Nuzzle (getnuzzle.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I bought my husband and myself a Nuzzle pillow - I Have neck/spine issues and have great difficulty sleeping - my husband has been sleeping with the same FLAT pillow for 5 years!!! Anyway, after putting them together and sleeping on them for a couple of nights, my husband took the small filler out and loves the pillow now! I have left both inserts in and sleep like a baby!!! Just remember that you are not supposed to wash the fillers - just the outer casing! If you do, I'll bet the guarantee/warranty will be voided. But I have washed my cover each week for the 4our months I've had it and it is still working perfectly!!!
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Roger F · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Fantastic Customer Service
I had to make a phone call to Nuzzle regarding a possible glitch in an order I was placing. A customer service rep named Jennifer helped me. Jennifer was extremely helpful.
Lorraine was very helpful in assisting me as to how and when I would get me refund.
J
Jack Brown · 4 reviews · Experienced 2026-07-27 ·
★★★★★
A Refreshing Experience
I misunderstood the website discount and erroneously ordered 4 pillows and 4 cases.
I only wanted one of each. I contacted Nuzzle and they understood my issue and immediately processed the refund.
PayPal received the refund in less than 48 hours and Nuzzle kept me well informed and displayed an example of customer service that is sometimes hard to find today.
The professionalism, efficiency, and friendliness was refreshing to experience.
So many businesses only hear from customers when things aren’t perfect or go south.
I’m one of those customers who believe it’s important to call out businesses when they excel as well as stumble!
Well done Nuzzle!!
The person was courteous and we both could understand each other. She understood the mistake I made with order and helped.
D
David Van Tuyl · 1 review · Experienced 2026-07-28 ·
★★★★★
Well I'm sure it was my fault but when…
Well I'm sure it was my fault but when ordering somehow instead of one I got four four pillows. They quickly fix the problem. Unbelievably fast. Thank you very much. Y'all have a wonderful day
D
Don Thomas · 2 reviews · Experienced 2026-07-26 ·
★★★★★
Febie
Febie, was very professional and courteous , understood what happen and took care of thr problem.
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Harold Govoni · 3 reviews · Experienced 2026-07-26 ·
★★★★★
Refund assistance
Their willingness to try and fix a issue created by their shipping company
I love my pillows but no one ever said if you use a pillowcase over the pillow will it effect the product ?
L
Lisa · 4 reviews · Experienced 2026-07-24 ·
★★★★★
You have to pay shipping costs on a return
Return policy was not straightforward but customer service was patient with me. You do have to pay shipping costs to return an item.
Reply from Nuzzle2026-07-27
Hi Lisa,
Thank you for bringing this to our attention. I’m sorry the return process was not explained clearly.
The 15% courtesy refund was offered only as an optional alternative if you preferred to keep the pillow. It was never intended to replace your right to return the product under our 90-Day Money-Back Guarantee.
Please contact us at [email protected] or 1 (800) 301-4042 with your order number and ask for a supervisor. We will review your account, provide the correct return instructions, and make sure this is resolved properly.
We appreciate the opportunity to make this right.
Nuzzle Care Team
P
PATRICIA A. MINOR · 3 reviews · Experienced 2026-07-27 ·
★★★★★
I had placed an order but it wasn't…
I had placed an order but it wasn't complete when I received the confirmation. Sunny was very helpful in placing the additional items at the reduced price. Also when I realized it Sunday evening I sent a message and Jack answered right away. Appreciate how professional your company is.
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Victoria · 4 reviews · Experienced 2026-07-13 ·
★★★★★
Good in beginning.
When I first started sleeping on the pillow I was hopeful. Side sleeping felt great but over a couple of weeks the pillow started to feel too hard and caused morning headaches. Side sleeping stopped feeling comfortable. Sleeping on back wasn't possible with pillow at least for me. Sadly Had to return it.
Reply from Nuzzle2026-07-27
Hi Victoria,
Thank you for sharing your experience with us. We are glad the Nuzzle felt comfortable during the first couple of weeks, but we are sorry that the comfort did not last and that you began experiencing headaches.
If the pillow starts to feel too firm or too high, removing one of the inner layers can help reduce the loft and create a softer feel. You can also place the pillow in the dryer for 10 to 15 minutes on a low or no heat setting to help restore its shape and softness.
We would be happy to help you adjust the pillow based on your sleeping position. Please contact us at [email protected] or 1 (800) 301-4042, and our team will walk you through the setup.
Thank you again for your honest feedback, Victoria. It helps us continue improving both our products and customer experience.
Nuzzle Care Team
M
Michael Phillips · 2 reviews · Experienced 2026-07-25 ·
★★★★★
I’m have an address issue with my order
I’m have an address issue with my PayPal account. I emailed immediately and Vanessa was able to rectify something that my pillows came to me. She was quick and efficient.
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Debra · 3 reviews · Experienced 2026-07-25 ·
★★★★★
Zia was just a delight to work with.
Zia was just a delight to speak with. She was so kind and professional. Zia made me feel like a valued customer and really helped me by sharing every possible option to solve my concerns. She was prompt in sending me the promised email and in responding to my reply. This young lady deserved a bonus or a raise. She made your company shine.
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Linda M. · 4 reviews · Experienced 2026-07-25 ·
★★★★★
Great Customer Service!
From the start, upon ordering, I received personalized emails from Jeremy, ensuring my order was complete & the correct size. He provided excellent customer service, immediately responding to my replies, in both a professional, yet friendly manner. We have now received our pillows, followed the instructions before using & had a good first night's sleep with them--we really like our Nuzzle pillows! Thank you, Jeremy, & the Nuzzle Team for providing such a great customer experience!
M
Michael Smialek · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Unfortunate dislike of pillows ctually didn't like the pillows but…
Actually didn't like the pillows but Zia helped a lot with my issues. No guarantees on the product but at least there was positive customer service.
😀
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Lori Batchelder · 1 review · Experienced 2026-07-25 ·
★★★★★
Excellent Customer Service
I am writing to share the excellent customer service experience I had today with Vanessa.
After completing my pillow order, I noticed that my apartment number was missing from the shipping address due to a PayPal autofill error. In my building, packages are lost if the apartment number is missing. I emailed customer service immediately, and Vanessa replied within minutes to correct the address.
I truly appreciate the quick and amazing customer service!
