Superb customer service
Superb customer service! Vanessa was able to resolve my issue with a simple email exchange. I have already ordered my second set of pillows. Havenlooked for anything else since purchasing over a year ago!
About Nuzzle
Data updated- Website
- getnuzzle.com
- Category
- Home & Garden
- Location
- United States · Las Vegas
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 93% (14/15)
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Is Nuzzle legit?
Nuzzle (getnuzzle.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
They really don't want you to return them....its taken weeks!
I went to purchase theses pillows and each time it came up with a different price and for some reason it only allowed me to pay with pay pal. I received two of them and they looked really nice. They were standard size and my pillow cases fit them. My husband and I felt they were too big and we had an uncomfortable night so I reached out to customer service where they told me to take one of the two pillows in their case out. We tried that and still did not like them. We reached out again and they told us to try for more nights. We did and still didn't like them. We reached out again and they offered us a 20% refund if we kept them. We said no so they asked if we would keep them if they gave us 50% back. We said no again. Then they told us to donate them then show us the written receipt from the donation center and they would refund us. No donation centers around us took used pillows so I reached out again and they said they would send us a return label. Keep in mind all of this was done via email so this took weeks! I never received the return label so I called and complained that their website states no hassle returns and this has been a hassle! I finally got the label and sent it off via fed ex. Its been nearly 3 weeks and I have not received the refund so I reached out again and stated fed ex showed they have received the pillows. They then asked if I had sent both of them back. I replied with a yes! It seems they are making excuses not to refund me. Crazy.
Reply from Nuzzle2026-08-03
Hi there, Thank you for sharing your experience, and we’re truly sorry. You followed every step we requested, including adjusting the pillows, giving them additional time, exploring the donation option, and ultimately returning both pillows. Once FedEx confirmed delivery to our warehouse, your refund should have been handled without further back-and-forth. We have escalated this to our Care Team leadership for immediate review. For your privacy, please do not post personal or order information publicly. Instead, email us at [[email protected]](mailto:[email protected]) with your order number and mention this review. A senior team member will locate your return, confirm the refund status, and provide a clear timeline. We sincerely apologize for how difficult this process has been and would appreciate the opportunity to resolve it properly. Nuzzle Care Team
Oscar was eager to please and answer my…
Oscar was eager to please and answer my questions. Very pleasant and professional.
Elephant size -hard as a sack of potatoes-co refuses to honor their return policy
The pillow was too large and hard as an elephants leg. We tried using just one also and it was uncomfortable, not soft. We contacted the company and they recommended putting it in the dryer again to fluff it more. We refused as the pillows were packed. We have asked 3 times for a return label and they are ignoring us. I have contacted my credit card company about this issue. I am writing the BBB, the Nevada Attorney General and social media will be enlightened about this business. They have NO business being in business because they refused to honor their return policy and believe by ignoring me, I will give up! Well, they don't know me!
Reply from Nuzzle2026-08-03
Hi Jd, We’re truly sorry. Having to request a return label three times without receiving one is unacceptable, and we completely understand your frustration. We want to be clear: we will honor our return policy. You will not be asked to keep a pillow you do not want or continue troubleshooting it after requesting a return. We have escalated your case to our Care Team leadership so a senior team member can locate your order, provide the return label, and oversee the resolution personally. For your privacy, please do not share personal or order information publicly. Email us at [email protected] with “Trustpilot – jd huber” in the subject line, or call 1 (800) 301-4042. We’ll prioritize your case and make sure it is handled properly. We sincerely apologize for the repeated delays and appreciate the opportunity to make this right. Nuzzle Care Team
I have had neck pain for about 2 years…
I have had neck pain for about 2 years and just wrote it off to old age and working in construction my whole life. Read all the reviews and decided to try it out. I have a lot of pillows!! To my surprise the first night the neck pain eased. I wanted to wait a month so I was sure of my review. This Pillow Is The One!!!!!! Neck pain is gone after one month, yes I am a side sleeper and the pillow is amazing. Purchased 2 more for the rest of the family and they love them as well. Sometimes you just have to try new stuff, very happy with my purchases, hoping the company stays in business they make a great product.
My order was for a single pillow
My order was for a single pillow, vice a single order of 4. Ben was very helpful in making the corrections to include the refund that was required. Very happy with the pillow.
