OMG ..
OMG ... the live chat was fantastic. Mia helped me with my return and made it so easy and motivating to purchase more. Thank you for providing such great customer care. I will be a repeat customer!
About Futario
Data updated- Website
- futario.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 372 reviews
- Replies to negative
- 98% (210/215)
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Is Futario legit?
Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Excellent customer service
Excellent customer service. Needed to exchange and they made it very easy.
Great Customer Service on Exchanges
The agent answered all my questions, was patient and clarified anything requested. The agent explained exchange, returns and resend policies. The agent also cared to ask about why I would want to exchange an item to help Futario understand how they could make the product better in the future. Overall, a very satisfying customer experience. Ii was happy with the results.
Didn't receive items paid for no credit…
Didn't receive items paid for no credit and order cancelled without any notice. SCAM DO NOT USE!
Reply from Futario2026-09-15
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
I have made a couple of orders from…
I have made a couple of orders from Futario lately. I have been happy with the quantity size and the timeframe for my items to arrive, around 10 days. That being said there is one big issue and as long as you are aware. You have to order stock that can be delivered within 24 hours if you order anything else be prepared to wait a very long time. I have raised the issue with Futario and they offered for me to cancel my original order and re order anything from stock that can be shipped within 24 hours. I have chosen to wait hopefully it’ll be shipped around 20 September that is 3 months of waiting. Liselotte Australia
This is my first purchase with…
This is my first purchase with Futario.com. The construction and quality of the clothing is superb. I needed a smaller size and they were very accommodating and kind. The clothing is timeless and beautiful! I will continue to purchase my clothing from Futario.com in the future and so should you.
I'm addicted to Futario dresses
I just found this website. I've bought two dresses so far - the white boho mermaid and the peacock dress. GORGEOUS. So, I think I'm addicted now. I just bought the blue mermaid. On other online sites I've found the dresses are the same styles as one another. Futario has unique styles and they look amazing. The quality is solid and the designs are creative. I'm a big fan.
Their gear NEVER looks like the photos
Their gear NEVER looks like the photos. Sizing is always out making it like Russian Roulette when you order. I sent an item back and have not been refunded by these swindlers. Shop elsewhere.
Reply from Futario2026-09-07
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
Best Quality!
I love how good the quality of the material is! The designs are really nice, and I was honestly surprised by how high-end some of the pieces feel. Usually, you don’t expect something you order online to look and feel this good in person. One of the best online shopping experiences so far!
The shipping was a bit ling but worth…
The shipping was a bit long but worth the wait. Absolutely love the jean dress. Perfect fit too
Customer service was courteous and efficient!
Customer service was courteous, efficient and they let us retain the original product (which we intended to exchange for a bigger one) "as a gift". That was much appreciated!
Customer service was able to assist…
Customer service was able to assist with an exchange. Although I couldn't exchange it for the original price, I could keep the product I didn't want and still get something else close in value. The person was patient with me while I choose something else.
This experience has been ridiculous
This experience has been ridiculous, frustrating, unfair and unacceptable. After over a month of emails regarding my order and asking for help and assistance, I received only 2 of the 3 items I ordered. Of the 2 items I ordered and actually received, neither is wearable. I ordered based on the size charts on the website. Both items came sized incorrectly. It was then advised that both were now out of stock. Further, the items were not as represented on the website. The fabrics are plastic and smell like gasoline. I continued to ask for a refund only to be told they would send me exchange items. In the end, and after multiple and continuous requests, I received a partial refund only and am left with items I cannot wear. Beware.
Reply from Futario2026-08-07
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
Ordered a few items for my wife and…
Ordered a few items for my wife and wanted to return an item! Have emailed through their returns email! No response! Absolutely awful! Especially as the the other items were great!
Reply from Futario2026-07-27
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
I placed an order through Futario’s…
I paid Futario in full for an order they confirmed. Two months later, they claimed the item was "out of stock" while still advertising and selling the same product on their site. I explicitly refused a refund and demanded they fulfill the order. They ignored me, then blocked my Instagram account after I kept following up. They eventually refunded the money anyway, without my consent and without ever shipping the item. This is not the first time they've done this.
Reply from Futario2026-07-24
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
Ordered khaki shorts received pink…
Ordered khaki shorts received pink shorts nothing like the photo should have read the reviews before buying
Reply from Futario2026-07-23
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
BUYER BEWARE
BUYER BEWARE. The items you order will not likely come for weeks and possibly months. But no worries they will take your money while you wait. When you do finally receive your product it will not match the description. Here is the best part if you do attempt to return the product must be returned to CHINA with a complex delivery process and you will assume the full cost. Please hear my warning save your money. DO NOT ORDER FROM THIS SHADY ORGANIZATION.
Reply from Futario2026-07-21
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
After 3month waiting for item which had…
After 3month waiting for item which had to be restocked in 2-3weeks…. I asked them 3x already for refund, i dont want exchange or anything, I show more than patience in 3month waiting for my blouse!!!!dont recommend this shop at all!!!!!after 3month i dont have my money back or my item ordered in april! Still!!!
Reply from Futario2026-07-15
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
I put orders in February 2026 and never…
I put orders in February 2026 and never received 3/4s of the items. I am supposed to get refunds on my credit card and I never received the refunds. Futario sells out of stock items to take your money and not return the money. This is a fraudulent company advertising items they dont have to take your money. Be aware.
Reply from Futario2026-07-09
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team
THIS IS A SCAM
THIS IS A SCAM. If you don’t want to loose your money don’t buy from this company, you’ll either receive part of your order or not receive anything at all. I’d order 6 blouses from them only received 3 and I am still waiting for the other ones, not only that but no one answered my emails or calls. I ordered this on May 8 and is July 7 and nothing.
Reply from Futario2026-07-08
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully. Futario Team