We Giantex are specialized in researching and developing high quality and exquisite products since our brand was established. Making daily life convenient and efficient is given the top priority.In the beginning, we focus on Home & Office Furniture. Along with customer's expectation & needs, we explored many more categories such as Vanities Set.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the smooth process when purchasing items for their homes. Many people mention that the products fit their needs perfectly, arriving quickly and looking great in their living spaces.
Some reviewers were not happy with quality issues, noting that items sometimes arrived broken, scratched, or damaged during shipping. Others mentioned encountering missing parts, structural flaws, or unexpected difficulties when trying to assemble the furniture. Additionally, a few buyers experienced frustrating customer support responses when attempting to resolve these problems.
Giantex & Costway same company DO NOT buy thru them
Ordered something said it had free shipping after payment I was bombarded with emails to pay for shipping if I wanted the product. And they were different prices. The emails haven't stopped so I've had to contact pay pal. Don't ever pay for something unless it's paid thru pay pal
I have been sent 3 completely different amounts for shipping when their advertising CLEARLY says free shipping.
Giantex 回复2026-01-07
Hello,
Thanks for your message and we are regret for the confusion regarding the shipping fees.
Please note that we strive to be transparent about all pricing, including shipping charges.
We will review the situation and make sure that our advertising and pricing are clear for all future customers.
If you have any further concerns or questions, please don't hesitate to contact our customer service team at [email protected] with your order details, and we will be happy to assist you further.
Thank you for your understanding,
Best regards,
[email protected]
Buyer beware. Reconsider before buying from this company. I purchased an item for my child’s birthday only to have a completely random item turn up. Giantex advised me they would only send the correct item I had paid for, once the wrong item was returned to them. They provided a return slip which did not work, and I had to make several special trips to the post office before I could post it back. Communication was slow, because everything is via email rather than phone.
As requested, I provided Giantex with the tracking number as soon as it was sent, but they continued to refuse to send my item.
They then notified me the item I ordered was out of stock, my options were to wait 2 months or have a refund. Considering this was for my child’s birthday, 2 months was not acceptable so I chose to get a refund. They then refused to process a refund until the incorrect item was in their possession.
Customer service throughout the experience was rude and unprofessional. After 3 weeks, I received my refund. There was no accountability from Giantex, although this was entirely their error they treated me as though it was my responsibility to fix their mistake. Withholding my item and it then being out of stock, then withholding my money, is unacceptable.
I’d strongly advise not to buy from this company.
Giantex 回复2026-01-07
Hello,
Thanks for your message and we sincerely regret for the experience you had.
We are very sad to hear that your order was not handled properly and that you experienced delays in receiving your refund.
We take full responsibility for the mistake with your order and understand the frustration this caused, especially for a birthday gift. We will review our processes to ensure better communication and faster service in the future.
Please note that customer satisfaction is important to us, and we are actively working to improve our customer service experience. If you have any further questions or concerns, please feel free to contact us at [email protected] and we will do our best to assist you.
Best regards,
[email protected]
I would give 0 stars if I could, purchased expensive products for cheap quality, I was told sorry the product is out of warranty and I believe along those lines I would never be compensated even if my life depended on it. Buy at your own risk if you want cheap quality and expensive products
Giantex 回复2026-01-08
Hello,
Thanks for your message and we are regret to hear that you were dissatisfied with the quality of the product and the service you received.
We take product quality and customer satisfaction seriously.
All our products undergo strict quality testing before being sold, and normally our warranty period is 90 days.
Even if your order is past the warranty period, we are still willing to provide any technical support that we can offer if you contact us at [email protected]
with your order details.
Best regards,
[email protected]
I was told if I did not change my bad review I would only get a partial refund. Also I was instructed to pay frieght on the return. As it was a large item it was more than the cost of the goods. I felt since I had already been threatened with only getting a 50% refund it would be a risk to be out of pocket the price of the return as well.
Giantex 回复2026-01-08
Hello,
Thanks for your message and this is rarely happened in the past.
There maybe some mistake during the communication.