The pillows didn't work out for us but…
The pillows didn't work out for us but the purchase & return experience was 5*. We were able to get refunded without any hassle at all. Wish they would have worked out.
April is fantastic
April, was fantastic. She replied fast about my situation. Very kind and helpful. I'm so excited about my pillow. Thankyou very much. A very happy customer Judi
My customer service person was April…
My customer service person was April and she was AMAZING! She was so accommodating, correcting the situation of which I caused. In my telling April thank you and how much I appreciated her, I mentioned my current health condition and the compassion she expressed was so genuine, I was able to feel it through the email.
I ordered 2pilliws but when I looked at…
I ordered 2pilliws but when I looked at my bank statement, it said I was being charged for 4. I emailed Nuzzle right away. Within hours, I got a response from Andy and he explained that I only ordered and woul only get and be charged for 2. Straightened it out immediately. Great customer service! Thanks, Andy!
Neck Pain & Nuzzle Pillow!
Hello! I am well into my 60 day of using this pillow. I started out ok, but had slight headaches and back discomfort at first. I figured my body was adjusting. It took some time to get use too, but never have I slept thru the night and not wake up. About 3 weeks ago I noticed I started having some neck stiffness and here I am. Full blown neck spasms, discomfort and pain along my collarbone. There is some swelling also. I did remove the 2nd pillow, thinking that would help, but it has not. Last nite and tonight was the worse ever that I have slept in my entire life. I will be asking for a Full Refund, as I had purchased 4 Queen Size pillows, but they were all upgraded to King size due to backorder issues. Therefore, I used (1), gave (1) to my daughter, but the other (2) pillows are both still in their original wrapping. I can no longer use something that is causing me so much pain and discomfort, so I hope to get my FULL Refund as promised.
Reply from Nuzzle2026-07-31
Hi Carlotta, We are very sorry to hear about the neck spasms, pain along your collarbone, and swelling. That sounds extremely uncomfortable, especially while also affecting your sleep. Please consider having the swelling evaluated by your doctor as soon as possible. You are still within our 90 Day Money Back Guarantee, and we would like to resolve this properly rather than continue the conversation through a public review. Please email us at [[email protected]] or call +1 (800) 301-4042 with your order number. A manager will personally review your case, including the two pillows that are still sealed in their original packaging, and help you with the appropriate next steps. Nuzzle Care Team
Andy was very helpful when I needed…
Andy was very helpful when I needed assistance and I’d highly recommend Nuzzle and Andy in particular.
THINK TWICE BEFORE YOU PURCHASE FROM NUZZLE!!!
I bought 2 standard pillows from Nuzzle due to the high reviews and their money-back guarantee. The pillows arrived, and I opened one for my husband to try. He's a side sleeper, and he hated how it felt as soon as he lay on it. I decided to give it a try since I'm smaller and sleep on my back, so I took one layer out. I woke up sore. The pillow was fluffy, but that was about it—it didn't provide any actual support. When I lie down, the fill just displaces to either side of my head. This pillow is soft and fluffy, but it provides NO SUPPORT for a back sleeper or a side sleeper. Customer service was a NIGHTMARE! After over two weeks of back-and-forth emails where they tried everything to make the return process as difficult as possible, they only agreed to send a return label after I mentioned I would be leaving a negative review. It has now been 2 months since I returned the pillows, and I still haven't heard back from them—and NO REFUND either. I ultimately had to get my bank involved. THINK TWICE BEFORE YOU PURCHASE FROM NUZZLE!!!
Reply from Nuzzle2026-07-31
Hi there, Thank you for sharing this, and we are truly sorry. Waiting two months after returning the pillows without receiving your refund is unacceptable. You also should not have had to involve your bank or mention leaving a review before receiving proper return assistance. We would like to investigate this immediately and make sure your refund is resolved. Please email [email protected] or call +1 (800) 301-4042 with your order number, the email address used at checkout, and any return tracking or receipt you have. Please reference this review so a manager can personally review the full history and confirm the next steps. We understand why this experience damaged your trust, and we would appreciate the opportunity to correct it. Nuzzle Care Team
They are scamming people with $3.99 shipping insurance without their permission.
