Nuzzle

Hi there, Thank you for sharing your experience, and we’re truly sorry. You followed every step we requested, including adjusting the pillows, giving them additional time, exploring the donation option, and ultimately returning both pillows. Once FedEx confirmed delivery to our warehouse, your refund should have been handled without further back-and-forth. We have escalated this to our Care Team leadership for immediate review. For your privacy, please do not post personal or order information publicly. Instead, email us at [[email protected]](mailto:[email protected]) with your order number and mention this review. A senior team member will locate your return, confirm the refund status, and provide a clear timeline. We sincerely apologize for how difficult this process has been and would appreciate the opportunity to resolve it properly. Nuzzle Care Team

Hi Jd, We’re truly sorry. Having to request a return label three times without receiving one is unacceptable, and we completely understand your frustration. We want to be clear: we will honor our return policy. You will not be asked to keep a pillow you do not want or continue troubleshooting it after requesting a return. We have escalated your case to our Care Team leadership so a senior team member can locate your order, provide the return label, and oversee the resolution personally. For your privacy, please do not share personal or order information publicly. Email us at [email protected] with “Trustpilot – jd huber” in the subject line, or call 1 (800) 301-4042. We’ll prioritize your case and make sure it is handled properly. We sincerely apologize for the repeated delays and appreciate the opportunity to make this right. Nuzzle Care Team

Hi Carlotta, We are very sorry to hear about the neck spasms, pain along your collarbone, and swelling. That sounds extremely uncomfortable, especially while also affecting your sleep. Please consider having the swelling evaluated by your doctor as soon as possible. You are still within our 90 Day Money Back Guarantee, and we would like to resolve this properly rather than continue the conversation through a public review. Please email us at [[email protected]] or call +1 (800) 301-4042 with your order number. A manager will personally review your case, including the two pillows that are still sealed in their original packaging, and help you with the appropriate next steps. Nuzzle Care Team

Hi there, Thank you for sharing this, and we are truly sorry. Waiting two months after returning the pillows without receiving your refund is unacceptable. You also should not have had to involve your bank or mention leaving a review before receiving proper return assistance. We would like to investigate this immediately and make sure your refund is resolved. Please email [email protected] or call +1 (800) 301-4042 with your order number, the email address used at checkout, and any return tracking or receipt you have. Please reference this review so a manager can personally review the full history and confirm the next steps. We understand why this experience damaged your trust, and we would appreciate the opportunity to correct it. Nuzzle Care Team

Hi Brian, Thank you for bringing this to our attention, and we are sorry for the frustration. Shipping insurance is an optional add on offered at checkout. It provides added protection if an order is lost, damaged, or stolen during transit, but customers are not required to purchase it. We reviewed your order and can confirm that it has already been canceled. A full refund, including the shipping insurance charge, has been processed back to your original payment method. Please allow 3 to 5 business days for the refund to appear, depending on your bank. We appreciate your feedback and will continue reviewing the checkout experience to make sure optional charges are clearly presented. Nuzzle Care Team

Hi Phyllis, Thank you for taking the time to share your experience. We are very sorry that the pillows felt too firm for you and your husband. Comfort should never come at the expense of a good night’s sleep, especially when dealing with neck arthritis. We would appreciate the opportunity to make this right. Please email us at [[email protected]](mailto:[email protected]) or call +1 (800) 301-4042 with your order number. We will personally review your order, help you adjust the fill for side sleeping, and assist with a return if that is still your preference. Nuzzle Care Team

Hi Cathy, Thank you for taking the time to share your experience. We are very sorry that the pillow did not work out for you. Having to purchase a vacuum bag and then pay $33 out of pocket for return shipping is a frustrating way to end the experience. Your feedback about the packaging is completely fair, and we are passing it along to the appropriate team for review. We would like the opportunity to look into your case personally. Please email us at [[email protected]](mailto:[email protected]) or call +1 (800) 301-4042 with your order number and a copy of your return receipt. A manager will review everything, including the shipping cost you paid, and make sure your concern is properly addressed. Nuzzle Care Team