Nuzzle (getnuzzle.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
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Linda Perrelli · 4 reviews · Experienced 2026-07-25 ·
★★★★★
Spoke with Janelle from Customer…
Spoke with Janelle from Customer Service who is the best customer service person I have ever spoken to. Her voice was very calming & she was very caring regarding my concerns.She explained what happened quite thoroughly to the point that I decided to keep the 4 pillows even though I only needed 1. It was my fault the way I ordered it & she still gave me a 15 percent discount if I went ahead with the order which of course I did! She truly is what customer service should be all about. Thank you so much Janelle. This is the type of company that I enjoy doing business with! God bless!
Janelle was so nice. Excellent customer service! Thank you, Janelle!
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Devon · 4 reviews · Experienced 2026-07-23 ·
★★★★★
Do not waste your money
Do not waste your money. It's basically two pillows you can zip into one case and it did not improve sleep, neck or shoulder pain. Horrible experience trying to return it. Back and forth emails, trying to get me to keep it for a 20% return. After a phone call, I learn only the cost of the pillow is refunded...not even the taxes. Unless you need two more pillows in your house, don't bother with this product.
Reply from Nuzzle2026-07-24
Hi Devon,
Thank you for taking the time to share your experience. I am truly sorry the pillow did not provide the relief you were hoping for. That is never the experience we want for our customers.
The Nuzzle pillow is fully adjustable, with inner layers that can be added or removed to change the height and firmness based on your sleeping position. Should you decide to give it another try, our team would be happy to guide you through finding the right setup.
I am also sorry that the return process involved more back and forth than it should have. We would appreciate the opportunity to make this right.
Please contact us directly at [[email protected]](mailto:[email protected]) or 1 (800) 301-4042 and reference this review. Our team will personally assist you from there.
Nuzzle Care Team
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Couch, Lawrence · 2 reviews · Experienced 2026-07-23 ·
Don't waste your money! The pillow is lumpy and not for side sleepers. Basically, you are getting two pillows in one: one is pancake flat, and the other is poofy/lumpy! The return process is very convoluted. I have now sent three emails and made three direct phone calls to 800-301-4042 and STILL have not obtained their return label (which they state they will provide) to send back an UNUSED pillow. The used pillow they suggested to "donate it to Goodwill or an animal shelter"! REALLY!!! Now, will wait for 24-48 hours to see if a return label is sent to my email address.REALLY?? One rep stated, "they do not provide customers with return labels," so why do they advertise that they do? And I am waiting to find out just HOW MUCH money will be refunded...it had best be the full amount or Better Business Bureau will be my next contact. Don't waste your time...go to Walmart and buy a pillow and save money and hassles!!
Reply from Nuzzle2026-07-25
Hi there,
Thank you for taking the time to share your experience. I am sorry the pillow was not comfortable for you as a side sleeper, and I am equally sorry that arranging your return has been so frustrating.
Receiving different answers through phone calls and emails is confusing and should not have happened. We stand behind our return policy, and you deserve to have this resolved properly without any more unnecessary back and forth.
Please reply with your order number, which usually begins with NZ, or the email address used when the order was placed. Once we locate your account, we will review what happened, provide the correct return label, and make sure your refund is handled appropriately.
You may also contact us at [email protected] and mention this review so our team can prioritize your request.
Thank you for giving us the opportunity to make this right.
Nuzzle Care Team
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Mark · 3 reviews · Experienced 2026-07-23 ·
★★★★★
Andy was extremely helpful and…
Andy was extremely helpful and responsive to my request.
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Waterbury Memorial Presbyterian Church · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Very helpful.
Ben was very helpful to correct an error in the billing charge for my order.
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Rob · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Did not like the pillows
Did not like the pillows. Swallow your head. Trying to return them for the 100% 90-day money back guarantee and I am getting hassled and alternate offers to get me to keep. Just want the RMA and shipping label and 100% refund like advertised. Wife actually wants to get a king for another bed, but if this is how they handle customers no thanks.
Reply from Nuzzle2026-07-24
Hi Rob,
Thank you for sharing your honest feedback. I am sorry the pillow was not the right fit for you, and I am even more sorry that arranging the return has felt difficult. That is not the experience we want any customer to have.
Our 90 Day Money Back Guarantee is completely legitimate. Since you have given the pillow a fair try, you are entitled to an RMA, a prepaid return shipping label, and a full refund of the product cost and applicable taxes once the return is received and processed.
To help us locate your purchase and resolve this promptly, please reply with your order number. You may also email your order number and contact information to [email protected] and address your message to the Customer Care Manager. Please mention that you are contacting us regarding this review so your request can be identified and prioritized.