We understand your frustration regarding the shipping charges and the refund process. We are constantly reviewing our policies to ensure they are clear and transparent for all customers.
If there are any remaining issues or concerns, please feel free to reach out to us at [email protected] with your order details and we would be more than happy to assist you and work towards a resolution.
Best regards,
[email protected]
Disgusting "service"...actually NO SERVICE AT ALL. Yet another scamming company.
A reliner lift chair was purchased to help me (I am very disabled and senior). The chair started malfunctioning within a few months (it cost about $1000.00) and when I reached out for support (their paperwork says:"Please give us a chance to mae it right and do better" (that's a joke) I was told the warranty was only six months. They would not offer ANY assistance at all and claimed that their warehouse had no replacement parts of any kind....even at my own expense. I am now stuck with a $1000.00 useless recliner that does not lift or recline. I would not recommend this company to a soul and I will NEVER purchase a single thing from them ever again. They are cheats and scammers and deserve every bad review to be pubished. Please take the time to report your bad experiences with Giantex.
Giantex 回复2026-01-08
Hello,
Thanks for your message and it is regret to hear about the issues you have experienced with your lift chair.
We take product quality and customer satisfaction very seriously, and we understand how frustrating this situation must be for you.
We will improve our quality and service in future.
If there is any other questions, please contact us at [email protected]
with your order details and we will do our best to assist you and find a solution.
Best regards,
[email protected]
HORRIBLE seller. Ordered Dec. 16 with 2 day shipping. Seller had no intention of sending with that shipping and knew it wouldn’t arrive by Christmas. Promised the 19th, then 23rd, then 26th, then 29th, then cancelled without any notification. My daughter didn’t have the one thing she had asked Santa for and the company was so rude. They will only refund once they receive the item back that was never delivered because they cancelled.
Company lied repeatedly with no communication.
Giantex 回复2026-01-08
Hello,
Thanks for your message and we sincerely regret for the frustration caused by the delays in your order and the lack of communication. We understand how disappointing it must be, especially when the order was intended for such an important occasion.
We will review our shipping processes to ensure that similar issues do not occur in the future.
If there are any remaining issues or concerns, please feel free to reach out to us at [email protected] with your order details and we would be more than happy to assist you.
Thanks for your patience and understanding.
Best regards,
[email protected]
I had a disappointing encounter with this company. Despite the advertised 'free shipping' with my address, I received an abrupt email the next day demanding payment for shipping. This abrupt change in terms led me to cancel the order. Buyers beware of unexpected charges and abrupt communication from this company.
While there might have been shipping conditions stated online, the discrepancy between the advertised 'free shipping' on the payment page and the subsequent demand for shipping fees via email was disconcerting. It raises the question: should customers overlook 'free shipping' claims displayed prominently during checkout and instead search for fine print? This conflicting information and the unexpected change in terms make for a confusing and unreliable shopping experience.
Giantex 回复2026-01-08
Hello,
Thanks for your message and we sincerely regret for the confusion and frustration caused by the shipping fee issue. We understand how important it is for our customers to have clear and accurate information during the checkout process.
We strive to make our shipping policies as transparent as possible, and we will review the situation to ensure that our shipping details are clear and consistent across our website.
If you have any further questions or concerns, please feel free to reach out to our customer service team at [email protected] and we will be happy to assist you.
Thank you for your understanding,
Best regards,
[email protected]
What company asks for a cash tip???!!!
As soon as I saw that I cancelled my order!
Unprofessional and a big red flag! No thanks ma’am
Giantex 回复2026-01-08
Hello,
Thanks for your message and we never heard this before.
We take customer feedback seriously and would like to clarify that we do not ask for tips from our customers. If there was any misunderstanding, we are regret for the inconvenience caused.
We are committed to providing a professional and transparent service, and we appreciate your feedback as it helps us improve.
If you have any further concerns or questions, please feel free to reach out to us at [email protected] and we will be happy to assist you.
Best regards,
[email protected]
Hello,
We are very regret to hear about your negative experience. We take accusations like these seriously, and we would like to understand more about what happened in order to assist you.
