Nuzzle (getnuzzle.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I've been using my Nuzzle pillow for a few weeks now, and I am loving it! I find I sleep much more soundly, sleeping through thunderstorms and the best part is that I wake up WITHOUT a sore neck. I had doubts about this pillow, but they have all been dismissed and I am happy I made the purchase.
I wrote a review about my return experience with Nuzzle that was published on 7/13/2026. Since then I have received 2 contacts from Nuzzle, one through Trustpilot requesting additional documentation and the second directly from Nuzzle, as follows: Thank you for following up and for providing the additional order and return documentation. I sincerely apologize that you have had to contact us repeatedly and are still waiting for your refund. Please rest assured that I am here to help, and we are continuing to review the status of the refund with our refund team. The review is taking longer than usual because this order and return date back to 2025, so we need to verify the transaction manually through our older warehouse and payment records. I completely understand how frustrating this delay has been, especially since the returned package was delivered months ago and you have already confirmed with your credit card company that no credit was received. Your concern has not been dismissed, and I will continue following up to make sure the refund issue is properly investigated and resolved. I’m truly sorry again for the inconvenience and the amount of time you have spent trying to have this corrected. -- Warm regards, Ben Nuzzle Team This email was received on 7/14/2026. Since then there has been no further communication from Nuzzle, even though it has now been 25 days since this last email. Surely that has been enough time to go through records manually in the warehouse. This is basically what I have been dealing with since last year. I can't speak as to the quality of the pillows even though they did not work for me, but based on my personal experience the Nuzzle 90 day return policy appears to be a scam.
I love my pillows! They have helped my neck and back tremendously. Wouldn't trade them for nothing else. My sheets are awesome and the pillowcases are great.
Jermie assisted me with everything that I asked of her without a problem. She really helped me with everything that I needed
John was the customer service agent that helped me with a question I had for him. It related to purchasing two more items. He was quite professional, and we completed the desired order quite promptly via the phone
Oscar did a great job in answering a question I had.
Customer Service Rep was very friendly and extremely helpful!
I'm still waiting for a refund. The pillow was delivered to your warehouse, i've reached out asking about it, no response and no refund. UPDATE: I was told by one agent I would receive a FULL refund, but I only received a partial refund. I received two calls by a person telling me that this was being taken care of, and then I still had to call to inquire about the difference. Still no solution. I should say that although the product was not so special, the return process has been unnecessarily lengthy and complicated, the customer service agents on the phone have been very pleasant.
Hi Devon, We’re very sorry. Once a return reaches our warehouse, the refund should be processed automatically. You should not have to keep following up, especially without receiving a response. We have escalated your review to our Care Team leadership so a senior team member can locate your return, confirm its receipt, and work to have your refund released today. You will not need to provide any additional proof. Please reply here or email [[email protected]](mailto:[email protected]) with “Trustpilot Devon” in the subject line, along with the name or email address used for the order. We will match your information to the return right away. If your emails have not been reaching us, please call +1 (800) 301-4042, and we will help you by phone. Nuzzle Care Team
April responded quickly to my email. I really appreciate that.
Customer service was excellent. The agent, Andy, with whom I communicated throughout my experience, could not have given me any better service than he did! My only problem was with the delivery company.
Oscar was very helpful with my delivery concerns. Everything was sorted out with my conversation with him! Excellent Customer Service!
The employee knew his business really well. He was able to satisfactorily solve my issue in a very timely manner.
I was fortunate to get assistance from Janelle as she was extremely helpful with my order. Janelle was very professional and courteous in answering my questions regarding the product especially in terms of the return process. While I chose to only keep one of the 2 pillows I purchased, she was able to help me understand what my options were. Thank you, Janelle for providing excellent customer serivce.
Oscar is very good employee completed my order he's definitely a keep employees
I ordered four Nuzzle pillows by mistake and I contacted Nuzzle customer service. Vince, service representative, reordered two pillows with free shipping. Vince submitted a credit to my credit card. Vince was pleasant and helpful. Thank you for the excellent service.
Unfortunately, the two Nuzzle pillows that I purchased exacerbated rather than helped my shoulder and neck issues. When I texted Customer Service, APRIL IMMEDIATELY RESPONDED, first offering me discounts, but eventually agreeing to email me a prepaid shipping label and I was able to return both pillows for a full refund. So my review is mixed. While I cannot recommend the pillows, I can commend the Customer Service provided by APRIL!
I gotta tell you! Best pillow ever!! Love it! Had a problem with the pillow cases not being shipped with the pillow and Andy came to my rescue. He took care of the problem immediately! The customer service is exceptional!! Very friendly and quick to reply. 😉👍🏼
I was missing three pillows. I sent them an email they sent me one back. They wanted to verify what I had. They were very, very helpful and they were very equipped to answer. I was very satisfied.
I had a great interaction with the person that was willing to help very knowledgeable and real tentative to my problem
102 reviews matching