You may also call us at 1 (800) 301 4042 if speaking with a member of our team is more convenient.
Once we have your order information, we will provide the return instructions, RMA, and prepaid shipping label. You should not have to jump through hoops to receive the support promised under our guarantee.
Please also extend our thanks to your wife. We appreciate her interest in a King size pillow for the other bed, and we would be grateful for the opportunity to assist her. First, however, we want to make sure your return and refund are handled properly.
Nuzzle Care Team
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Consumer · 2 reviews · Experienced 2026-07-23 ·
★★★★★
FedEx originally delivered my package…
FedEx originally delivered my package to the wrong address and when I contacted Nuzzles Andy quickly responded by giving me a replacement at no extra charge. When I discovered that my neighbor had the package and returned it he was quick to give me a return label and our emails have had a quick response and very cordial. It is such a pleasure during these trying times to work with a company that has such integrity. Andy has shown incredible customer service abilities. I believe he is a true asset to this company.
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Dave Ketner · 1 review · Experienced 2026-07-06 ·
★★★★★
After serious shipping problems in the…
After serious shipping problems in the beginning, and great assistance from Jeremy, the pillow arrived after 10 days of travel. The pillow was a comfort challenge at first, but has improved dramatically!! Thank you, Jeremy!!
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John Pesel · 6 reviews · Experienced 2026-05-06 ·
★★★★★
Great product and exceptional customer…
Great product and exceptional customer service
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Cain · 3 reviews · Experienced 2026-07-21 ·
★★★★★
Nuzzle Customer Service Outstanding - Thanks Jermey
Jeremy was outstanding with my mistakes with my order.
Jeremy took the time to listen and understand the situation. Jermey offered me several options and made it easy to do business.
Need my people like Jeremy!
If the product is 50% as good as Jeremy it will be awesome!!!!
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Jen · 2 reviews · Experienced 2026-07-20 ·
★★★★★
Customer Service
I placed an order in May that was delivered to the wrong address. I contacted Nuzzle about my issue, after I had contacted FedEx, who were no help! Anyway, when I reached out to Nuzzle and Jaice responded to my message and was very kind and understanding. After all of my info was verified she got right on the problem. Even though they were not responsible for FedEx delivering my package to the wrong address or the fact that whoever received the package didn’t do the right thing and report to FedEx that they delivered a package to them that wasn’t theirs, Jaice made sure that the order that I had paid for, was replaced.
I am so grateful and pleased with Jaice and Nuzzle for making right something that was not their fault!!
I will definitely give their customer service 4 stars!! Thank you Jaice!!!
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Vince · 1 review · Experienced 2026-07-17 ·
★★★★★
Despite unexpected issues concerning…
Despite unexpected issues concerning the delivery of my pillows, Nuzzle (via Customer Service Rep Oscar) reacted quickly and professionally in responding to my concerns (within a day of being notified). At the same time they expressed their concern and commitment by further extending a financial incentive for our inconvenience (which by the way was partly caused by us - the buyer).
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MARY JANE Kearney · 2 reviews · Experienced 2026-07-21 ·
★★★★★
Sunny was terrific
Sunny was terrific. She has the quality which I LOVE in a customer service representative. Instead of telling me everything that she couldn’t or wouldn’t do for me, Sunny worked to do everything to help me. It’s b/c of her abilities that I did indeed order 2 king size nuzzle pillows.
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Chloe B · 1 review · Experienced 2026-07-22 ·
★★★★★
Great customer service
Although I was sad the pillows didn't work for my neck pain, I was very pleasantly surprised with their customer service! They are so kind and caring which is rare to find. I will be trying other products because of how helpful this team is :) Thank you!
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Connie · 4 reviews · Experienced 2026-07-22 ·
★★★★★
She corrected my order and gave me a…
She corrected my order and gave me a discount will definitely order pillows again thank you
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Jane · 1 review · Experienced 2026-07-20 ·
★★★★★
Jack was very helpful by explaining…
Jack was very helpful by explaining what I need to do to keep my pillow and from getting a sore neck. It actually worked and I'm going to keep my pillow. Good customer Service.
Shopping online and the support from the team, especially by Oscar, made the shopping experience very easy. Thank you.
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Richard · 4 reviews · Experienced 2026-07-22 ·
★★★★★
Customer Service was Excellent!
Jermie was courteous, professional, and very helpful in resolving my concern, which, by-the-way, was 100% of my own doing for not reading the packaging carefully enough (yes, Virginia, 1 pair does mean 2!).