Ordered a pillow and found out that they charged me $3.99 for shipping insurance without my permission. I wonder how many people actually looked to see if they are getting scammed. Think about it $3.99 x 50,000 pillow orders that's $199,500 extra dollars they are scamming people with. You do not need shipping insurance for any product. It's a scam used by companies. I immediately cancelled my order, after telling customer service 3 times on the phone. They were still trying to ship it out. They even tried to remove the shipping insurance if I took the pillow. No thanks. Scam me once, was enough.
Reply from Nuzzle2026-07-31
Hi Brian, Thank you for bringing this to our attention, and we are sorry for the frustration. Shipping insurance is an optional add on offered at checkout. It provides added protection if an order is lost, damaged, or stolen during transit, but customers are not required to purchase it. We reviewed your order and can confirm that it has already been canceled. A full refund, including the shipping insurance charge, has been processed back to your original payment method. Please allow 3 to 5 business days for the refund to appear, depending on your bank. We appreciate your feedback and will continue reviewing the checkout experience to make sure optional charges are clearly presented. Nuzzle Care Team
The pillows were great
The pillows were great! Just not for me. Fantastic quality, but I need something different. I initiated a return and was assisted by Ben. It was a positive experience. The return was easy and Ben was very friendly and helpful. Great customer service in an era where customer service stinks.
Jeremy was very understanding and very…
Jeremy was very understanding and very helpful in fixing the issue I had encountered after my original order went through. He gave me several options to choose from and after I made my choice, he got right to fixing it and making it right. 😊he went the extra mile!!!
Just received our new Nuzzle pillows
Just received our new Nuzzle pillows, As we continue to adjust the comfort of them I'm happy to report that our experience through out the ordering process was very enjoyable. Any questions we had Vanessa was very prompt to answer with a quick response. Thank you for your great service.
I bought 2 Nuzzle pillows
I bought 2 Nuzzle pillows. I have arthritis in my neck and I am a side-sleeper. I was excited to get these. They came pretty quickly, and we slept on them the first night we had them. At 1:30AM I had to change back to my original pillow. The next morning my husband said he also had to switch back. We both found them to be too hard. I couldn’t even get to sleep until I switched, and my husband said his ear got sore sleeping on it. These pillows are pricey and they are really heavy…not light and fluffy. Think twice before purchasing these.
Reply from Nuzzle2026-07-31
Hi Phyllis, Thank you for taking the time to share your experience. We are very sorry that the pillows felt too firm for you and your husband. Comfort should never come at the expense of a good night’s sleep, especially when dealing with neck arthritis. We would appreciate the opportunity to make this right. Please email us at [[email protected]](mailto:[email protected]) or call +1 (800) 301-4042 with your order number. We will personally review your order, help you adjust the fill for side sleeping, and assist with a return if that is still your preference. Nuzzle Care Team
When a customer service person knows how to make you Happy
Shopping online can turn into frustrating, unfair, often infuriating sessions with incompetent, argumentative telephone personalities. If you are lucky enough to discover Andy at Nuzzle Pillows, you’ll know what an experienced, qualified online representative is supposed to be. Andy, in fact, should be teaching how to treat customers when there is a problem. He never gets angry. He listens and appreciates the customer’s frustration and is determined to get the problem solved. What a pleasure he is and how proud his company surely is. Thank you, Andy, for taking care of mistakes by remaining positive and determined to end up with a new customer'
The pillow did not work for me so I am…
The pillow did not work for me so I am doing a return. Just wanted to make everyone aware that they do accept returns but its not mentioned in the return policy that the customer will be paying the return shipping fee. Since the pillows come vacuum packed and once opened expand they do not fit in original box to return and the fee was going to be between 60 and 100 dollars to ship. I purchased a Magicbag vacuum and shrunk the pillow down as much as I could and then went to USPS and shipped it and it was still 33 dollars to return! Beware of return shipping costs!
Reply from Nuzzle2026-07-31
Hi Cathy, Thank you for taking the time to share your experience. We are very sorry that the pillow did not work out for you. Having to purchase a vacuum bag and then pay $33 out of pocket for return shipping is a frustrating way to end the experience. Your feedback about the packaging is completely fair, and we are passing it along to the appropriate team for review. We would like the opportunity to look into your case personally. Please email us at [[email protected]](mailto:[email protected]) or call +1 (800) 301-4042 with your order number and a copy of your return receipt. A manager will review everything, including the shipping cost you paid, and make sure your concern is properly addressed. Nuzzle Care Team