这是一次非常好的经历。 谢谢

Freshly 回复2022-02-12

Hi Sue, thank you for rating us! We're happy to hear that you're enjoying so far -- we'll be sure to share your kind words with Pat. Thanks for being a part of Freshly!

优秀的客户服务

出色的客户服务 - 哈维提供了出色的客户服务 - 非常风度翩翩且友好,能够解决我的问题!

Freshly 回复2022-02-10

Wow! We are very happy to know about this, Frances -- know that your Freshly fam's always here to help you! Thanks again.

我需要取消发货,而我的……

我需要取消一次发货和我的 2 件不同的订阅,查克能够处理它并帮助我。 我对他的客户服务技巧非常满意:)

Freshly 回复2022-02-10

Hi Kristine! We appreciate your review and the 5-stars! We're sad to hear about your cancellation but we hope that we can cook for you again someday, thanks again for being part of the Freshly fam!

PAT 在帮助我方面做得非常出色……

PAT 非常出色地帮助我纠正了错误的收费。 感谢帕特高效、乐于助人的努力。 干得好!

Freshly 回复2022-02-10

Hi Terri! While we're sorry about the inconvenience that happened, we're so happy that Pat sorted this out immediately for you. We're really grateful for your feedback!

Pink 是帮助我的人,他们是……

Pink 帮助了我,他们非常乐于助人。这是我使用该服务的第二周,我把事情搞得一团糟。 Pink 在纠正我的错误并使事情恢复到我需要的方面非常有用,然后向我解释了一切。 Pink 真的很有帮助,我非常感谢他们出色的客户服务。

Freshly 回复2022-02-10

Hi Michelle! Thanks for giving us 5 stars. We'll be sure to share your amazing words with Pink. This really made our hearts melt -- we really appreciate it!

订阅推荐积分

你好。我的儿子是顾客,他告诉我Freshly。然后我开始订阅,将于 2 月 16 日交付。然后我发现了推荐计划。因此,我联系了你们的支持团队并与 Jamie C. 聊天,他能够将积分应用于我的儿子和我的订阅。我非常感激,杰米很棒。

Freshly 回复2022-02-08

Hey Andrea, we're so happy to hear that our team was able to assist you with taking advantage of our referral program discount. You could also refer your friends and other family members should you like to enjoy more discounts while ordering from us. Thanks and welcome to the Freshly Fam!

饭后我需要换餐。

我需要在截止日期后换餐,史黛西非常乐于助人,而且做得很快

Freshly 回复2022-02-09

Thanks for dropping this amazing review, Nic! We're elated to hear that Stacey made changing your meals super easy and quick. We'll be sure to share your kind words with her. Thanks again for the 5-star rating!

PJ 非常有帮助

PJ 非常有帮助。我的第一笔订单没有在上周五收到,并被推迟到下周四。 PJ 处理了变质的食物并退还了我的订单费用。

Freshly 回复2022-02-08

Hi Richard, thank you so much for taking the time to drop your amazing review! While I'm sad to hear about your recent experience with our service, I'm thrilled to hear that PJ was there to assist you with your concern. I'll be sure to share your kind words with him. Thanks again for the 5-star rating!

很棒的客户服务和产品!

Freshly 回复2022-02-06

This is truly heartwarming, Jarrell! We always aim to provide the best possible service to our customers, and we're thrilled to hear that you loved our meals and service. Thanks again for the amazing review!

PJ 真的很专业而且乐于助人

编辑:不幸的是,最终情况并非如此。 PJ 在凌晨 3:00 给我发电子邮件,告诉我没有替换订单,我祖母必须等到周五才能吃饭。 这不是 PJ 的错,但 Freshly 甚至从未与我沟通过饭菜不来了。我不得不从祖母那里听到这件事,当时她没有食物吃,因为她的饭菜从来没有到过。 不幸的是,我无法使用这项服务。它经营不善,不能依靠它为人们提供他们需要的食物。 PJ 真的很专业而且乐于助人。我奶奶的订单被延误了,他们退款并重新安排我尽快送货给她,这样她就有食物了!

Freshly 回复2022-02-06

Hi Camille, I'm so sorry to hear about your recent experience with us. While I'm relieved knowing that PJ was able to help you out, I'd love to check and see if there's anything else that I can do to make this right. Don't hesitate to reach out at [email protected] for any assistance.

哈维很棒

哈维太棒了!我忘记更新我的订单和地址,他帮我完成了所有这些!真正的宝石!

Freshly 回复2022-02-07

That's awesome! Know that this will be definitely shared with Harvey and of course, we, your Freshly fam always got you! Thank you so much, McKey!

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