Nuzzle

Hi Ronnie, Thank you for your honest feedback. We’re sorry the pillow has not provided the neck support or cooler sleep you expected. A couple of adjustments may help. For neck support, the pillow’s height is often the key. Side sleepers typically need more fill to keep the neck aligned with the spine, while back and stomach sleepers usually need less. Adding or removing one insert may make a noticeable difference. For warmth, the pillow may sleep hotter when the fill becomes compressed. Try placing it in the dryer on a low or air fluff setting to reopen the fibers. Using a breathable cotton or percale pillowcase may also help improve airflow. If you let us know your usual sleeping position and pillow size, we can recommend a specific setup for you. If it still does not feel right, your 90 Day Money Back Guarantee remains available, and we’ll help make the process easy. Nuzzle Care Team

Hi Cherie, We’re truly sorry to hear that you’re waking up with neck and shoulder pain. The pillow is intended to provide comfort and support, so we understand how disappointing it is when you experience the opposite. The pillow’s height may not be properly matched to your sleeping position. Side sleepers generally need more support to keep the neck aligned with the spine, while back and stomach sleepers usually benefit from a lower profile. Adjusting the inserts can often make a noticeable difference. Please email us at [[email protected]] or call 1 (800) 301-4042 and let us know your sleeping position and pillow size. Our Care Team will recommend a setup specifically for you. If the adjustments do not improve your comfort, your purchase remains protected by our 90-Day Money-Back Guarantee. Simply let us know that you would like to return it, and we will help you with the process without unnecessary delays. Nuzzle Care Team

Hi there, Thank you for taking the time to share your experience. We’re truly sorry. Having to request a return four times and receiving more explanations and offers instead of a return label is unacceptable. We completely understand your frustration. Our 90-Day Money-Back Guarantee is real, and your purchase is covered. You gave the pillows a fair try, determined they were not right for you, and requested a return. You should not have had to repeatedly explain or defend that decision. We have escalated your concerns to our Care Team leadership so a senior team member can review the full history, provide the appropriate return instructions, and personally oversee your refund. To help us locate your purchase immediately, please email [[email protected]](mailto:[email protected]) with the subject line “Trustpilot – J.R.” and include your order number, which usually begins with “NZ-.” For your privacy, please do not post your order number, email address, or other personal information publicly. If you prefer to speak with us directly, please call 1 (800) 301-4042 and mention your Trustpilot review. We sincerely apologize for the unnecessary back-and-forth and would appreciate the opportunity to resolve this properly. Nuzzle Care Team

Hi Cindy, We’re truly sorry. You reached out for help with your refund and should not have been left waiting without a response. We have escalated your concerns to our Care Team leadership so a senior team member can personally review your case and help complete the refund process. For your privacy, please email [email protected] with “Trustpilot Cindy M.” in the subject line and include your order number, which usually begins with “NZ.” If email has not been working for you, please call us at 1 (800) 301-4042 so we can assist you directly. We apologize for the lack of communication and would appreciate the opportunity to resolve this properly. Nuzzle Care Team