Please feel free to contact us directly at [email protected] with your order details, and we will do our best to resolve any issues you encountered.
Our goal is to provide excellent service, and we are committed to making things right. We truly appreciate your feedback and will work to improve our processes.
Best regards,
[email protected]
Received compact washer and dryer with crack in upper seam of front panel. Wish to return item but being giving a difficult time. Can't print return label and requested on to be sent in mail.
Giantex 回复2026-01-08
Hello,
Thanks for your message and we are very regret to hear about the issue with your washer and dryer. We understand how frustrating it can be to receive a damaged product and experience difficulty with the return process.
We take product quality and customer satisfaction very seriously.
You can contact our customer service team at [email protected] with your order details and photos of the damage, we will try our best to help you solve this issue promptly.
We truly appreciate your feedback and will work to improve our service.
Best regards,
[email protected]
I Hope Customers: Will Read: The Whole Review! It Is A Little Longer. I Thought I Was Buying A New: Convertible Sofa, Bed Sleeper Chair. This Company Seemed So Nice! The Item Was Delivered Fast! In My Condo Building, Down By The Door, Where The Mail Boxes Are. I Left 2 Notes, For: FedEx. Saying: When You Arrive: Please: Call Me! I Will Come Down To The Door! If I Had Known What Had Happened, I Would Of Never Received: This Big Box! I Would Of Refused It, Being Damaged & Had FedEx Take It Back! FedEx: Came & Dumped It In My Building. With Out A Call! I Opened The Box, There We’re Many Big, Ripped Holes, Right Through The Plastic Inside, The Box! I Got It Out Of The Box & Started Putting It Together. I Got Done, It Did Not Take Long. Then I Smelled This Musty, Wet Smell. It Was Awful! There Were Big Wet Spots On The Front Of The Cushion. It Had To Of Been Wet For Awhile. I Could Not Tell At First, Cause The Color Was A Dark Black! If The Color Had Been A Light Shade Fabric, I Would Of Noticed The Wet On It! I Then Contacted: Giantex.com By E-Mail. If You Tried Calling Them, As I Did, No One Ever Answered Their Phone! I Told Them What Happened. I Said: The Smell Was Bad! & That Would Be Hard To Get Rid Of. I Am A Very Neat & Fussy Person. I Would Not Use It Like That! So, I Called A Goodwill Store. To See What They Would Say, If They Would Take It! They Were Thrilled Just Getting Something Like That New! They Said: They Would Put A Spray On It! They Did Not Know How Bad The Smell Was! When It Dried: It Smelled Like: A Mildew, Urine Smell! Then The Company E-mailed Me Back & Said Is There Any Way To Clean It? I Said: No! That Smell Is Through The Mattress Foam & Top Of The Cover. After That, They Never Got Back With Me! Anymore. I Guess They Were Not So Nice, When There Was A Problem, With Their Product! So, I Am Putting This Review On! To Let People Know, What Happened! I Feel: Now! The Company Is Not Trustworthy Anymore For Me! They Took Almost: $200.00 Dollars From Me & Now, I Am Stuck, With it & Have To Donate The Item, & I Get Nothing! There Are Many Companies: Selling This: Convertible Sofa, Bed Sleeper Chair. Even At Much Cheaper Prices. I Just Picked The Wrong Company, To Order From: My Giantex.com Order # TMZTDWOQ5. Thank You! For Reading My Review! I Hope It Will Help Customers, To Decide To Buy From Another Site! J.C.
Giantex 回复2026-01-08
Hello,
Thanks for your message and we are truly regret to hear about the issues with your convertible sofa bed. We understand how disappointing it must be to receive a damaged product, especially when it was intended to be a gift.
We take product quality and customer satisfaction very seriously. For the issues with the product, including the smell and water damage, and for the lack of proper communication with our customer service team, this is not the experience we aim to provide.
We would love to make things right. Please contact us at [email protected]
with your order details, and we will work with you to resolve this issue promptly.
We value your feedback and will review our processes to ensure better experiences for all of our customers moving forward.
Best regards,
[email protected]
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