I I received a beautiful blouse from the company in small and the blouse does not fit and I reached out to the company and they were happy to resend a larger size and ask me what my measurements were so that I was able to give them some ideal what my size actually was. They then said it they would send me a medium and to keep the small as a gift. This is the best service I have ever received from an order company online and I am very impressed and will continue to give them my business.1779
Futario 回复2026-03-31
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Worthless. Absolutely horrible company. The customer service is horrible. They pretend like they’re helping you but just goes round and round and nothing is resolved. I purchased a coat for my daughter for Christmas. I tried to return it cause it was too small. They said I couldn’t return it but would send me another product and can keep the original purchase. Told me to pick another item. Every item I select they say I have to choose something else. Now, 43 emails and 4 months later, they are asking me to send the link to their website to send the item I picked even tho I sent the full description and picture. Their clothes are expensive and to have to go through all of this for so long is ridiculous. I do not recommend this site and give them a negative -100. Purchased in November 2025. It’s almost April 2026. This is exhausting.
Futario 回复2026-04-11
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
It took quite awhile from order to ship and then since the item was shipped from China the total lead time was about a month. When we received the item there was a serious flaw on the collar where a piece of the fabric was actually missing. Lastly, no free returns. We would have to pay international shipping, hire an export company and pay duties and taxes. Seriously?! So, enjoy my money. It should have been divulged that the item was being shipped directly from China.
Futario 回复2026-04-11
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
I received my order and needed to exchange to a bigger size. I did not see any information in the package but there is a support email when I placed my order. I emailed them and they replied very quickly and will send me a replacement, I got a text that the order is already in its way. That is excellent customer service.
Futario 回复2026-03-26
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Product is horrible website has no customer service link and states thats the only way to get a refund. Material of dress os horrible amd not as pictured. Very upset scam!!!
Futario 回复2026-03-25
We’re so sorry the dress didn’t meet your expectations and that you had trouble reaching our customer service.
Good news: your refund has been fully processed and is on its way back to you.
We’re fixing our customer service links right now to make this easier for everyone. If you’re happy with how we’ve resolved this, could you please consider updating your review? We’d really appreciate it.
If you need anything else, just email us at [[email protected]].
Futario Team
this company is a fraud !! they stole my money. they never sent any of my items. refuse to refund my money back after multiple requested. i placed this order 3 months ago and they STILL HAVENT SENT ME MY items. They are criminals
Futario 回复2026-03-25
We are so sorry for the terrible experience you’ve had with your order over the past 3 months. This is completely our fault, and we apologize unreservedly.
Great news: your full refund has been processed and is on its way back to you. It should show up in your account within the next few days.
We’re fixing our processes to make sure this never happens again. If you’re happy that we’ve now resolved this for you, could you please consider updating your review? We’d really appreciate it.
If you have any other questions, just email us at [[email protected]].
Futario Team
HORRIBLE CUSTOMER SERVICE. NO respond TILL A WEEK LATER.
PRODUCT is cheaply made. They make the site with headless models look like it's a great product. STAY AWAY.
Futario 回复2026-03-24
We are deeply sorry to hear about your disappointing experience with our customer service and product quality. We sincerely apologize for the delayed response and the frustration this has caused you—this is far from the level of service we aim to provide.
We’ve attempted to locate your order using your customer ID, but we were unable to find a matching record. To assist you further with your concerns, returns, or any other support needs, could you please reach out to our official customer service email【[email protected]】? We will prioritize your case and work to resolve this as quickly as possible.
We value your feedback and are committed to improving our processes to prevent such issues in the future. Thank you for your patience and understanding.
Futario Team
Shipping delayed with no updates slow shipping still have not received my order placed March 8
Futario 回复2026-03-24
We sincerely apologize for the delayed shipping and the lack of updates regarding your March 8 order—this is not the level of transparency and service we aim to provide, and we take full responsibility for the frustration this has caused you.
We’ve attempted to locate your order using your customer ID, but we were unable to find a matching record. To assist you with tracking your order, resolving the shipping delay, or processing a refund, could you please reach out to our official customer service email【[email protected]】? We will prioritize your case and provide a detailed update as quickly as possible.
We value your patience and understanding, and we’re committed to resolving this issue for you promptly.
Futario Team
I bought a shirt online. It came to me. The colors were off and the material was very cheap. You cannot get any on the one on the phone to return it and I’ve looked at other reviews. It’s a scam. I’m so bummed but wanted to warn other women
Futario 回复2026-03-20
We’re so sorry to hear about your disappointing experience with the shirt you ordered. We understand how frustrating it is when the product doesn’t match your expectations and when you’re unable to reach our support team by phone.
