Spruce

Hi there, and thank you for your review. We’re sorry to hear about your experience and would like the chance to assist. Please reach out to us directly at [email protected] so we can address your concerns. We appreciate your feedback and the opportunity to make things right!

Thank you for your feedback. We’re sorry for any inconvenience you experienced, and if service limitations were not transparent during the booking process. It looks like you’ve already contacted support, but if we can assist further, please reach out to [email protected]. We appreciate your input and are always looking to improve.

Hello, and thank you for your review. We’re truly sorry to hear about your experience. Please reach out to us at [email protected] so we can address any concerns you may have. We value your feedback and would love the chance to make this right.

Hello, and thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we always try to get to the bottom of every situation, we can only base our resolutions on the information provided to us. Unfortunately, our cleaning team reported an unsafe situation, and, because Ring footage was not provided in its entirety, we prioritized the safety of our team and canceled your service. If you have more information or can share the Ring footage you have with our email at [email protected], we are more than happy to review it to waive the late cancellation fee and provide additional credits for your poor experience. Thank you again for taking the time to share your feedback. We are committed to using it to enhance our service and would like to work with you for a resolution.

We appreciate your feedback and are sorry for your experience. It sounds like you’ve been in touch with our support team, but we’re happy to help further, as we absolutely waive any fees for modifications if our cleaning team is unable to fulfill the service. Please contact us at [email protected] so we can help resolve this for you directly. Thank you for the opportunity to resolve this!

Hi there, and thank you for your feedback. We sincerely apologize for the issues you've been having with entry and our cleaning team's issues with CHIRP. We'd be more than happy to look into this directly and assist further if you reach out to us at [email protected]. Thank you again for your input, as we are always looking to improve!

Thank you for your feedback. After reviewing the service details and the photos taken during the visit, both bathrooms were serviced; however, a $25 credit was given to account for a missed bedroom. As a gift card was used to pay for the service in full, a refund was not available. This resolution was determined based on the totality of the service checklist and the information given through email, but if additional details are given, we are more than happy to review this determination. We have also shared coaching feedback with our cleaning team. Thank you again for sharing your feedback, and we’re sorry your service didn’t meet expectations.

Hello, and thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. It sounds like you’ve already reached out to our support team, but if there’s anything more we can do to help, please don’t hesitate to contact us directly at [email protected]. Your feedback is invaluable, and we’re committed to using it to enhance our service. Thank you for helping us improve.

Hi there, and thank you for your feedback. We’re sorry your experience didn’t meet expectations. It looks like you’ve already contacted support, but if we can assist further, please reach out to [email protected]. We appreciate your input and are always looking to improve.

Hi there, and thank you for your feedback. We’re sorry your experience didn’t meet expectations. To confirm, a $70 refund was processed back to the card you have on file for the quality issues; however, because the damages could not be substantiated, we recommended contacting your maintenance team for additional assistance. We appreciate your input and are actively coaching our cleaning team on the quality concerns.

Thank you for the lovely review! We’re delighted to know you enjoyed your service and are honored to be your choice for cleaning. We’re looking forward to sprucing up your home again soon!

Hello, and thank you for sharing your feedback. We’re truly sorry to hear that your experience fell short of expectations. Your insights are important to us, and we’ll be reviewing them closely to improve our service. Thank you again for sharing your experience with us!

We’re so pleased you had a great experience! Thank you for your kind words and for choosing Spruce. We can’t wait to brighten up your space again for your next service!

Hello, and thank you for your feedback. We’re truly sorry to hear about your experience and would love the chance to make this right. Please reach out to us at [email protected] so we can address any concerns you may have directly and ensure proper coaching to improve our service, communication, and scheduling. We appreciate your input and are always looking to improve.

We’re so pleased you had a great experience! Thank you for your kind words and for choosing Spruce. We can’t wait to brighten up your space again for your next service!

Thank you for such a fantastic review! We’re thrilled to hear you enjoyed your service and appreciate you trusting Spruce with your cleaning needs. Looking forward to bringing that sparkle to your home again soon!

We value your feedback, and are sincerely sorry for the scheduling issues you've experienced. If there’s anything more we can do beyond the initial outreach from our support team, please reach out at [email protected]. We appreciate your feedback and the chance to improve!

Hello, and thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Loading the dishwasher is part of our service checklist, so if you ever need to make an adjustment to the base service, don't hesitate to contact support or add booking notes. We do have a time limit for when cleaning redos can be done, and apologize that a redo request was made after that timeframe. Your feedback is invaluable, and we’re committed to using it to enhance our service. Thank you for helping us improve.

Hello, and thank you for your review. We’re truly sorry to hear about your experience. Please reach out to us at [email protected] so we can address any concerns you may have. We value your feedback and would love the chance to make this right.

We’re so grateful for your review! Knowing you had a fantastic experience makes our day. We will share your amazing feedback for Hilda and Maria! We can’t wait to bring that same level of care to your next service!