Futario (futario.com) has a 3.1 out of 5 rating on OK.one, based on 473 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews; 372 of them were added in the last 12 months. Last updated 2026-10-24.
Do not buy from this company. What you receive from them looks nothing, and I mean absolutely nothing, like the dresses they advertise. Total scam. When you wanna send it back, they make you go through hoops and loops of sending it back to China and a long procedure to do so. Complete waste of money and time.
Reply from Futario2026-06-29
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
If I could give no star I would. Clothing is cheap and customer service is a joke. They will not take returns no matter what…no returns no refunds
Reply from Futario2026-06-26
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
They are a scam. This exact thing happened to me. SCAM ALERT! Modesees or Futario (sometimes associated with SP Futario or operated via a dropshipping storefront) has received numerous consumer complaints across multiple platforms. Shoppers consistently report issues with extremely long shipping times, misleading product images, poor quality, and unhelpful refund processes. [1, 2, 3]
Specific complaints and consumer experiences include:
• Deceptive Marketing: Consumers report that the items they receive look nothing like the product photos on the website, citing that Futario frequently uses AI-generated images. [1]
• Quality Concerns: There is a strong consensus on Reddit that garments are made with cheap plastic or synthetic substitutes instead of the advertised materials (e.g., faux leather or real sheepskin). [1]
• Shipping Delays: Customers indicate that orders take weeks to months to arrive, often shipping directly from overseas facilities. [1, 2, 3]
• Refund Issues: Despite advertising a 14-day return window, buyers on Trustpilot note that the company is highly unresponsive, offers partial/store-credit refunds, and makes returning items difficult. [1]
Reply from Futario2026-06-24
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
The reason that so many reviewers are saying that the products they received look nothing like the pictures is because they use AI generated photos for most (if not all) of their listings. Buyer beware: what you see is not what you will get.
Reply from Futario2026-06-15
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
I placed an order for 5 tops from their website in February 2026. After much hassle and very poor communication, I received my final item in May 2026. The quality of the items is terrible. The fabric is very sheer and very poor workmanship. I requested a refund and was given the runaround with offers of sending me another item instead. This went on for 3 months. I ended up donating all 5 items…totally horrible
Reply from Futario2026-06-10
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
Do not order from this site!!!! I repeat, DO NOT ORDER from this site. The photos and descriptions are inaccurate. You will be responsible for shipping back to China. Cost me $75 for 1.5 lb package. You can find the same product on Temu for free. We'll see if I even get a refund?????
Reply from Futario2026-06-08
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
Deceiving photos. Item is not as what is described. Also take months to deliver the items and they do not provide refund even if item is OOS. Not recommended to buy anything from them.
Reply from Futario2026-06-01
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
They try to copy the image that you think you’re purchasing and it’s not even say, the right collar- mine was to have a ruffle and it showed up a regular shirt collar. Poor quality, bad fit, then they just suggest they give you $20 credit back after you’ve purchased $280 and that took four days in emails. Sad
Reply from Futario2026-05-29
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
I love this website! Their clothes are beautiful!
I ordered a gorgeous blouse, but I ordered the wrong size by mistake.
I messaged Aurora, and she quickly responded and is expediting the correct size to me right away. She also told me I can keep the one they sent me! I was prepared to do a return because I ordered many things online and sometimes I does not work out.
Very happy customer!
I recieved the dress and it was beautiful but it was the wrong size. Aurora quickly responded and set up arrangements to send me a correct size. I appreciate the care she took to make it right and leave me with a positive experience. She was very kind and thoughtful.
Look forward to receiving my correct size at no charge
I was disappointed in the size that I ordered and sent info thru on line customer chat. I was immediately told to keep the item and was advised that they will send me the correct size at no charge. I look forward to receiving my correct size and in a timely manner.
This company is seriously a fraud! Their clothing is a scam. Shipping says ships in 24 hours, but it will be months before your order arrives and it is seriously below par quality. High prices for horrible quality clothing. If you are waiting to do a TikTok of "what I ordered versus what I got", this is the company to use! I'm guessing they have a sweat shop with people who are given low quality fabrics and a picture of what to sew together in 2 hours. DON'T PURCHASE FROM HERE! Their returns have so many restrictions, you can return the item and they could determine is not worth refunding and you are stuck with the cost of shipping on top of the original cost. They send the clothing in a bag and it comes extremely wrinkled, just tossed in. I'm sure these clothes are real, but from a different reputable place. This place is a huge scam for high prices and very low quality!
Edited: I wanted to include pictures, but it doesn't give the option to upload pictures-
Requested a refund: they told me I had to pay the shipping and they would inspect the item to determine if I could get a full refund or they offered to refund 20% now to keep it. So, I would chance paying even more to ship it back to them only to not get a refund if they determine they don't want to refund it. It's only good enough to use as a dust rag, and it's not even made as pictured in their ad. The lace and details as well as the fabric are completely different. It's very cheaply made, coming apart at the seems and it's a wrinkled mess. I seriously wish I could give a negative star review!
Reply from Futario2026-05-18
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
If I could give negative stars I would. I ordered a dress for my wife more than 5 months ago. Their responses were always the same, “it was being made.” Then I got a random text that said it was shipped. That was 7 weeks ago. I contacted them again and they said “it was being made” which is an absolute lie. I asked for a refund with no response. $100 lost.
Reply from Futario2026-05-18
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
The product is not as it appears in photos. The fit is also bad as is the quality. But the worst part is you can’t return anything. I paid over 100 for a dress that is not as pictured and does not fit and the emails I have been receiving are noting more then a waste of time. I simply asked for a return label and after 5 more emails they are still saying trying to get me to order a new item. I will not buy from them again. This company is a SCAM!!
Reply from Futario2026-05-18
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
The customer service is excellent. I had ordered a dress but it really did not fit on me. So I asked to return it. They offered to let me pick another one that I would like to replace. So I did pick another dress, and they said they will expedite it and I don't need to return the original! Wow! I will donate it since it is not good for me, but they were so professional! thank u!
Reply from Futario2026-05-14
"Thank you for choosing Futario and for taking the time to share your pleasant experience. Your satisfaction with our product quality and service motivates us to continuously improve.
We are more than happy to serve you again and hope that your next visit will also be enjoyable."
This is a scam. I ordered a dress on April 11 and have not received it yet. DO NOT BUY FROM HERE!
Reply from Futario2026-05-12
We apologize for any inconvenience or disappointment caused by your order.To help fix this for you, please get in touch with our support team at [email protected]. We’re ready to assist you fully.
Futario Team