To help resolve this quickly, we noticed we couldn’t locate your order using the review ID. Could you please reach out to our customer service email at [[email protected]] with the following details:
Your full name
The email address or phone number used to place the order
A brief description of the issue (color discrepancy and material quality)
Our team will prioritize your request and assist with the return or refund process as soon as possible. We truly appreciate you taking the time to warn other customers, and we’re committed to making this right for you.
Thank you for your patience and understanding.
Futario Team
Very easy exchange.
Very pleased with the outcome- I love the FUTARIO clothes and style of them on my body.
I will continue to shop with them even more after this easy exchange!
Futario 回复2026-03-18
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The jacket I bought was too big and they sent me a smaller size no questions asked and let me keep the original jacket. Both pieces were as pictured. Great quality. I am impressed.
Futario 回复2026-03-17
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
Save yourself the time, energy, frustration and headache of ordering from this so called company. Extremely deceptive selling practices, expensive returns (one item would have cost me over 100 dollars to send back!) and just an overall waste of money.
Futario 回复2026-03-17
We’re truly sorry to hear about your frustrating experience with our service. We sincerely apologize for the deceptive selling practices you encountered, the high return costs, and the overall disappointment with your purchase—this is far from the standard we aim to deliver.
Unfortunately, we are unable to locate your specific order using your review ID. To fully investigate your concerns and assist with the return cost issue, could you please contact our dedicated customer service team at [[email protected]]? When you reach out, kindly share your order number and relevant details, and we will prioritize your case to find a fair resolution for you.
We value your feedback and are committed to improving our services. Thank you for your patience and understanding.
Futario Team
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I absolutely love this dress. My order came quickly and the quality and fit are are as advertised. Im ordering three more!!!
Futario 回复2026-03-16
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
The size 16 is a size 6! When trying to return it I was NEVER able to find the website to start the return. And of course you stated it was delivered 14 days before it was. The jacket was well made and exactly what I wanted but the sizing was completely misstated.
After being contacted by the company to email the company at a certain email the company further responded it was too late. Keep in mind when ordering from this company they are NOT customer friendly. I now have a well constructed jacket I paid $138 for the is a size something since my daughter who is a size 6 could not get it on either.
Futario 回复2026-03-16
We’re so sorry you received a jacket that was drastically mis-sized and had such a hard time starting your return—this is completely not the experience we want for our customers. We’re thrilled you loved the quality of the jacket, and we hate that the sizing mistake and unclear return process ruined it for you.
Please send an email to [[email protected]] with the name/email you used to order, and we’ll immediately send you a clear return guide and assist with every step. We promise to respond quickly and make this right.
Thank you for giving us the chance to fix this.
Futario Team
I ordered the “ Bohemian Floral Print Cotton And Linen Striped Blazer” in large and it’s too small. I contacted customer service and they immediately responded. They requested my measurements and sizes I typically wear. As soon as I submitted my info, I was contacted again immediately. I’m told that they will be expediting the production of a new jacket for me and will ship it asap. They also said I can keep the jacket that is too small to give as a gift. I’m very pleased with the service, and, BTW, the too small jacket is adorable and is well made. Thank you and I anxiously await my new jacket!
Christine
Futario 回复2026-03-16
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
⭐⭐⭐⭐⭐Boutique Quality with Truly Exceptional Customer Service
⭐⭐⭐⭐⭐
Excellent customer service! They were incredibly responsive and truly wanted to make sure I was satisfied. When the jacket I ordered wasn’t the right fit, they immediately offered to replace it and made the process seamless.
My recommendation when ordering is to go with your regular size — the garments fit generously. The quality is beautiful, and I receive compliments every time I wear them. I’m very impressed!
Futario 回复2026-03-14
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
I would never recommend ordering anything from this company.
I have waited a month for a blouse and have received several excuses from different individuals.
2 weeks ago they told me they would cancel the order and refund mt credit card within 48 hours.
I never received the credit. I had to file a dispute with my credit card.
Bad business!
Futario 回复2026-03-14
We are deeply sorry to hear about your frustrating experience and the delays in resolving your order issue—this is completely unacceptable and falls far short of the service we promise to our customers.
We have attempted to locate your order using the information from your review, but we were unable to find a matching record in our system. To help us address this promptly and verify your refund status, we kindly ask you to contact our official customer service team at [[email protected]] with your order number, payment details, and the timeline of your cancellation request. Our team will immediately investigate your case, confirm the refund processing, and work to resolve any outstanding issues with your credit card provider if needed.
We value your trust and are committed to making this right for you. Thank you for your patience and cooperation.
Futario Team
I have placed two orders with Futario.
Both blouses are beautiful and high quality! Unfortunately, the second blouse was too big. Therefore, I contacted the customer service and they were very prompt in getting back to me. I offered to return the size too big for the smaller size, but they said to just keep the bigger size and they would ship me out the smaller size at no charge to me. This is great customer service and I highly recommend this company for purchasing beautiful clothing.!
Futario 回复2026-03-14
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
