Do not order from this site! It takes over a month to arrive, and if you’re missing something they want to compensate you…I think $4 (on a $45 purchase). I ordered a set of 3 and received one item. Many emails back and forth and they won’t send me the 2 that are missing. They’re in CHINA and not to be trusted!!!! I ordered the mini dump truck, fork lift and excavator set. I received the dump truck but not the other 2 items. They wanted a picture of what I received, which is weird , but I sent it and they still won’t fix their mistake. Said shipping shows they all went. They didn’t. It came in one box. One small box for a dump truck, nothing else.
Review/Complaint
Review/Complaint: Getaheade - Defective Product and Dishonest Refund Policy
I purchased a set of sun and moon bracelets from Getaheade for $32.00 to 35.00. The product was advertised as vibrating touch bracelets that allow you to send a vibration to the paired bracelet by pressing a button, letting the other person know they're being thought of.
Product Failure:
The bracelets do not work as advertised. Neither bracelet vibrates. They are cheap stone and rope. The core functionality of the product is completely non-functional.
Refund Issues:
Getaheade advertises a "full refund if not satisfied" policy on their website. When I contacted them about the defective product and requested a refund, they:
Initially offered only $4.00 (12.5% of purchase price)
After I requested a minimum $20.00 refund, they claimed a "supervisor" would only approve $7.00 (22% of purchase price)
Refused to honor their advertised full refund policy
Resolution Attempted:
I clearly communicated that $15.00 was my minimum acceptable refund (already generous given the product doesn't work at all). They refused this reasonable compromise. I stated the bracelets themselves were worth about $5 each.
Outcome:
This is a classic bait-and-switch operation. They advertise functioning products and full refunds, then deliver non-working items and refuse to honour their stated refund policy. I paid $32.00 to 35.00 for completely non-functional bracelets and received no meaningful resolution.
Sadly, this was meant to be a gift from my daughter to her best friend for Christmas. Shipping took from November 20 to January 7th for delivery. Absolutely disgusting.
Warning to potential customers: Do not trust their refund guarantee. Save your money and purchase from a reputable company that stands behind their products.
If I could give them a negative 5 stars, I truly would!
Review/Complaint: Getaheade - Defective Product and Dishonest Refund Policy
I purchased a set of sun and moon bracelets from Getaheade for $32.00 to 35.00. The product was advertised as vibrating touch bracelets that allow you to send a vibration to the paired bracelet by pressing a button, letting the other person know they're being thought of.
Product Failure:
The bracelets do not work as advertised. Neither bracelet vibrates when the button is pressed. The core functionality of the product is completely non-functional.
Refund Issues:
Getaheade advertises a "full refund if not satisfied" policy on their website. When I contacted them about the defective product and requested a refund, they:
Initially offered only $4.00 (12.5% of purchase price)
After I requested a minimum $20.00 refund, they claimed a "supervisor" would only approve $7.00 (22% of purchase price)
Refused to honor their advertised full refund policy
Resolution Attempted:
I clearly communicated that $20.00 was my minimum acceptable refund (already generous given the product doesn't work at all). They refused this reasonable compromise.
Outcome:
This is a classic bait-and-switch operation. They advertise functioning products and full refunds, then deliver non-working items and refuse to honor their stated refund policy. I paid $32.00 to 35.00 for completely non-functional bracelets and received no meaningful resolution. On top of that, my bracelets looked used!
Warning to potential customers: Do not trust their refund guarantee. Save your money and purchase from a reputable company that stands behind their products.
If I could give them a negative 5 stars, I truly would!
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