Nuzzle

Hi Devon, Thank you for taking the time to share your experience. I am truly sorry the pillow did not provide the relief you were hoping for. That is never the experience we want for our customers. The Nuzzle pillow is fully adjustable, with inner layers that can be added or removed to change the height and firmness based on your sleeping position. Should you decide to give it another try, our team would be happy to guide you through finding the right setup. I am also sorry that the return process involved more back and forth than it should have. We would appreciate the opportunity to make this right. Please contact us directly at [[email protected]](mailto:[email protected]) or 1 (800) 301-4042 and reference this review. Our team will personally assist you from there. Nuzzle Care Team

Hi there, Thank you for taking the time to share your experience. I am sorry the pillow was not comfortable for you as a side sleeper, and I am equally sorry that arranging your return has been so frustrating. Receiving different answers through phone calls and emails is confusing and should not have happened. We stand behind our return policy, and you deserve to have this resolved properly without any more unnecessary back and forth. Please reply with your order number, which usually begins with NZ, or the email address used when the order was placed. Once we locate your account, we will review what happened, provide the correct return label, and make sure your refund is handled appropriately. You may also contact us at [email protected] and mention this review so our team can prioritize your request. Thank you for giving us the opportunity to make this right. Nuzzle Care Team

Hi Rob, Thank you for sharing your honest feedback. I am sorry the pillow was not the right fit for you, and I am even more sorry that arranging the return has felt difficult. That is not the experience we want any customer to have. Our 90 Day Money Back Guarantee is completely legitimate. Since you have given the pillow a fair try, you are entitled to an RMA, a prepaid return shipping label, and a full refund of the product cost and applicable taxes once the return is received and processed. To help us locate your purchase and resolve this promptly, please reply with your order number. You may also email your order number and contact information to [email protected] and address your message to the Customer Care Manager. Please mention that you are contacting us regarding this review so your request can be identified and prioritized. You may also call us at 1 (800) 301 4042 if speaking with a member of our team is more convenient. Once we have your order information, we will provide the return instructions, RMA, and prepaid shipping label. You should not have to jump through hoops to receive the support promised under our guarantee. Please also extend our thanks to your wife. We appreciate her interest in a King size pillow for the other bed, and we would be grateful for the opportunity to assist her. First, however, we want to make sure your return and refund are handled properly. Nuzzle Care Team